Customer Ratings & Reviews

I love the product, however, Best Buy, their call-center and their delivery system is atrocious. I spent many many hours on the phone trying to get my deliveries. What was supposed to be same day or next day delivery ended up being over a week and 14 separate deliveries instead of one large delivery. There is no way to contact the store directly, and call center overseas is worthless. Once I finally spoke to someone of Authority their idea of compensating me was a $50 gift card.

Subs pretty decent for its size. Not worth money..

First time trying sonos and I have to say im underwhelmed. I expected much more. I will say the setup process and app is cool. If you have ever owned Bose, then this will be the total opposite of that. Bass is very light. But I guess this is just personal preference. Im sure many people prefer this sound, just not for me. Returned. It is nice looking though.

My cat gets real scared when I listen to my boom boom tunes.

The Sonos Sub will not connect to my Sonos system. Numerous attempts were made with the app and each time I get a message that it can not connect. I have the Total Membership with Best Buy in which I am supposed to get 24/7 support. After being transferred 4 times having to give my information and explanation of the problem each time, I was told that a Geek Squad appointment which I would have to pay for could be set up. No attempt was even made for actual "Tech Support" which I am paying for. I am extremely disappointed in Sonos and even more disappointed in Best Buy for a deceptive paid membership.

The sonos soundbar is nice but not as loud as I thought it would be. Maybe I'll upgrade but definitely nice!

Solid build and powerful sound. But it has a low grade buzzing sound. Had return it.

We Love Sonos. Period. If you are a fan of music, movies audio books etc. this system is the way to go!

Crap. Sonos app is glitchy, never seamless, often says "no products found" even after we setup and used it. Find something else to spend your money on. Ive wasted a lot of money on this brand. Also, requires solid internet access to work, otherwise its useleas.

The product itself is good, but it does not connect to existing Sonos ARC in smart houses which have Ruckus included in their Wi-Fi network. This is a well-known issue Sonos management has been aware of for years. Yet, Sonos is mum about it and never mentions this issue in the Sub's Manuals and brochures. Because of Sub's incompatibility with Ruckus, I had to return it after weeks of communications with Sonos customer suport. Only Sonos should be blamed for this unfortunate experience. Sonos technical support was unable to offer satisfactory solution.

We were told there’s nothing better than Sonos. But the system is too finicky especially on a Mesh or EXT in home router network. Could not get the Gen3 Sub to connect to the Arc. Our tech spent three hours trying to no avail. Rear speaker kit never worked either. Everything was out of phase with the Arc. If you check the chat rooms and tech blogs, these problems are all too common for a system that costs this much money. Went with top of the line LG Dolby Atmos instead.

Sonos products are excellent and certainly worth the big price tag. This product is no different.

Don't purchase the smaller one spend the extra $$$. Purchase when on sale usually 20% off.

mediocre power. pairing was problematic but we got it figured out.

I purchased a Gen 3 Sub, Arc, and 2 ERA 300’s for a home theater and it’s been a massive mistake. It’s nernalmost one year and I have not been able to enjoy the system for more than a week without having to reboot, retune TruePlay, or adding back a speaker that went missing from the app. Sonos used to make good hardware and had always struggled with software. Save your money and time, buy anything else.

If you can spend the money this thing is totally worth it to add to your sonos system

When you try to add a nice bass sound to the system it wants to distort

Be very careful and do your homework before buying into the Sonos platform. It is very sensitive and requires expertise to get it to work seamlessly. Using the WiFi to connect and integrate devices into your system is VERY difficult. Directly connecting devices, like Sound Bars vis HDMI, are fairly easy. I bought the Subwoofer and it didn't connect. It got closer each time I started the process over, but in the end, Sonos recommends you connect via Ethernet if having issues with Wi-Fi via your network. I read all the blogs, support material, and tried to call support but limited hours and a 40 plus minute wait time after trying to get it to work on my own for 5 hours led me to return the Sub. Not worth it for me. For $700+ it shouldn't be that sensitive/difficult to set up. In the end, I believe Sonos requires it's own 2.4GHZ network with no other devices or apps on it.

great pricing on Sonos Sub, in stock, great product knowledge of staff

Totally satisfied.. great .. enjoying every bit.. highly recommended