Customer Ratings & Reviews
- Model:
- PORT1US1BLK
- SKU:
- 6371154
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Port Streaming Media Player's exceptional ease of use and wonderful sound quality. Many appreciate its great connectivity and seamless compatibility with other devices. The only drawback mentioned by some customers is the price of the device.
This summary was generated by AI based on customer reviews.
Don't Know - Geek Squad didn't install properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the product is "probably" good but the Geek Squad rep was not sure how to set it up and it's not working. This is the SECOND time out to my house and I'm not satisfied with the service. They were supposed to set up for another rep, who has more knowledgable with the Port to come out...crickets, not word so I need to AGAIN initiate the service. You guys need to get your stuff together on this. This very poor Customer Service :(
No, I would not recommend this to a friendDidn't work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it connected correctly to my turntable, but I couldn't get it to connect in the Sonos app. I had to return it for the Sonos 5 which worked for what I needed, connecting my record player to my Sonos system.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rarely works to connect to anything. I got this unit at a discount as a refurbished unit and it was still not worth it. The Sonos software is so horrible it is unusable. Avoid all Sonos products if you value quality.
No, I would not recommend this to a friendgreat concept, horrible execution
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.setup did not work as described, and it was literally weeks before I received a response from Sonos tech support. Then, after I was able to set up my Port, the app stopped recognizing the device.
No, I would not recommend this to a friendWould not do it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to install no remote and inadequate on line help
No, I would not recommend this to a friendGood not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great, delay issues with an AVR make it unusable as a part of a broader sonos ecosystem in the same room. Otherwise it does what it says (and would be good if the AVR is the only thing in the same room - i.e. there are no sonos speakers in the same space)
No, I would not recommend this to a friendHasn’t worked since we got it. Should’ve returned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a pair of old school floor speakers that we wanted to use with the existing Sonos system. We got the Port and connected it to an amp. We plugged the speakers into the amp. No sound. Plugged speakers directly into the Port-no sound. Followed all instructions. It is just a $400 box sitting in our tv stand not doing anything.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I completely understand your frustration with the Sonos Port not producing any sound. Let's work through this together to get your existing speakers connected and playing music!
Troubleshooting Checklist:
AMP Power and Connections:
Double-check that your amp is powered on and set to the correct input (the one where the Port is connected).
Verify that your speakers are securely wired to the amp's speaker outputs.
Port Connections and Settings:
If you tried connecting the speakers directly to the Port, ensure you plugged them into the "Line Out" ports.
Within the Sonos app, go to Settings -> System -> [Room Name] -> Line-Out, and make sure it isn't set to "Fixed" volume. Try "Variable" instead.
Source Material:
Start a track within the Sonos app and ensure the volume is raised on both your phone/device and within the app itself.
Try a different audio source within the Sonos app to rule out the initial music choice.
Additional Questions:
Amp Brand/Model: Knowing this helps determine if there any specific settings on the amp we need to adjust.
Speaker Brand/Model: This helps in case there's a common compatibility issue to be aware of.
Important Note: The Sonos Port is designed to connect to a powered amplifier. Connecting the speakers directly to the Port without an amp won't work as expected.
Poor Quality Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor audio sound quality. Having This device be a signal delivery to a high end AV system was horrible and not in the standard chariot or of Sonos.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review Steve. The Port has two ways of connecting to a AV system, either RCA analog or digital coax. If you digital coax it will output digital direct to your AV system and then will rely on the Digital to analog converter in your AV system. This would allow the sound quality to be dictated by the quality of the AV system. Another variable is the quality of streaming service or file you are streaming, as different content will provide different qualities.
I overpaid, was sent an open item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a new item, there's a lower cost for an opened item. It arrived opened, the tape was not only cut, but the slip on cover was slid on opposite, where the top part of the tape was on the left side of the box but the other half was on the right side. The sticker on tu he favric was wrinkled and fingerprints were on the item itself. No clue if it works or not. I'm just very angry that I paid for new, and got a returned item.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Sorry to hear about your experience! Please contact Best Buy directly to address these open item concerns.
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as a speaker for our stereo system in separate rooms
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. The Sonos Port is intended as a streaming device to stream music and output it into a receiver. Sonos Port does have an analog audio in which allows for connection to an audio product, like a CD player. When this is connected and configured, one can send that CD player audio to a Sonos speaker.
Geek squad mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Sonos port was told it would be easy to hook up and if not the geek squad would come out and install. Took over one month to get geek squad out. The geek squad person had no knowledge of how to install so still does not work
No, I would not recommend this to a friendPort stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working within two weeks. Was open box, excellent and geek squad inspected.
No, I would not recommend this to a friendDevise not Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The devise is not working. Once I tried to connect it into my Sonos system, the bottom of the devise is not working.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not streaming music This is very frustrating! I bought this to enjoy music throughout my house and nothing
No, I would not recommend this to a friendNo Port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my equipment. The sales staff do not understand how this works. Returned to BB.
No, I would not recommend this to a friendNot worthy of Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the concept of this device but the execution with my setup was disappointing.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thanks for taking the time to review our products. We're very sorry that your setup experience wasn't great, as that's one of the things customers love about us is the ease of set up. We'd love to hear from you at Sonos.com/support so we can get you up and running asap!
- Pros mentioned:Sound quality
Sonos find
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. Now we can send the sound outside
I would recommend this to a friend - Pros mentioned:Connectivity, Ease of use
Excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product worked seamlessly. Connection to WiFi was straightforward and streaming from various sources was easy to set up on the app. Overall an excellent product.
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use with many options for music . Overall we are pleased with Sonos.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Price
Easy setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.East set up. Perfect for joining old style receiver and speakers to Sonos system. Only down fall is price. But cheaper than buying sonos speakers. Had some older really nice Bowers and Wilkins speakers so I’m glad it worked.
I would recommend this to a friend