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Customer reviews

Rating 4.5 out of 5 stars with 305 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 305 reviews
  • Rated 5 out of 5 stars

    My sound system.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another item on my bucket list. I love the portable speakers. make a great ambiance at home I enjoy cooking and listen to music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good speaker is better than other i recomender

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this and recommend. The sound is awesome. I will buy more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds. And easy to use. Love the bass..thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Speaker and AMAZING customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and amazing quality. Additionally, the customer service at Best Buy was great when I went in to pick out the perfect speaker for what my needs were and budget was.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not stay connected to

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the sonos e100 and then got the roam2 and it will not stay connected. I have done everything. Turns out this os a thing. I jave an s24plus amd the sonos app runs on slow motion. It sucks. I love the sound when these things stay connected. You have to be benin app for them to stay connected for ajy period of time. At least it doesnt stay connected on youtube music.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered with your Roam 2 and Sonos Era 100. While we're glad to hear you enjoy the sound quality when the devices stay connected, we understand that connectivity issues can significantly detract from your overall experience. Let’s work on resolving these issues together.

      Addressing Connectivity with the Roam 2:
      Wi-Fi Stability Check: Ensure your Wi-Fi network is stable and that the Roam 2 and Era 100 are connected to the same network. If possible, place your router in a central location and ensure there’s minimal interference from other devices.
      Roam 2 Firmware Update: Verify that your Roam 2 is running the latest software. You can check for updates in the Sonos app under Settings > System > System Updates.
      Improving App Performance on the Galaxy S24+:
      Clear App Cache: Go to Settings > Apps > Sonos > Storage > Clear Cache to improve app responsiveness.
      Background Activity Management: Ensure the Sonos app is allowed to run in the background without being restricted. Navigate to Settings > Apps > Sonos > Battery > Unrestricted to adjust this.
      Additional Troubleshooting Steps:
      Bluetooth Connection: If Wi-Fi connectivity remains an issue, you can use Bluetooth mode to stream directly to the Roam 2. To activate Bluetooth, press and hold the power button on the Roam 2 until the status light flashes blue, then pair it with your device.
      Reboot Devices: Power cycle your Roam 2, Era 100, and router. Sometimes a fresh start can resolve lingering connection issues.
      We genuinely appreciate your feedback as it helps us improve. If these steps don’t resolve your issue or if you need further assistance, please don’t hesitate to contact our support team at support.sonos.com. We’re here to ensure you can enjoy your Sonos products without interruptions. Thank you for your patience and for being a part of the Sonos community! john.milton

  • Rated 5 out of 5 stars

    Quality is unbeatable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Christmas present! My sister loved this speaker!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finicky. Doesn't always hold connection. Sound is good but not as good as the larger sonos speakers, obviously.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small speaker the sound is great. I use it often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy setup for both Sonos system and Bluetooth use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for a small and inexpensive speaker. I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Roam 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos is awesome product, the sound quality I am impressed with this small device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roam 2 speaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little waterproof speaker.I work in water, handles it ok .wish it was a tiny bit louder

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roam 2 With Improved Connectivity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier to connect through blue tooth with dedicated switch than previous Roam model. However new Sonos app is still a bit wonky. Minor but worthwhile upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great addition to our Sonos collection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for a portable unit. Works nicely with the rest of our Sonos speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little speakere

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker and super easy to use. We have a few of the and needed to add a few more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark Edmundson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roam2 is a great speaker, listen to it all the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roam 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be a little louder with a little bit more bass. But All in all it's a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker to travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this speaker to take it with me on a travel, I really recommend.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your kind words and recommendation! We're delighted to hear that your Sonos speaker has become a travel companion you enjoy. It's wonderful that you can take your music on the go and still experience great sound. If you ever need assistance or have any questions while on the road, feel free to reach out. Safe travels and happy listening! john.milton

  • Rated 5 out of 5 stars

    Sonos Roam 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked great in our kitchen and family room.

    I would recommend this to a friend