Customer Ratings & Reviews
- Model:
- ROAM2US1
- SKU:
- 6579961
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Roam 2's exceptional sound quality and portability, frequently praising its impressive audio and ease of transport. Many also highlight the long battery life and convenient size, making it ideal for various locations. While some users wished for higher maximum volume, the overall feedback points to a positive user experience. The speaker's strong bass response and seamless connectivity also receive favorable comments.
This summary was generated by AI based on customer reviews.
Died after five months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product died five months after purchase. Mine will not turn back on despite hard resets and charging for greater than 12 hours. This is a known issue with the Roam product. Highly recommend not buying this.
No, I would not recommend this to a friendNot happy at all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are IMPOSSIBLE! The instructions are less than adequate. I have only managed to get them to work once. I’m extremely unhappy with this purchase!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s definitely frustrating to have trouble setting up your Sonos Roam 2. Here are some steps to help with setup issues:
Sonos App: Ensure you’re using the latest version of the Sonos app. Updates can fix bugs and improve setup processes.
Wi-Fi and Bluetooth: Make sure your phone or tablet is connected to the same Wi-Fi network you want the Roam 2 to join. Also, ensure Bluetooth is enabled on your device if needed for setup.
Power Cycle: Power off the Roam 2 and then power it back on. This can sometimes resolve connectivity issues.
Reset the Roam 2: Perform a factory reset by holding the power button for about 15 seconds until the LED flashes orange and then white. This can help if there are persistent issues with setup.
App Troubleshooting: Clear the cache or reinstall the Sonos app if it’s not functioning correctly.
Support: If the problem persists, contact Sonos support @support.sonos.com for assistance. Explain the issue in detail and provide any error messages you’ve encountered.
I hope this resolves your issue!
Expensive and unimpressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and falls off of the Sonos app all the time
No, I would not recommend this to a friendBest Customer service ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers would not sync together so I had to return them. There is a mal function at the app level per the CEO of sonos. BTW, Best Buy was great with the return. Shout out to the Little Rock local store manager + person helping me. BEST CUSTOMER SERVICE EVER.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It's frustrating when something as simple as syncing speakers becomes a challenge, especially when the issue stems from the app itself. It's great to hear that Best Buy, especially the team at the Little Rock store, provided outstanding customer service and made the return process smooth. Kudos to them for turning a frustrating situation into a positive experience! We hope to win you over in the future as a proud Sonos user.
Bad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't really good as I expect it. Bad sound quality.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working exactly 30 days after purchasing..
No, I would not recommend this to a friend- Pros mentioned:Portability, Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with great sound. So easy to travel with.
I would recommend this to a friend - Pros mentioned:Sound quality
Portable Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker sounds great and is compatible with Alexa. Sonos is a great product! Very satisfied.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, really loud and crisp, truly enjoy it, great quality
I would recommend this to a friend - Pros mentioned:Sound quality
Loved this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it for a picnic and was perfect audio for such a close environment would highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Died shortly after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of the speaker is great, but it died after a year of use. I called Sonos support and they only offered a discount on another speaker. No thanks. I don’t want to invest any more money in a speaker with such a short life expectancy. I won’t be buying more speakers from Sonos.
No, I would not recommend this to a friend Worst Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible speakers. Alexa doesn’t work. Very difficult getting 2 of them to connect in stereo EVERYTIME I tried to use them. One of them completely died within the first year. After all that, the sound quality was only mediocre. Entirely too expensive to have been such poor quality.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Roam 2, and we sincerely apologize for the difficulties you've encountered. This is not the experience we strive to deliver, and we understand how frustrating it must have been to face these issues.
Here’s how we can address the concerns you’ve raised:
Alexa Integration:
Ensure the Alexa skill is properly enabled in the Sonos app and that the speaker has been assigned the correct location in your Alexa app.
If problems persist, try unlinking and re-linking your Alexa account in the Sonos app under Settings > Services & Voice > Voice Assistant.
Stereo Pairing Issues:
Both speakers must be on the same WiFi network and within Bluetooth range of your device.
Check that both speakers are running the latest firmware in the Sonos app under Settings > System > System Updates.
If pairing still fails, resetting both speakers and re-adding them to the app can help.
Speaker Failure:
A completely non-functional speaker within the first year may qualify for warranty service. Please reach out to Sonos Support for assistance with a replacement or repair.
Sound Quality Concerns:
The Roam is designed for portability and smaller spaces, but tuning it with Trueplay in the Sonos app can optimize the audio for your environment.
We understand the high expectations associated with our products and regret falling short in this case. If you're willing to give us another chance, our support team would be happy to assist you further at support.sonos.com. Thank you for your feedback—it helps us improve.
Beware of Open Box Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam, they say they have one open box and take your money but then you go to pick it up and they say they don't have one and suggest buying a new one at full price.
No, I would not recommend this to a friend