Customer Ratings & Reviews
- Model:
- SUBG4US1
- SKU:
- 6597165
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Sub 4 Wireless Subwoofer, especially its incredible sound quality and the added bass it provides. Many appreciate the design, ease of use, quick setup via the Sonos app, and effortless wireless connectivity. Some customers feel the price could be better, and a few have noted compatibility issues with older Sonos devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wow is all I can say. 10 out of 10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install of app and use via cell. Sound quality is superb as well as adjustments pairing and fine tuning all speakers and subs attached to system is a smooth process. Overall 10 of 10. Usually my go to is JBL but Sonos won me over in comparison.
I would recommend this to a friend Why can't sonos get their app to work?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to hook up, returning it. Sonos tech couldn't figure it out either. I thought maybe they would have cured these issue with something new (gen 2) but it's the same problem.
No, I would not recommend this to a friendGreat sound. Glitchy sonos tho.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound is awesome. Sonos as a whole is glitchy and sometimes cuts in/out but the sound here is great.
I would recommend this to a friendMeh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Sonos product i think this is the least value. The rest of the speakers are enough.
No, I would not recommend this to a friendNice sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially you wont hear much of a difference, but as soon as it’s removed you feel something missing
I would recommend this to a friendDo NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mini-sub will NOT connect with any other Sonos products. Sonos tech support was unable to correct the problem, The only solution was to return the defective product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Mini-sub not connecting to your other Sonos products. It’s frustrating when a product doesn’t work as expected, especially after you've tried troubleshooting with tech support. Returning the defective product seems like the best course of action in this situation. I hope your next experience with Sonos is much smoother and more satisfying!
clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this system is good and clear. but it is not a booming room filling sound.
I would recommend this to a friendGreat sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a challenge to set up as i was going from an S1 set to an S2 set up.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Nice speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the mini and this speaker is great. It fills my room with bass and it sounds outstanding when paired with a Sonos ARC ultra.
I would recommend this to a friend Broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received with the top having come off in transit. No damage to packaging. Either a manufacturing issue or just flimsy design. Returned and bought a different sub.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with significant issues with the Sonos Sub Mini and are frustrated with the lack of support. Here's what you might consider doing next:
Troubleshooting & Next Steps
Power Cycle and Reset:
Power Cycle: Unplug the Sub Mini from the power source, wait 30 seconds, and then plug it back in.
Factory Reset: If power cycling doesn't work, try a factory reset:
Unplug the Sub Mini.
While plugging it back in, press and hold the Connect button.
Continue holding the button until the light starts flashing amber and white, then release.
App and Firmware Updates:
Update Sonos App: Ensure your Sonos app is updated to the latest version.
Check Firmware Updates: Sometimes, firmware updates can fix issues. Check for updates via the Sonos app.
Reaching Out for Support:
Contact Support Again: If you haven't already, reach out to Sonos support via support.sonos.com
Escalate the Issue: Ask to escalate your case if initial support is ineffective. Sometimes higher-level support can offer more solutions. It's unfortunate to hear about your difficulties. I hope you find a resolution and that your future audio equipment experiences are more satisfactory.
Unable to connect to Arc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely high hopes but was unable to connect it to my Arc. It connected to other other speakers in my system and it worked perfectly fine. Have spent HOURS trying everything under the sun with troubleshooting but the one sound bar I needed to connect with did not work. Will be returning it tomorrow.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We are sorry you have had issues bonding your Sub Mini to your Sonos Arc. If you have not already, please contact our customer support at https://support.sonos.com/ before returning your unit.
- Pros mentioned:Design, Ease of use, Sound quality
SONOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up...sound as good as it looks. No more wires. Like the design as well.
I would recommend this to a friend Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now, we cannot get it to connect properly. We have bought cables and Wi-Fi extenders. We are waiting now for the geek squad to come and try.
No, I would not recommend this to a friendSub Mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to set up, requested me to download additional application, plus cost of application and can only control from my cell phone very inconvinient
No, I would not recommend this to a friend- Pros mentioned:Size, Sound quality
Perfect compromise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for this... My room is a large great room plus kitchen and this nicely 'fills' everything with a great bass complement. It doesn't rattle the windows but I didn't want/need that plus it is a lot more compact and ergonomic in the room than the Sub. I paired it with an ARC sound bar and rear surround speakers driven by a Sonos Amp and it's awesome. The setup was extremely simple and efficient (literally just a couple of minutes).
I would recommend this to a friend No go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adding this minisubwoofer to the Sonos Arc did not change the audio experience. So returned it.
No, I would not recommend this to a friendTerrible Product - Does not Connect To my Beam
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called support - no aswer. Stay away from this company
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear about your frustrating experience with both the setup of your Sub Mini and the difficulty in reaching our support team. This is not the level of service we aim to provide. I understand how important it is to get timely assistance when you're experiencing technical issues. We would love to help resolve this for you. If you’re still having trouble with your Sub Mini, please let us know, and we can guide you through some troubleshooting steps or ensure you get in touch with the right team to assist. Feel free to reach out at support.sonos.com. Thank you for your patience, and I hope we can restore your confidence in us!
Wolfman
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity is really difficult. If you change to a different electric outlet it requires a reset and it is not consistent. It’s a battle
No, I would not recommend this to a friendWorks, but not great?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not add as much bass or richness as expected. Does work and I can tell it is adding some to the soundbar but short of what I expected--especially for the price.
I would recommend this to a friend