Customer Ratings & Reviews
- Model:
- MOVE2US1
- SKU:
- 6557774
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Move 2 Portable Durable Smart Speaker, particularly its sound quality, portability, and battery life. Many appreciate the connectivity and supreme bass it offers. While some find the speaker a bit large and heavy, and acknowledge it's not the cheapest option, the positive aspects of the speaker seem to outweigh these concerns for most users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Maybe someday this will be worth the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, but unfortunately you need the app to operate. The app is terrible. Seems Sonos is just refusing to fix the problems with the app.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s great to hear you’re enjoying the sound quality, but I understand your frustration with the app. The app is crucial for operation, and it’s disappointing when it doesn’t meet expectations. Sonos is currently addressing these issues so you can fully enjoy your experience without the hassle. Thank you for sharing your feedback—your voice is important in pushing for improvements.
Great Portable Speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minus the fact that this product is more apple user friendly, this is an awesome speaker.
I would recommend this to a friendNot Compatible with Google Assistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissappointed in how misleading Sonos is about this product. While it it “compatible” with Google Home, all you can do it add it to the home app and control playback from there. You cannot add google assistant (but you can ard Alexa??) which means the speaker can’t be added to any speaker groups or sync.
No, I would not recommend this to a frienddfghjkl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware works well. The instructions are minimal and barely sufficient.
I would recommend this to a friend- Pros mentioned:Sound quality
Beware Best Buy’s vetting of open box items.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be careful with Bestbuy and open box Sonos Move 2. Purchased Open Box Move 2 and inside was an Original Move. They are nearly identical , and I was unaware. I was scammed, Since I didn’t figure this out until after the return date , Best Buy refuses to accept return or exchange leaving me with a product I have no warranty for. Sonos products sound great. Bestbuy’s customer service and vetting of open box items is a sham.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience regarding the purchase of the Sonos Move 2 from Best Buy. We are truly sorry to hear about the mix-up with the open box item and the subsequent challenges you faced with the return process. It’s understandable to feel frustrated in this situation, especially when you were expecting a specific product and were left with one that doesn’t meet your needs.
While Sonos products are designed to provide exceptional sound quality, it’s disheartening to hear that the purchasing experience did not reflect that same standard. We appreciate you bringing this issue to our attention, as it highlights the importance of clear communication and quality control, particularly with open box items.
We recommend reaching out to Best Buy’s customer service again to explain the situation. Sometimes, escalating the issue or asking to speak with a supervisor can help in resolving these types of discrepancies. Additionally, keeping any documentation or communication regarding the purchase can be helpful in making your case.
If you have any other questions or need further assistance regarding your Sonos products, please don’t hesitate to reach out. Thank you for your understanding, and we hope this issue can be resolved satisfactorily.
Good Luck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this speaker today 08/24/2024. It was brand new. I was hoping to use it to play audio from a slideshow. It would not charge even when I connected it directly to the power source. It would not charge on the charging station or connected directly. Do not bekieve the hype from other reviewers. The Move 2 neefs to be moved out! It is going back to the store tomorrow!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about the issues you faced with your new Sonos Move 2 speaker. It's incredibly frustrating to invest in a product only to have it not meet your expectations, especially when you're relying on it for an important task like playing audio for a slideshow. It sounds like the charging problem you encountered might be a defect, and returning it to the store is the right decision. Your experience is valuable feedback, and it's important for the company to hear about it to prevent similar issues for other customers. I hope you were able to swap it out and give us another try!
Hard to work with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the weight of the item and the holder for it. I couldn't get the speaker to sync to my sound bar it connected to my other speakers just not my sound bar. Had to return the item.
No, I would not recommend this to a friendDon’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible connectivity. I’m pretty good at technology but I could not get this speaker to connect. I mean I got it to work temporarily then it would disappear from the app. I called customer service and they not helpful. The speaker is probably ok but jeez the software is not USABLE. I guess this is a huge problem with Sonos, which I didn’t know until I got the speaker. So I returned it and got the Sony Ult field 5. The Sony is beyond amazing.
No, I would not recommend this to a friendSound 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wasn’t what I wanted so I returned this item.
