Customer Ratings & Reviews
- Model:
- ROAM2US1
- SKU:
- 12009418
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Range
Rating 4.6 out of 5 stars
to a friend
Loved this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it for a picnic and was perfect audio for such a close environment would highly recommend
I would recommend this to a friendDied shortly after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of the speaker is great, but it died after a year of use. I called Sonos support and they only offered a discount on another speaker. No thanks. I don’t want to invest any more money in a speaker with such a short life expectancy. I won’t be buying more speakers from Sonos.
No, I would not recommend this to a friendWorst Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible speakers. Alexa doesn’t work. Very difficult getting 2 of them to connect in stereo EVERYTIME I tried to use them. One of them completely died within the first year. After all that, the sound quality was only mediocre. Entirely too expensive to have been such poor quality.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Roam 2, and we sincerely apologize for the difficulties you've encountered. This is not the experience we strive to deliver, and we understand how frustrating it must have been to face these issues.
Here’s how we can address the concerns you’ve raised:
Alexa Integration:
Ensure the Alexa skill is properly enabled in the Sonos app and that the speaker has been assigned the correct location in your Alexa app.
If problems persist, try unlinking and re-linking your Alexa account in the Sonos app under Settings > Services & Voice > Voice Assistant.
Stereo Pairing Issues:
Both speakers must be on the same WiFi network and within Bluetooth range of your device.
Check that both speakers are running the latest firmware in the Sonos app under Settings > System > System Updates.
If pairing still fails, resetting both speakers and re-adding them to the app can help.
Speaker Failure:
A completely non-functional speaker within the first year may qualify for warranty service. Please reach out to Sonos Support for assistance with a replacement or repair.
Sound Quality Concerns:
The Roam is designed for portability and smaller spaces, but tuning it with Trueplay in the Sonos app can optimize the audio for your environment.
We understand the high expectations associated with our products and regret falling short in this case. If you're willing to give us another chance, our support team would be happy to assist you further at support.sonos.com. Thank you for your feedback—it helps us improve.
Beware of Open Box Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam, they say they have one open box and take your money but then you go to pick it up and they say they don't have one and suggest buying a new one at full price.
No, I would not recommend this to a friend