Customer Ratings & Reviews
- Model:
- SUBG3US1BLK
- SKU:
- 6411140
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the SUB (GEN3)'s sound quality, especially the bass it produces. Users find it easy to use, connect, and set up, and they appreciate its design and size. Some customers mention the color as a positive attribute. However, a few customers express concerns about the product's price.
This summary was generated by AI based on customer reviews.
Great, while it worked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after the (messily) one year warranty expired, this sub decided to stop working. Tried resetting the sub, the entire surround system, and more. Sub will play audio during the first step of setup (so it’s not broken) but that’s it.
No, I would not recommend this to a friendOut of the box damage/defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the product came out of the box with some damages. I was able to get that replaced with another one however to my disappointment that one also came with some issues. little scratches on the sides and some other cosmetic issues and i lost confidence in them being a brand new item.
No, I would not recommend this to a friendHot Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two minutes and stops each tome conmected. 800 for this? Avoid! Was not even impressive when it was working. Don’t believe thw hype.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sub I have owned. I am on my second and taking back today. Sounds great for three weeks and then just stops working. Best Buy told me they have had several returned. Don’t waste your money.
No, I would not recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for small rooms. Bass not enough for living room.
I would recommend this to a friend- Cons mentioned:Compatibility
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused all kinds of problems with the arc cannot get them to work well.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for reviewing Sub. These issues are usually wifi related and many times easily fixed! Please contact us at sonos.com/support and we'd be happy to get you up and running!
Buy somewhere else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy and certainly do not pay for them to install. Buy somewhere else.
No, I would not recommend this to a friendTerrible product. Worse support.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. I am so disappointed with this product. If I could return it, I would. There are much better options out there. Stay away.
No, I would not recommend this to a friendReally Bad Return Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not connect like stated ...To difficult to resolve problems ...long long time to wait for customer support...over 2 hrs
No, I would not recommend this to a friendtry looking at order form before slappin labels on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sent me another arc soundbar instead of the sub . and billed me for the openbox sub price too. returned it to bestbuy and the computer couldn't figure out how to process it. 45 minutes waiting for a refund to my account. went to PC Richards and bought it there
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to write a review. We're sorry you had an issues with the purchasing experience. We would love it if you considered rewriting your review once you've had time to enjoy Sub as the product review is meant to reflect your experience with our products and not with Best Buy in general. Thanks so much for the consideration! We hope you're loving your Sonos Sub!
Almost 3 months and still doesn’t work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Geek squad has set it up three separate times and 24 hours after they leave it disconnects and can’t be discovered.
No, I would not recommend this to a friendI can't give this a negative rating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the most expensive piece of junk on the market. I spent two hours with the sonos rep trying to get this piece of crap to work. After two hours of them not knowing what to do, I packed it up and took it back to the store. Do not buy this. You are throwing away your money.
No, I would not recommend this to a friendBlown Subwoofer within days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer was blown (rattling) within days of purchasing it. We had to return for a new one. We are now skeptical about the overall quality on our Sonos system. The app is not user friendly and Sonos is not compatible with Bluetooth at all. Very disappointed so far.
No, I would not recommend this to a friendSubwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer doesn’t really put out very disappointed
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry to hear you’re disappointed with the Sub Gen 3. If you’re not getting the performance you expected, here are a few things to check:
Placement: Ensure the subwoofer is placed correctly in the room. It’s often best placed along a wall or in a corner to maximize bass output.
Connection: Verify that the subwoofer is properly connected to your Sonos system. Check the Sonos app to ensure it's configured correctly.
Volume Settings: Make sure the subwoofer volume is set appropriately. You can adjust this in the Sonos app under the subwoofer settings.
Room Acoustics: The acoustics of the room can affect how the subwoofer performs. Sometimes, moving the subwoofer slightly or adjusting the placement can improve the sound.
Firmware Update: Check if there are any firmware updates available for your Sonos system that might improve performance.
Calibration: Re-run the Trueplay calibration in the Sonos app to ensure the system is optimized for your room.
If you’ve tried these steps and still find the subwoofer lacking, contacting Sonos support might be necessary to ensure there isn’t a hardware issue. They can provide more detailed troubleshooting and options for a replacement if needed. You can reach support via the website at support.sonos.com
I hope this addresses your concern!
Patient's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to my Sonos Arc geek squad spent 2 hours no success
No, I would not recommend this to a friendNot Excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a open box product purchase I received without the power cord. It was rated as an excellent product but with a scratch and a “MISSING POWER CHORD” how can it be rated any higher?
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Horrible ticking noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial purchase this sub was great. However after a few software updates the sub now makes this horrible ticking noise. Very annoying. It is out of warranty and Sonos seems to be having issues with this sub just Google Sonos Subwoofer Gen 3 ticking noise and a bunch of other folks are having the same issue. Buyer beware!
No, I would not recommend this to a friend Dissapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get the Dam thing delivered. Your service on computers over the internet is terrible. Waited 3 days and 9 hours and never got my computer fixed. The price of the package needs lowered with this kind of service
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. Unfortunately, this review is sent to us here at Sonos and not to Best Buy. If you have experienced an issues with our product the Sonos Sub we would love to hear from you. If not, unfortunately this review for computer repairs isn't seen by anyone at Best Buy.
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even work and kept disconnecting. Awesome cheap Bluetooth receiver in it
No, I would not recommend this to a friendVery poor service on your part.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven’t received this and have been charged. I need my money back.
No, I would not recommend this to a friend