Customer Ratings & Reviews
- Model:
- MOVE2US1
- SKU:
- 6557774
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Move 2 Portable Durable Smart Speaker for its great sound quality and convenient portability. Many appreciate its good battery life and multiple connectivity options like Wifi and Bluetooth. While some find the speaker a bit large and heavy, the primary concern appears to be its price. However, the design, ease of setup, supreme bass, and loud maximum volume are also well-received features.
This summary was generated by AI based on customer reviews.
Don’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible connectivity. I’m pretty good at technology but I could not get this speaker to connect. I mean I got it to work temporarily then it would disappear from the app. I called customer service and they not helpful. The speaker is probably ok but jeez the software is not USABLE. I guess this is a huge problem with Sonos, which I didn’t know until I got the speaker. So I returned it and got the Sony Ult field 5. The Sony is beyond amazing.
No, I would not recommend this to a friendSound 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wasn’t what I wanted so I returned this item.
I would recommend this to a friend- Pros mentioned:Sound quality
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, getting the run around from Best Buy and Sonos. Device stopped working after the 14 days return policy. But the sound is good when it worked. And its hard to set
No, I would not recommend this to a friend App is very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos app is terrible and I can’t get music to play half the time it just says network error
No, I would not recommend this to a friend- Cons mentioned:Price
Ok speaker, but nothing more. Grossly overpriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this spraker for a couple of days. I did not find sound to be of particular clarity. Price was very high.
No, I would not recommend this to a friend Open box speaker was not tested and does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered without a receipt. It cannot be charged up for use. I have 4 of these same speakers with no issue; however, this one cannot be turned on and does not charge up. Will be returning it to a Best Buy store
No, I would not recommend this to a friendOpen Box Not Inspected Before Resell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received open box product that didnt work. Labelled as excellent condition and inspected by best buy prior to resell. Obviously it was not inspected. Also was missing charging component. Would give no stars if possible.
No, I would not recommend this to a friendBe cautious
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not trust open-box descriptions, the product I received was not the product listed, it did not come with the materials that should have been included. I was also delivered without working components like the charger. When BestBuy promised a replacement, a replacement never arrived.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound but poor Bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Move 2 good sound but I had problem with Bluetooth connection.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello,
I'm sorry to hear that you experienced issues with the Bluetooth connection on your Sonos Move speaker. Ensuring a reliable and seamless Bluetooth connection is important for the overall user experience, and I apologize for any inconvenience this may have caused.
If you're still encountering difficulties with the Bluetooth connection, I recommend trying the following troubleshooting steps:
Ensure the Speaker is in Bluetooth Mode: Press and hold the Bluetooth/Wi-Fi button on the back of the Sonos Move until you hear a tone indicating that Bluetooth mode is activated. The LED indicator should also start flashing blue to indicate that the speaker is ready to pair.
Check Device Compatibility: Ensure that the device you're trying to connect to the Sonos Move via Bluetooth is compatible and supports Bluetooth audio streaming. Also, make sure that the device's Bluetooth feature is turned on.
Proximity and Interference: Make sure that the device you're pairing with the Sonos Move is within the Bluetooth range (typically around 30 feet). Additionally, minimize potential sources of interference, such as other electronic devices or wireless networks, that may affect the Bluetooth signal.
Reset Bluetooth Settings: If you're still experiencing issues, you can try resetting the Bluetooth settings on the Sonos Move. Press and hold the Bluetooth/Wi-Fi button on the back of the speaker for about 10 seconds until you hear a tone indicating that the settings have been reset. Then, try pairing your device again.
Update Firmware: Ensure that your Sonos Move speaker is running the latest firmware version by checking for updates in the Sonos app. Sometimes, firmware updates can address connectivity issues and improve overall performance.
If you continue to experience problems with the Bluetooth connection despite trying these steps, please don't hesitate to reach out to our support team for further assistance. We're here to help ensure that you have a positive experience with your Sonos Move speaker.
Thank you for your feedback, and I apologize again for any inconvenience caused by the Bluetooth connection issues. We appreciate your patience and understanding as we work to resolve this matter for you.
Sonos Move 2 breakdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not very user friendly. The Bluetooth never did work to connect. I took it back to the BestBuy in Gainesville, Fl, and they couldn't get it to work even downloading the App. Took it to a friend's home where he installs control panels for hospitals and no luck with him.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not that great. Certainly not worth 400-500 dollars
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound - really really bad dependent app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but horrible horrible horrible app update as of August 2024. No physical remote so app is important,
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We recognize the importance of having a reliable and user-friendly app, and we sincerely apologize that this hasn’t been your experience, particularly after the August 2024 update. Your frustration is valid, and we are actively working to address the issues that have arisen.
Please know that your feedback is invaluable as we continue improving the app. In the meantime, if there’s anything we can assist you with, whether troubleshooting the app or any other concerns, please don’t hesitate to reach out at support.sonos.com.
Thank you for your patience, and for being a part of the Sonos community. We’re committed to improving your experience with us.
Difficult setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to sync with older Sonos equipment which was a shame see other manufacturers make set up so easy. Returned speaker after one day bought a Turtlebox and set it up in minutes
No, I would not recommend this to a friendVery disappointed.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially I loved my Move 2, I purchased it with three other Sonos speakers. Set up was very easy to set up all four it took maybe 10 minutes. However, out of nowhere after about two months of owning the move to, it will no longer connect to the other speakers. In fact, it doesn’t even connect to Bluetooth. Every time it takes a couple tries and once it does connect it cut in and out frequently. I’m hoping I can exchange the move 2.
No, I would not recommend this to a friendJunk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is pretty bad. Doesnt sound as good as the era. Also deosnt work most of the time. Signal constantly drops out. Now it just wont connect at all.
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 hours on the phone with Sonos support, we still couldn't get Move2 speaker to work with our EXISTING Sonos network. Speaker could see the WiFi network but wouldn't download the required update. The app has always been pretty worthless, too. Don't waste your time & money.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not good at all for listening to music as the manager that sold it to me said it was I am very disappointed
No, I would not recommend this to a friendWiFi connectivity is a known issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A huge pain in the rear to set up-spent hours trying to connect. WiFi connectivity is a known issue. Google it
No, I would not recommend this to a friendWont connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos makes such good speakers, but I’ve always had issues connecting them. This one would not connect under any circumstances
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Love this speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, and easily charged and moved freely. The speaker goes for a long time after being charged, In fact I have played it for around 10 hours between charges and it has never ran out of battery. This is a much different product than most smart speakers in that it is larger, very solid design, with amazing sound quality and output. I used the Sonos option when setting mine up and have used apple music, Spotify, and pandora without issue by just saying “hey Sonos” and then telling it what I need. You do have to set this speaker up in the sonos app and connect it to your accounts. I expected this when I bought it but it seems this may be confusing to some buyers. Also, you do have to read the instructions on how to make the speaker a smart speaker, you can’t just start yelling at it lol.
I would recommend this to a friend