Customer Ratings & Reviews
- Model:
- SUBM1US1
- SKU:
- 11296301
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the exceptional sound quality, powerful bass, and convenient size of the product. They also appreciate its elegant design, powerful performance, and the effortless setup and connectivity. However, some customers have raised concerns regarding its price, with minor issues also noted concerning compatibility and software.
This summary was generated by AI based on customer reviews.
Didn’t know I needed this until I bought it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re considering this, just do it! This is one of the best money ever spent.
I would recommend this to a friend- Cons mentioned:Software
Sonos Fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my sub-mini CHristmas 2023 during Black Friday. The unit has not worked since a mandatory Software in June. Best Buy would do nothing about it since it was past their 30 day return period. I have more than 12 hours on the phone with Sonos and they are unable to resolve the matter but will not take it back. I start over every time I call Sonos with their Tier 1 support. Once Tier 1 decides they can't resolve the problem they send to Tier 2 and say I will get a call back. This is their way of getting me off the phone. BOttom line is I got about 5 months of use out of the sub-mini and am sttuck with a brick. BB and Sonos have blown me off. Save yourself the headache and consider the Bose systems.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer is amazing! Wonderful bass sound and overall sound quality! I would totally buy this again!
I would recommend this to a friend Sub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power plug did not come with the sub. I would like to get that shipped
I would recommend this to a friendPopping Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos worked well with our other entertainment devices. However, when we put the bass up even the slightest amount, the sub would make a popping sound.
No, I would not recommend this to a friend- Pros mentioned:Size
Very good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the size,super recommended.Great sonos product.
I would recommend this to a friend Better than no sub but not good enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.based on the reviews i had higher expectations of this sub. It gives some base, sure, but not at all the richness, quality or depth i was expecting. Not sure how the reviews are this high. The rumble doesnt quite rumble but i should have known a 6 inch sub wont deliver.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback regarding the Sub Mini. We are sorry to hear that it didn't meet your expectations for sound richness and depth. It’s understandable to have higher hopes based on reviews, and we appreciate your honesty.
The Sub Mini is designed to enhance bass for various listening environments, but it may not deliver the same depth as larger subs, particularly in larger spaces. To improve your experience, you might consider adjusting the EQ settings through the Sonos app, which allows you to enhance bass levels and tailor the sound to your preferences.
If you’re still not satisfied, please know that your feedback is valuable, and we encourage you to reach out to our support team for further assistance or to discuss your options. Thank you for being a part of the Sonos community. Feel free to reach out at support.sonos.com
Don’t roll out productif there are issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Contacted Sonos and they said they knew there was issues and they were working on it . No solution in a week , took back mini sub. Why roll out a product when you have not worked out all the issues? Never again!!
No, I would not recommend this to a friendDoes not suppost apple airplay 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs say it supports apple airplay 2. They do not. They support connecing to othwr sonos speakers that connect to airplay. This is like saying my tv supports airplay because I can plug an Apple TV into it.
No, I would not recommend this to a friendDoesn’t Work !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to connect to my network . Terrible customer service from both Sonos and Best Buy !
No, I would not recommend this to a friend