Customer Ratings & Reviews
- Model:
- SUBG3US1BLK
- SKU:
- 6411140
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, which is frequently highlighted, along with its super easy setup, slick design, and seamless connectivity. They also value its powerful output and convenient size. However, a few customers have raised concerns regarding its price, compatibility, and weight.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Horrible ticking noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial purchase this sub was great. However after a few software updates the sub now makes this horrible ticking noise. Very annoying. It is out of warranty and Sonos seems to be having issues with this sub just Google Sonos Subwoofer Gen 3 ticking noise and a bunch of other folks are having the same issue. Buyer beware!
No, I would not recommend this to a friend Patient's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to my Sonos Arc geek squad spent 2 hours no success
No, I would not recommend this to a friendSubwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer doesn’t really put out very disappointed
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry to hear you’re disappointed with the Sub Gen 3. If you’re not getting the performance you expected, here are a few things to check:
Placement: Ensure the subwoofer is placed correctly in the room. It’s often best placed along a wall or in a corner to maximize bass output.
Connection: Verify that the subwoofer is properly connected to your Sonos system. Check the Sonos app to ensure it's configured correctly.
Volume Settings: Make sure the subwoofer volume is set appropriately. You can adjust this in the Sonos app under the subwoofer settings.
Room Acoustics: The acoustics of the room can affect how the subwoofer performs. Sometimes, moving the subwoofer slightly or adjusting the placement can improve the sound.
Firmware Update: Check if there are any firmware updates available for your Sonos system that might improve performance.
Calibration: Re-run the Trueplay calibration in the Sonos app to ensure the system is optimized for your room.
If you’ve tried these steps and still find the subwoofer lacking, contacting Sonos support might be necessary to ensure there isn’t a hardware issue. They can provide more detailed troubleshooting and options for a replacement if needed. You can reach support via the website at support.sonos.com
I hope this addresses your concern!
Jjme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is a pain to sync, worked for a couple of days but not anymore. Waste of money and frustrating when dealing with Best Buy customer service
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Something network settings can cause our products not to communicate properly. We would love to get you up and running. Please head over to Sonos.com/support and reach out to us whichever way you prefer. We're sure you'll love our products once we get them working for you!
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even work and kept disconnecting. Awesome cheap Bluetooth receiver in it
No, I would not recommend this to a friend- Pros mentioned:Setup ease, Sound quality
Great addition to my Sonos Arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added this sub woofer to my existing Arc sound bar. Easy to set up and add with great sound quality and trouble free performance thus far.
I would recommend this to a friend No power cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description stated that the sub included all cables but there was no power cable inside the box. This is unacceptable!
No, I would not recommend this to a friendVery poor service on your part.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven’t received this and have been charged. I need my money back.
No, I would not recommend this to a friendsalter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Benjamin at geek squad will not return my calls multiple calls since May. The set up is not complete and we cannot use the product
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for leaving a review, however we would ask that you reconsider the review when you have the situation with Geek Squad situated as this is intended to be a product review, and not a review of Geek Squad or Best Buy. They will not see this feedback. Thanks again!
wouldnt connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get sub to connect to Arc and SL surrounds. Called Sonos and Geak squad for help but still no connection after trying for 2-3 hrs. Returned it
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with the Sonos arc soundbar. Couldn’t get the soundbar to connect to my LG C1. I ended up returning both. Don’t waste your time.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the SUB. Problems like this can usually be solved quickly by our support team. If you ever decide to try our products again, head on over to sonos.com/support. From there you can reach out whichever way is best for you!
Sub and console
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to cellphone connection set up not easy
No, I would not recommend this to a friendWill try again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t get to use this because it was damaged in the box but once they are back in stock we will thy again
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review. We would love if you would consider rewriting your review when you have had time to enjoy Sub, as the review is meant to reflect your experience with our products, and not the experience with Best Buy or shipping mishaps. Thanks a ton, and we hope you love it!
not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work and just got it. need to return to Best buy
No, I would not recommend this to a friendSONOS SUBWOOFER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It still does not work....what a waste of money !!!!!!!!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item for in-store pickup. Upon my pick up date I found out my order was delayed.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. We're very sorry your order was delayed. We hope when you experience Sub, you'll feel differently and consider changing your review based on our product :)
Absolute garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage Absolute garbage Absolute garbage
No, I would not recommend this to a friendTerrible Software
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but trouble with my Sonos system since I bought it. First it must have a LAN connection to operate at all. That makes no sense, this is a speaker system!! And when it loses its LAN connection, which it does fairly often, it quits working. I have an eero mesh router and 1 gig fiber optic LAN into my house, so that should not be a problem. Second, it is supposed to be a Google speaker. That only works intermittently??? All this tells me that their software is buggy which takes away from being able to listen to a quality sound system.
No, I would not recommend this to a friend- Pros mentioned:Design, Setup ease, Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, well-balanced, sub. No distortion, easy set-up. Looks beautiful. Could not be happier.
I would recommend this to a friend - Pros mentioned:Setup ease, Sound quality
Crystal clear sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been debating on whether to buy the Sonos system or not. I finally decided to take the leap after taetimg the sysyem several times in Best Buy and listening to different types of music. I’m so glad that I made the decision to buy the system because the sound is incredible, it is easy to set up, and it seamlessly integrates with everything. I wish I would’ve purchased it sooner.
I would recommend this to a friend