Customer Ratings & Reviews
- Model:
- MOVE2US1
- SKU:
- 12109694
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the exceptional sound quality and impressive bass performance of this speaker. Users also frequently highlight its convenient portability, reliable battery life, and seamless connectivity as standout features. While some individuals noted that the device is slightly heavier and larger than expected, the overall design remains highly versatile for various home decors. Despite being positioned at a higher price point, the product is widely praised for its ease of use and high-quality audio output.
This summary was generated by AI based on customer reviews.
Sonos is expensive but awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sonos for the multiroom audio possibilities. The app is good, but not great. Can be a little buggy at times.
I would recommend this to a friend- Pros mentioned:Connectivity
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Finally tried the Sonos brand after years of using BOSE loved the easy connection to Bluetooth and Apple play BUT after 1 month in half it stop working.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s frustrating when a product stops working, especially after such a short period. Here’s what you can do to address the issue with your Sonos Move 2:
1. Perform a Reset:
Soft Reset: Hold down the power button for about 5 seconds until the device powers off, then turn it back on.
Factory Reset: If a soft reset doesn’t work, try a factory reset. Hold down the power button for about 15 seconds until you see a flashing red light, then release the button. Keep in mind that this will erase any settings on the device.
2. Check for Firmware Updates:
Open the Sonos app and check if there’s a firmware update available for your Move 2. Sometimes issues arise from outdated software, and an update could resolve them.
3. Try Different Power Sources:
Ensure that the speaker is properly charged or try plugging it into a different power outlet. Sometimes, power issues could be related to the charging cable or adapter.
4. Contact Sonos Support:
If the above steps don’t work, contact Sonos customer support @ support.sonos.com for further assistance. Since your Move 2 is still relatively new, it should be covered under warranty. They may offer to repair or replace the device.
5. Document Your Issue:
Keep a record of all the steps you’ve taken, as well as any communication with Sonos support. This documentation can be helpful if you need to escalate the issue or if you’re offered a replacement or refund.
Hopefully, these steps help you get your Sonos Move 2 back up and running or secure a replacement if needed.
- Pros mentioned:Sound quality
Maybe someday this will be worth the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, but unfortunately you need the app to operate. The app is terrible. Seems Sonos is just refusing to fix the problems with the app.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s great to hear you’re enjoying the sound quality, but I understand your frustration with the app. The app is crucial for operation, and it’s disappointing when it doesn’t meet expectations. Sonos is currently addressing these issues so you can fully enjoy your experience without the hassle. Thank you for sharing your feedback—your voice is important in pushing for improvements.
Sonos move 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t purchase at Best Buy. Everywhere else, including Sonos directly has a longer return and price match policy.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good but the interface doesn't work well. It is really difficult to wor with the app. It is simply a mess
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound - really really bad dependent app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but horrible horrible horrible app update as of August 2024. No physical remote so app is important,
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We recognize the importance of having a reliable and user-friendly app, and we sincerely apologize that this hasn’t been your experience, particularly after the August 2024 update. Your frustration is valid, and we are actively working to address the issues that have arisen.
Please know that your feedback is invaluable as we continue improving the app. In the meantime, if there’s anything we can assist you with, whether troubleshooting the app or any other concerns, please don’t hesitate to reach out at support.sonos.com.
Thank you for your patience, and for being a part of the Sonos community. We’re committed to improving your experience with us.
- Pros mentioned:Portability, Sound quality
A big sound with a little speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these little speakers that provide a big sound. Easy to hide but also nice looking if not. Being able to move them around a big plus too.
I would recommend this to a friend - Pros mentioned:Sound quality
Move Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers allow music in all rooms, either connected or moved around as needed. Speakers come in basic white and black - blending in any decor. Great sound. Size and shape allow the speakers to be exposed or hidden in any room.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound nice and crisp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great spreaker. I love sonos products. Nice crisp sound and their trueplay tunes the speakers just right to its surroundings. My only gripe is the bass. The bass fades out above 80% and for that 4 stars
I would recommend this to a friend - Pros mentioned:Sound quality
Nothing comes close!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The baddest speaker in the house combined with the other 2 Sonos and subwoofer.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound...set up was painful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound. Miserable set up experience. The Move2 hooked up with every Sonic device in my house except for the one thing I wanted, my iPhone. App is awful as well
No, I would not recommend this to a friend