I would recommend this to a friend- Pros mentioned:Sound quality
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, getting the run around from Best Buy and Sonos. Device stopped working after the 14 days return policy. But the sound is good when it worked. And its hard to set
No, I would not recommend this to a friend Open Box Not Inspected Before Resell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received open box product that didnt work. Labelled as excellent condition and inspected by best buy prior to resell. Obviously it was not inspected. Also was missing charging component. Would give no stars if possible.
No, I would not recommend this to a friend- Cons mentioned:Price
Ok speaker, but nothing more. Grossly overpriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this spraker for a couple of days. I did not find sound to be of particular clarity. Price was very high.
No, I would not recommend this to a friend App is very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos app is terrible and I can’t get music to play half the time it just says network error
No, I would not recommend this to a friendBe cautious
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not trust open-box descriptions, the product I received was not the product listed, it did not come with the materials that should have been included. I was also delivered without working components like the charger. When BestBuy promised a replacement, a replacement never arrived.
No, I would not recommend this to a friendOpen box speaker was not tested and does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered without a receipt. It cannot be charged up for use. I have 4 of these same speakers with no issue; however, this one cannot be turned on and does not charge up. Will be returning it to a Best Buy store
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound but poor Bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Move 2 good sound but I had problem with Bluetooth connection.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello,
I'm sorry to hear that you experienced issues with the Bluetooth connection on your Sonos Move speaker. Ensuring a reliable and seamless Bluetooth connection is important for the overall user experience, and I apologize for any inconvenience this may have caused.
If you're still encountering difficulties with the Bluetooth connection, I recommend trying the following troubleshooting steps:
Ensure the Speaker is in Bluetooth Mode: Press and hold the Bluetooth/Wi-Fi button on the back of the Sonos Move until you hear a tone indicating that Bluetooth mode is activated. The LED indicator should also start flashing blue to indicate that the speaker is ready to pair.
Check Device Compatibility: Ensure that the device you're trying to connect to the Sonos Move via Bluetooth is compatible and supports Bluetooth audio streaming. Also, make sure that the device's Bluetooth feature is turned on.
Proximity and Interference: Make sure that the device you're pairing with the Sonos Move is within the Bluetooth range (typically around 30 feet). Additionally, minimize potential sources of interference, such as other electronic devices or wireless networks, that may affect the Bluetooth signal.
Reset Bluetooth Settings: If you're still experiencing issues, you can try resetting the Bluetooth settings on the Sonos Move. Press and hold the Bluetooth/Wi-Fi button on the back of the speaker for about 10 seconds until you hear a tone indicating that the settings have been reset. Then, try pairing your device again.
Update Firmware: Ensure that your Sonos Move speaker is running the latest firmware version by checking for updates in the Sonos app. Sometimes, firmware updates can address connectivity issues and improve overall performance.
If you continue to experience problems with the Bluetooth connection despite trying these steps, please don't hesitate to reach out to our support team for further assistance. We're here to help ensure that you have a positive experience with your Sonos Move speaker.
Thank you for your feedback, and I apologize again for any inconvenience caused by the Bluetooth connection issues. We appreciate your patience and understanding as we work to resolve this matter for you.
Sonos Move 2 breakdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not very user friendly. The Bluetooth never did work to connect. I took it back to the BestBuy in Gainesville, Fl, and they couldn't get it to work even downloading the App. Took it to a friend's home where he installs control panels for hospitals and no luck with him.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not that great. Certainly not worth 400-500 dollars
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound - really really bad dependent app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but horrible horrible horrible app update as of August 2024. No physical remote so app is important,
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We recognize the importance of having a reliable and user-friendly app, and we sincerely apologize that this hasn’t been your experience, particularly after the August 2024 update. Your frustration is valid, and we are actively working to address the issues that have arisen.
Please know that your feedback is invaluable as we continue improving the app. In the meantime, if there’s anything we can assist you with, whether troubleshooting the app or any other concerns, please don’t hesitate to reach out at support.sonos.com.
Thank you for your patience, and for being a part of the Sonos community. We’re committed to improving your experience with us.
Difficult setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to sync with older Sonos equipment which was a shame see other manufacturers make set up so easy. Returned speaker after one day bought a Turtlebox and set it up in minutes
No, I would not recommend this to a friend