Customer Ratings & Reviews
- Model:
- SUBM1US1BLK
- SKU:
- 11296718
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the exceptional sound quality, powerful bass, and convenient size of the product. They also appreciate its elegant design, powerful performance, and the effortless setup and connectivity. However, some customers have raised concerns regarding its price, with minor issues also noted concerning compatibility and software.
This summary was generated by AI based on customer reviews.
Not compatible with some WiFi routers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great expectation with this product. Unfortunately it’s not compatible with some WiFi routers. After 2 weeks trying to install, I found it out. And guess what? Too late to return. The return window was only 2 weeks.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit well worth the money. Easy to install and use.
I would recommend this to a friendDissapointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues. Terrible customer service. Wasted a day trying to set up with an existing beam and got no where. Wireless or wired, NOTHING worked. Customer service was insufferable. Will be moving on from sonos.
No, I would not recommend this to a friendGet it, It's worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing mini about this! Doesn't disappoint at all!
I would recommend this to a friendSonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful great compatibility with apple products..
I would recommend this to a friendDon’t waste your time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first sub I got didn’t work, so I had to get it replaced. Customer service was useless. Took 4.5 hrs on the phone for them to tell me that it was bad and that I needed to have it replaced.
No, I would not recommend this to a friendjury way out of building
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unless something was missed in set up, by me or the tech, can't really hear it. I've tried big bass music, going back to calli and the like.
No, I would not recommend this to a friendSub came dirty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When opening the sub mini everything appeared to be in order. However, the sub mini was covered in Brownish stains/oils. Like if a a factory worker had oil all over their hands while handling the sub mini. Even inside the hole where the two woofers are at it is extremely dirty. It appears to wipe off, however, for this price of this thing it should not come this way. I will be returning it and repurchasing another one.
No, I would not recommend this to a friendMini sub
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we bought didn’t work at all we had to bring back and get another one.. Hopefully the one that gets delivered on Tuesday will be better..
No, I would not recommend this to a friendSub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to listen to the sound it puts out because I have not been able to hook it up to my new smart TV, purchased at the same time. My chat session with Geek Squad did not help.
No, I would not recommend this to a friendMeh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Sonos product i think this is the least value. The rest of the speakers are enough.
No, I would not recommend this to a friendWhy can't sonos get their app to work?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to hook up, returning it. Sonos tech couldn't figure it out either. I thought maybe they would have cured these issue with something new (gen 2) but it's the same problem.
No, I would not recommend this to a friendNice sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially you wont hear much of a difference, but as soon as it’s removed you feel something missing
I would recommend this to a friendUnhappy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get the subwoofer to connect to the Sonos ultra surround sound bar I have so I have to return it
No, I would not recommend this to a friendMini sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2. Neither would connect to the existing Sonos system
No, I would not recommend this to a friendDo NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mini-sub will NOT connect with any other Sonos products. Sonos tech support was unable to correct the problem, The only solution was to return the defective product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Mini-sub not connecting to your other Sonos products. It’s frustrating when a product doesn’t work as expected, especially after you've tried troubleshooting with tech support. Returning the defective product seems like the best course of action in this situation. I hope your next experience with Sonos is much smoother and more satisfying!
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a challenge to set up as i was going from an S1 set to an S2 set up.
I would recommend this to a friendUnable to connect to Arc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely high hopes but was unable to connect it to my Arc. It connected to other other speakers in my system and it worked perfectly fine. Have spent HOURS trying everything under the sun with troubleshooting but the one sound bar I needed to connect with did not work. Will be returning it tomorrow.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We are sorry you have had issues bonding your Sub Mini to your Sonos Arc. If you have not already, please contact our customer support at https://support.sonos.com/ before returning your unit.
Broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received with the top having come off in transit. No damage to packaging. Either a manufacturing issue or just flimsy design. Returned and bought a different sub.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with significant issues with the Sonos Sub Mini and are frustrated with the lack of support. Here's what you might consider doing next:
Troubleshooting & Next Steps
Power Cycle and Reset:
Power Cycle: Unplug the Sub Mini from the power source, wait 30 seconds, and then plug it back in.
Factory Reset: If power cycling doesn't work, try a factory reset:
Unplug the Sub Mini.
While plugging it back in, press and hold the Connect button.
Continue holding the button until the light starts flashing amber and white, then release.
App and Firmware Updates:
Update Sonos App: Ensure your Sonos app is updated to the latest version.
Check Firmware Updates: Sometimes, firmware updates can fix issues. Check for updates via the Sonos app.
Reaching Out for Support:
Contact Support Again: If you haven't already, reach out to Sonos support via support.sonos.com
Escalate the Issue: Ask to escalate your case if initial support is ineffective. Sometimes higher-level support can offer more solutions. It's unfortunate to hear about your difficulties. I hope you find a resolution and that your future audio equipment experiences are more satisfactory.