Customer Ratings & Reviews

When added as rear surround speakers, center channes are disabled and leave you wanting more. Hopefully they provide a software update for this later.

Run away from these. One will disconnect for no reason and there is no easy way to reconnect. Sometimes they will work and other times not. You will spend hours waiting for the 1 to 2 minute reconnection messages that will not work. Good sound when it works but highly quirky and poor interface. My cheap one speaker Sony works much better and easier.

This system is NOT worth the premium price. The app is not easy to use, i am relatively tech savvy. Some options in the app just dont show up until it pushes a recommendation to your phone. While i was fonding a good place for the sub. I would plug it back in & it would not reconnect, had to reset back to factory settings to get it connected. Iphone volume buttons do not work when streaming music to system. I have only had this system 2 days and ive been beyond frustrated. For 2 grand it better work ALL the time. I may return the entire system for something that works seemlessly whatever that may be.

Please reconsider owning Sonos speakers. After a few years (as has happened to me) your speakers will become an absolute nightmare connecting to your router. When router technology improves, they won't connect, and you may like me, spend 3+ hours trying and still failing to connect a 6yr old Sonos speaker. Good luck simply expecting your speaker to connect to your wifi and play music. What I'm learning from Sonos tech support, is a ridiculously tedious need to split router signals, plug in an ethernet cable, factory reset the speaker, contact tech support for the newer router. Seems like they have finally found a way to force you to update your speakers. 4hrs layer i still only occasionally get music from an ethernet wired Sonos speaker because ofb technical difficulties that never existed until recently.

DO NOT BUY! My company, which supports IT, computer systems, etc. was hired to install this for a home user client of mine. Was an absolute night mare! after over 90 minutes if setup time and updates, the system would work if it wanted to. Very unreliable, painful setup. Not a dependable unit. After calling Sonos tech support, we reset units and reinstalled and then was a new problem. We boxed it up to return to bestbuy as this is the worst system my company and I have ever touched!

Used to work flawlessly but then at some point its just become a complete nightmare. I have 6 differnt sonos products and feel completly ripped off consideing the amount of money ive spent.

Horrible at staying connected. Everything was great for the first five minutes when it was connected. Then the app started slowing down and becoming unresponsive. Going back to using a UE Boom 3 since it is actually a dependable product. Don’t think I’ll be trying Sonos again.