Customer Ratings & Reviews
- Model:
- ROAM2US1
- SKU:
- 6579961
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers love the impressive sound quality and the highly portable design of this product. Users frequently highlight the excellent battery life, reliable connectivity, and convenient water-resistant features as major benefits. While the overall performance is highly regarded, some customers have noted that the maximum volume could be louder and that the companion app can be difficult to navigate.
This summary was generated by AI based on customer reviews.
Whole House System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and love the ability to network the speakers together to provide whole house system.
I would recommend this to a friendI like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to it on my patio it's great, it's going to be a good summer!
I would recommend this to a friend- Pros mentioned:Sound quality
Buy something else like Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I bought. I had no choice, the one I bought two years. The sound is good. It is not sturdy.
No, I would not recommend this to a friend Volume levels are tricky
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems either the value is too loud or too soft. It’s hard to use the volume buttons to get the sound level you want. Also the sound quality isn’t much better than Apple HomePod.
No, I would not recommend this to a friendPortable power
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does exactly what it’s supposed to do and does it well.
I would recommend this to a friend- Cons mentioned:Volume
Pretentious and poorly executed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker looks pretty and all that. However, the user interface on the app is horrible. And uh, the interface on the speaker itself was beyond frustrating. I could never get it to connect through the app and on top of that, the volume was disappointing. Gimmick. Next.
No, I would not recommend this to a friend Roam does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that I can connect via WiFi and able to link with my other Sonos equipment.
I would recommend this to a friend5 Sonos speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person told me the sonos 5 speaker has 13 speakers in it
I would recommend this to a friendMediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this product because the sound quality isn't even close to that of my other Sonos speakers.
No, I would not recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's better than roam 1st generation, and Bluetooth optional
I would recommend this to a friendsonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it took a while to charge and after i read the directions it was simple enough
I would recommend this to a friendSonos Roam 2 — A Portable Disaster in a Fancy Wrap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long-time Sonos fan with speakers in nearly every room of my house, I had high hopes for the Roam 2. Sadly, this product has proven to be the first time Sonos let me down—hard. Let’s start with the fact that my first Roam 2 flat-out didn’t work. Just dead on arrival. After the hassle of a return and replacement (not exactly the “portable convenience” they advertised), I was hoping round two would redeem itself. Spoiler: it didn’t. This speaker constantly disconnects from Bluetooth for no reason. It turns off randomly, even with a full battery—or at least what the battery says is full. That battery? It drains faster than my will to keep troubleshooting this overpriced paperweight. I'm talking about losing charge while it’s doing nothing. I’ve seen gas station Bluetooth speakers with more stamina. Sonos nailed the home audio experience, but with the Roam 2, they somehow managed to cram the soul of a temperamental toaster into a premium-priced speaker. It’s buggy, unreliable, and honestly just not worth the aggravation.
No, I would not recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate this as average compared to others in the market. The sound quality is subpar, not really all that loud. In the end this item was returned for a refund.
No, I would not recommend this to a friendGreat for a short time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this speaker at first, but it has totally pooped out and doesn't work anymore. I'm so bummed. I've tried everything.
No, I would not recommend this to a friendGreat sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a gift to my son because I love mine!
I would recommend this to a friendQuit Working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a sleek little speaker with some fans out there but I’m not one. It only worked 1 day then just stopped completely. Not happy at all
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry to hear about the trouble with your Roam 2. Here are some steps to troubleshoot the issue:
**1. Power and Charging
Check Battery: Ensure the speaker is fully charged. Try charging it with a different USB-C cable and power source.
Reset the Speaker: Perform a factory reset. Instructions for this are usually available in the user manual or on Sonos’s support page.
**2. Connection Issues
Wi-Fi and Bluetooth: Ensure your Wi-Fi is working properly and that Bluetooth is enabled on your device. Try reconnecting the speaker through the Sonos app.
Sonos App: Make sure the Sonos app is updated to the latest version. Reinstalling the app might also help.
**3. Software Updates
Firmware: Check for any firmware updates in the Sonos app. Updates can sometimes fix connectivity issues.
**4. Support
Contact Sonos Support: If these steps don’t resolve the issue, reach out to Sonos customer support at support.sonos.com for further assistance. Provide details about the problem and the steps you've already taken.
If the problem persists, you might need to explore warranty or replacement options through Sonos or the retailer where you purchased the speaker.
I hope this solves for your concern!
Be Careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a Sonos Roam 2. However, a used Sonos Roam 1 was inside instead. Really difficult getting any support on this.
No, I would not recommend this to a friendSono Roam 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Trying to learn about the battery charging and life span.
I would recommend this to a friendmr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good sound. OK but not SONOS quality. Muffeld
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Your feedback is important to us, and we encourage you to reach out to our support team if you’d like assistance in adjusting the sound settings or troubleshooting to see if we can improve the experience for you. We want to ensure you’re getting the best performance possible from your speaker.
Thank you again for your honesty, and we appreciate you being a part of the Sonos community. If there’s anything more we can do to help, don’t hesitate to let us know at support.sonos.com.
BEWARE!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this speaker since September and it stop holding a charge and working 2 times! I contacted Sonos and they sent me another one and this one failed too. I'm very disappointed. I've purchased other speakers and they worked fine. I hope I can get my $$ back.
No, I would not recommend this to a friend