Customer Ratings & Reviews
- Model:
- SUBG4US1
- SKU:
- 12524205
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Dissapointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues. Terrible customer service. Wasted a day trying to set up with an existing beam and got no where. Wireless or wired, NOTHING worked. Customer service was insufferable. Will be moving on from sonos.
No, I would not recommend this to a friendSubwoofer Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does compliment the surround sound on both movies and music.
I would recommend this to a friendNot compatible with some WiFi routers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great expectation with this product. Unfortunately it’s not compatible with some WiFi routers. After 2 weeks trying to install, I found it out. And guess what? Too late to return. The return window was only 2 weeks.
No, I would not recommend this to a friendDon’t waste your time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first sub I got didn’t work, so I had to get it replaced. Customer service was useless. Took 4.5 hrs on the phone for them to tell me that it was bad and that I needed to have it replaced.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit well worth the money. Easy to install and use.
I would recommend this to a friendGet it, It's worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing mini about this! Doesn't disappoint at all!
I would recommend this to a friendjury way out of building
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unless something was missed in set up, by me or the tech, can't really hear it. I've tried big bass music, going back to calli and the like.
No, I would not recommend this to a friendMini sub
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we bought didn’t work at all we had to bring back and get another one.. Hopefully the one that gets delivered on Tuesday will be better..
No, I would not recommend this to a friendSub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to listen to the sound it puts out because I have not been able to hook it up to my new smart TV, purchased at the same time. My chat session with Geek Squad did not help.
No, I would not recommend this to a friendMini sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2. Neither would connect to the existing Sonos system
No, I would not recommend this to a friendWhy can't sonos get their app to work?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to hook up, returning it. Sonos tech couldn't figure it out either. I thought maybe they would have cured these issue with something new (gen 2) but it's the same problem.
No, I would not recommend this to a friendMeh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Sonos product i think this is the least value. The rest of the speakers are enough.
No, I would not recommend this to a friendNice sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially you wont hear much of a difference, but as soon as it’s removed you feel something missing
I would recommend this to a friendWow is all I can say. 10 out of 10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install of app and use via cell. Sound quality is superb as well as adjustments pairing and fine tuning all speakers and subs attached to system is a smooth process. Overall 10 of 10. Usually my go to is JBL but Sonos won me over in comparison.
I would recommend this to a friendDo NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mini-sub will NOT connect with any other Sonos products. Sonos tech support was unable to correct the problem, The only solution was to return the defective product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Mini-sub not connecting to your other Sonos products. It’s frustrating when a product doesn’t work as expected, especially after you've tried troubleshooting with tech support. Returning the defective product seems like the best course of action in this situation. I hope your next experience with Sonos is much smoother and more satisfying!
Broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received with the top having come off in transit. No damage to packaging. Either a manufacturing issue or just flimsy design. Returned and bought a different sub.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with significant issues with the Sonos Sub Mini and are frustrated with the lack of support. Here's what you might consider doing next:
Troubleshooting & Next Steps
Power Cycle and Reset:
Power Cycle: Unplug the Sub Mini from the power source, wait 30 seconds, and then plug it back in.
Factory Reset: If power cycling doesn't work, try a factory reset:
Unplug the Sub Mini.
While plugging it back in, press and hold the Connect button.
Continue holding the button until the light starts flashing amber and white, then release.
App and Firmware Updates:
Update Sonos App: Ensure your Sonos app is updated to the latest version.
Check Firmware Updates: Sometimes, firmware updates can fix issues. Check for updates via the Sonos app.
Reaching Out for Support:
Contact Support Again: If you haven't already, reach out to Sonos support via support.sonos.com
Escalate the Issue: Ask to escalate your case if initial support is ineffective. Sometimes higher-level support can offer more solutions. It's unfortunate to hear about your difficulties. I hope you find a resolution and that your future audio equipment experiences are more satisfactory.
SONOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up...sound as good as it looks. No more wires. Like the design as well.
I would recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now, we cannot get it to connect properly. We have bought cables and Wi-Fi extenders. We are waiting now for the geek squad to come and try.
No, I would not recommend this to a friendSub Mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to set up, requested me to download additional application, plus cost of application and can only control from my cell phone very inconvinient
No, I would not recommend this to a friend