Customer Ratings & Reviews
- Model:
- SUBG3US1BLK
- SKU:
- 6411140
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, which is frequently highlighted, along with its super easy setup, slick design, and seamless connectivity. They also value its powerful output and convenient size. However, a few customers have raised concerns regarding its price, compatibility, and weight.
This summary was generated by AI based on customer reviews.
Sonos app failures
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 12 sonoa products, purchased over several years. Most recently the sub woofer and pair of 300s, purchased as part of arc surround. Over the last few months the system has disintegrated. Products disappear from the group and can’t be put back together. So my sub is a large lump behind my couch. These problems are well known and acknowledged but not fixed by sonos. If you are looking at buying a speaker or two, I don’t see a problem with buying sonos. If you are looking for a system, don’t- the “4.9” average review you see here does not reflect the reality a few months down the road
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with some frustrating issues with your Sonos system. Here’s a breakdown of steps you might take to address these problems:
Troubleshooting Your Sonos System
System Reset:
Power Cycle: Unplug all Sonos devices, wait 30 seconds, then plug them back in. This can sometimes help with connectivity issues.
Factory Reset: If the problem persists, you might need to perform a factory reset on each device. Be aware that this will remove all settings and you’ll need to set them up again from scratch.
Network Issues:
Check Wi-Fi: Ensure your Wi-Fi network is stable and that Sonos devices are within range of your router. Interference or a weak signal can cause devices to disconnect.
Network Setup: Consider using a dedicated Wi-Fi network for Sonos devices to reduce interference from other network traffic.
Sonos App:
Update App: Ensure you’re using the latest version of the Sonos app.
Reconfigure System: Use the app to reconfigure your system. If devices disappear, try removing them from the app and adding them back.
Firmware Updates:
Check for Updates: Make sure all Sonos devices have the latest firmware updates installed.
Customer Support:
Reach Out: Contact Sonos support for assistance. Provide them with details of the issue and steps you’ve already taken.
Escalate: If initial support isn’t helpful, ask to escalate the issue to a higher level of support.
I hope these steps help you resolve the issues with your Sonos system.
- Pros mentioned:Sound quality
Good but expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and good sound but a bit too expensive/pricey
I would recommend this to a friend - Pros mentioned:Sound quality
sonos sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a very good investment and sound quality is amazing.
I would recommend this to a friend Best Buy at it again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has lots of weight to it. I haven’t used it yet since basement still in process of being finished but per the reviews it seems great.
I would recommend this to a friendIf you are looking for major bass this isn't it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time trying sonos and I have to say im underwhelmed. I expected much more. I will say the setup process and app is cool. If you have ever owned Bose, then this will be the total opposite of that. Bass is very light. But I guess this is just personal preference. Im sure many people prefer this sound, just not for me. Returned. It is nice looking though.
No, I would not recommend this to a friendNot really worth the money or hype
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subs pretty decent for its size. Not worth money..
No, I would not recommend this to a friendSubwoofer failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it but I couldn’t connect it. I tried and tried and definitely I should return it. I bought the big one on December 23 and the same. But this time the Tecnician told me had the WiFi damage and I couldn’t complete my sound bar.
No, I would not recommend this to a friendSonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sonos soundbar is nice but not as loud as I thought it would be. Maybe I'll upgrade but definitely nice!
I would recommend this to a friendMy cat hates it, but I hate my cat.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cat gets real scared when I listen to my boom boom tunes.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for the review. We'd love to know what you thought of the Sub.
- Pros mentioned:Sound quality
Buzzing sound when on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and powerful sound. But it has a low grade buzzing sound. Had return it.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Very Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont really know because the sounds keeps going off. It sounds good when it is working
No, I would not recommend this to a friend Love Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love Sonos. Period. If you are a fan of music, movies audio books etc. this system is the way to go!
I would recommend this to a friendDisappointed in Sonos and Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Sub will not connect to my Sonos system. Numerous attempts were made with the app and each time I get a message that it can not connect. I have the Total Membership with Best Buy in which I am supposed to get 24/7 support. After being transferred 4 times having to give my information and explanation of the problem each time, I was told that a Geek Squad appointment which I would have to pay for could be set up. No attempt was even made for actual "Tech Support" which I am paying for. I am extremely disappointed in Sonos and even more disappointed in Best Buy for a deceptive paid membership.
No, I would not recommend this to a friendBad delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, however, Best Buy, their call-center and their delivery system is atrocious. I spent many many hours on the phone trying to get my deliveries. What was supposed to be same day or next day delivery ended up being over a week and 14 separate deliveries instead of one large delivery. There is no way to contact the store directly, and call center overseas is worthless. Once I finally spoke to someone of Authority their idea of compensating me was a $50 gift card.
No, I would not recommend this to a friendWorth the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos products are excellent and certainly worth the big price tag. This product is no different.
I would recommend this to a friendPairing problems with app
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mediocre power. pairing was problematic but we got it figured out.
No, I would not recommend this to a friendThis Item Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't purchase the smaller one spend the extra $$$. Purchase when on sale usually 20% off.
I would recommend this to a friendToo finicky, a waste of money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told there’s nothing better than Sonos. But the system is too finicky especially on a Mesh or EXT in home router network. Could not get the Gen3 Sub to connect to the Arc. Our tech spent three hours trying to no avail. Rear speaker kit never worked either. Everything was out of phase with the Arc. If you check the chat rooms and tech blogs, these problems are all too common for a system that costs this much money. Went with top of the line LG Dolby Atmos instead.
No, I would not recommend this to a friendSONOS SUB REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is good, but it does not connect to existing Sonos ARC in smart houses which have Ruckus included in their Wi-Fi network. This is a well-known issue Sonos management has been aware of for years. Yet, Sonos is mum about it and never mentions this issue in the Sub's Manuals and brochures. Because of Sub's incompatibility with Ruckus, I had to return it after weeks of communications with Sonos customer suport. Only Sonos should be blamed for this unfortunate experience. Sonos technical support was unable to offer satisfactory solution.
No, I would not recommend this to a friendAwesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can spend the money this thing is totally worth it to add to your sonos system
I would recommend this to a friend