Customer Ratings & Reviews
- Model:
- PORT1US1BLK
- SKU:
- 12706325
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional ease of use, wonderful sound quality, and great connectivity. They also appreciate its seamless compatibility, simple setup, compact size, and reliable streaming capabilities. However, some customers find the price to be a drawback and note issues with volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now have added my full cd catalog to my sonos system. Easy to install, pair and use.
I would recommend this to a friend - Pros mentioned:Compatibility
Saved my existing equipment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Works great with my existing receiver and existing ceiling speakers.
I would recommend this to a friend I overpaid, was sent an open item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a new item, there's a lower cost for an opened item. It arrived opened, the tape was not only cut, but the slip on cover was slid on opposite, where the top part of the tape was on the left side of the box but the other half was on the right side. The sticker on tu he favric was wrinkled and fingerprints were on the item itself. No clue if it works or not. I'm just very angry that I paid for new, and got a returned item.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Sorry to hear about your experience! Please contact Best Buy directly to address these open item concerns.
input port does not work well with other devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be advised that the input of the port will not work plugged into the output of a Denon receiver so the receiver is the main source of audio. The output of the port does work by plugging it into the input of the Denon receiver, but the port becomes the main audio source. Also, be aware that there is a 4-second lag when plugging a karaoke or DJ controller into the port input.
No, I would not recommend this to a friendPort is great but Amp is better and price ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although very solid and reliable i would rather spend the extra money and buy the amp instead. gives you great flexibility and versatility for configuration in your environment
No, I would not recommend this to a friendGood Condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was in very nice condition, like new. I would recommend to a friend.
I would recommend this to a friendNot impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't maximize sound through the system. The sound gets a little distorted once tuned up.
No, I would not recommend this to a friendSonos Port did not fit existing system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item without using. Would not connect to our existing sound system.
No, I would not recommend this to a friendExpensive for what it does previous the connect ha
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up in no time previous item was better, needs to be a YouTube tutorial of all products at Sonos store
No, I would not recommend this to a friendDidn't work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it connected correctly to my turntable, but I couldn't get it to connect in the Sonos app. I had to return it for the Sonos 5 which worked for what I needed, connecting my record player to my Sonos system.
No, I would not recommend this to a friendDon't Know - Geek Squad didn't install properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the product is "probably" good but the Geek Squad rep was not sure how to set it up and it's not working. This is the SECOND time out to my house and I'm not satisfied with the service. They were supposed to set up for another rep, who has more knowledgable with the Port to come out...crickets, not word so I need to AGAIN initiate the service. You guys need to get your stuff together on this. This very poor Customer Service :(
No, I would not recommend this to a friendWould not do it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to install no remote and inadequate on line help
No, I would not recommend this to a friendGood not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great, delay issues with an AVR make it unusable as a part of a broader sonos ecosystem in the same room. Otherwise it does what it says (and would be good if the AVR is the only thing in the same room - i.e. there are no sonos speakers in the same space)
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rarely works to connect to anything. I got this unit at a discount as a refurbished unit and it was still not worth it. The Sonos software is so horrible it is unusable. Avoid all Sonos products if you value quality.
No, I would not recommend this to a friendgreat concept, horrible execution
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.setup did not work as described, and it was literally weeks before I received a response from Sonos tech support. Then, after I was able to set up my Port, the app stopped recognizing the device.
No, I would not recommend this to a friendHasn’t worked since we got it. Should’ve returned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a pair of old school floor speakers that we wanted to use with the existing Sonos system. We got the Port and connected it to an amp. We plugged the speakers into the amp. No sound. Plugged speakers directly into the Port-no sound. Followed all instructions. It is just a $400 box sitting in our tv stand not doing anything.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I completely understand your frustration with the Sonos Port not producing any sound. Let's work through this together to get your existing speakers connected and playing music!
Troubleshooting Checklist:
AMP Power and Connections:
Double-check that your amp is powered on and set to the correct input (the one where the Port is connected).
Verify that your speakers are securely wired to the amp's speaker outputs.
Port Connections and Settings:
If you tried connecting the speakers directly to the Port, ensure you plugged them into the "Line Out" ports.
Within the Sonos app, go to Settings -> System -> [Room Name] -> Line-Out, and make sure it isn't set to "Fixed" volume. Try "Variable" instead.
Source Material:
Start a track within the Sonos app and ensure the volume is raised on both your phone/device and within the app itself.
Try a different audio source within the Sonos app to rule out the initial music choice.
Additional Questions:
Amp Brand/Model: Knowing this helps determine if there any specific settings on the amp we need to adjust.
Speaker Brand/Model: This helps in case there's a common compatibility issue to be aware of.
Important Note: The Sonos Port is designed to connect to a powered amplifier. Connecting the speakers directly to the Port without an amp won't work as expected.
Poor Quality Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor audio sound quality. Having This device be a signal delivery to a high end AV system was horrible and not in the standard chariot or of Sonos.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review Steve. The Port has two ways of connecting to a AV system, either RCA analog or digital coax. If you digital coax it will output digital direct to your AV system and then will rely on the Digital to analog converter in your AV system. This would allow the sound quality to be dictated by the quality of the AV system. Another variable is the quality of streaming service or file you are streaming, as different content will provide different qualities.
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as a speaker for our stereo system in separate rooms
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. The Sonos Port is intended as a streaming device to stream music and output it into a receiver. Sonos Port does have an analog audio in which allows for connection to an audio product, like a CD player. When this is connected and configured, one can send that CD player audio to a Sonos speaker.
Geek squad mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Sonos port was told it would be easy to hook up and if not the geek squad would come out and install. Took over one month to get geek squad out. The geek squad person had no knowledge of how to install so still does not work
No, I would not recommend this to a friendPort stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working within two weeks. Was open box, excellent and geek squad inspected.
No, I would not recommend this to a friend