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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 381 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers love the impressive sound quality and the highly portable design of this product. Users frequently highlight the excellent battery life, reliable connectivity, and convenient water-resistant features as major benefits. While the overall performance is highly regarded, some customers have noted that the maximum volume could be louder and that the companion app can be difficult to navigate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 381 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another great addition to our Sonos collection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for a portable unit. Works nicely with the rest of our Sonos speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker! Easy to set up and an unbelievable sound in a small package.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying your Sonos speaker and that the setup process was easy for you. It's great to know that the sound quality has exceeded your expectations, especially in such a compact design. If you have any questions or need further assistance as you continue using your speaker, we're here to help. Enjoy your listening experience! john.milton

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great little speakere

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker and super easy to use. We have a few of the and needed to add a few more

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sonos Roam 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos is awesome product, the sound quality I am impressed with this small device.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to try a Sonos after hearing a Sonos system a friend has. The sound on particular speaker this isn’t so great especially for the price point and size. There is no base and the sound quality isn’t good, volume is low. I had a JBL before and returned this for another JBL

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounds great but extra features are behind apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds amazing, and with Apple Music’s high quality settings it sounds better than any small speaker I’ve ever encountered. But…they make you download apps and sign up for stuff there’s no need for. Everything is a grift to get your data and then sell it to the highest bidder, even for incredibly over priced speakers (that I got a decent deal on!). So do with that what you will. Either give your info over so you can check your speaker’s battery level or don’t and sorta just hope it doesn’t die mid activity.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good price / specifications / quality also mouse and keyboard both are good and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have 2 of these. Easy to connect. Can play different songs in different rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio is crispy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best portable speaker I’ve ever used. Audio is crispy. And I love the Sonos app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and sounds great. Easy to pair with other Sonos speakers!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mark Edmundson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roam2 is a great speaker, listen to it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Roam 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked great in our kitchen and family room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like these. We have our entire home inside and out covered with Sonos

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but pricy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good, however it does not justify the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App usability

    Rated 2 out of 5 stars

    Poor Sonois App response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers sound great on bluetooth, I purchased them for thier ability to operate in tandum off of the Sonos app, it has been a disaster with the app, Sonos is having problems and can't seem to fix them. There are other speaker options out there. I made a mistake.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your honest feedback with us. While we are happy to hear that you’re enjoying the sound quality of the Roam 2 on Bluetooth, we are truly sorry that your experience with the Sonos app has been far from what you expected. It’s especially disappointing when you purchased the speakers specifically to take advantage of the features that allow them to work in tandem, only to have issues with the app disrupt that functionality.

      We understand how frustrating it must be to deal with these challenges, and we apologize that we haven’t been able to resolve them to your satisfaction. Your experience is not what we want for our customers, and we appreciate you letting us know how this has impacted your trust in the brand.

      We’re working diligently on addressing the app issues, and your feedback helps drive those improvements. If you’re open to it, our support team would be happy to help troubleshoot your setup and see if we can enhance your experience with the Roam 2. Reach out at support.sonos.com.

      Thank you again for your feedback, and we sincerely hope we can regain your confidence in Sonos. john.milton

  • Rated 5 out of 5 stars

    Good gift for a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here is my transparent review. It is a gift for a friend and best buy sent a email to review for a chance to win $400 so here I am. I wouldn't know since it isn't for myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Speaker and AMAZING customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and amazing quality. Additionally, the customer service at Best Buy was great when I went in to pick out the perfect speaker for what my needs were and budget was.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small office. Love all my sonos products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Patio Speakers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 and paired them up for our deck. Absolutely love them. Can tell them to turn up and down or what music to play. We leave them outside and dont have to worry about them getting wet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sonos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had amazing luck with sonos. awesome. Love having music in every room.

    I would recommend this to a friend