Customer Ratings & Reviews
- Model:
- SUBM1US1
- SKU:
- 12501945
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the exceptional sound quality, powerful bass, and convenient size of the product. They also appreciate its elegant design, powerful performance, and the effortless setup and connectivity. However, some customers have raised concerns regarding its price, with minor issues also noted concerning compatibility and software.
This summary was generated by AI based on customer reviews.
Incorrect open box description
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub was adverised as almost new. It didn’t come with a power cord and was badly scufffed. Returned the item.
No, I would not recommend this to a friendNA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly I really I don't know why I get this. its connected to my sound bar but I really don't feel nothing
No, I would not recommend this to a friendSonos sub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sufficient to add bass to our family room. I'm stuck with it. I needed more powerful!
No, I would not recommend this to a friendseasoned Sonos user cannot add sub mini
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own seven other Sonos speakers and this is the only product I've had difficulty pairing and after several hours I've given up. Sub can be at times paired intially but quits halfway through the pairing process via WiFi. The sub mini simply won't begin pairing when using wired Ethernet and says "Sonos speaker cannot be found, please ensure the speaker is plugged in" and it says this with a giant picture of the sub mini on the screen asking you to pair it. I've tried turning off all wifi devices - nothing. Swapped Ethernet cables, switches - nothing. Factory reset of the sub 10 times - doesn't help. Sometimes it will randomly connect via WiFi and disappear once I try to add it to my beam gen 2 or arc. Other times it will pair with the beam, show "beam +?" And display sub controls but the sub doesn't actually produce base. Several times all goes well and when I attempt to add it to a sound bar two sub minis will appear on the screen and it will sit on that screen for 5 min and then time out. Another odd feature is it will at times pair with the app and allow me to add it to a single Sonos one and work normally but when I try to add it to any other speaker the connect is lost. I've never had a single issue with my sub gen 3 or any other Sonos speaker. I tried pairing the sub gen 3 to these sound bars and have zero issues. Avoid this until Sonos fixes the firmware.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We are sorry you are encountering issues bonding your Sub Mini. We highly recommend reaching out to our customer support team to help identify the issue. You can do so by visiting https://support.sonos.com/ . From reading your review, we would caution connecting your Sub Mini via ethernet if your home theater coordinator you are bonding it to is not ethernet connected as well. The Sub Mini should be able to wirelessly connect to the Sonos Soundbar in that room without the need of ethernet connecting. Everyones network and product configurations are unique and contacting Sonos support should help solve the issue for your system.
- Pros mentioned:Sound quality
Great sound. Glitchy sonos tho.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound is awesome. Sonos as a whole is glitchy and sometimes cuts in/out but the sound here is great.
I would recommend this to a friend never never
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst system to work with a Sony compatible wireless system Sonos blames my router and then Sony get's blamed
No, I would not recommend this to a friendSONOS SUB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non adjustable , Bass is weak . For the dollar value the equipment isnt worth it.
No, I would not recommend this to a friendehhh, just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the audio quality. The Sub from previous years seems like a better bang for your buck
No, I would not recommend this to a friendDon’t Buy This! Dies in < 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this subwoofer along with the Beam and 2 SL Ones for my living room in April 2023. Without having any power surges or any justifiable cause, the subwoofer is now unresponsive March 2025. The warranty is 1 year long. Tech Support says they can offer 30% off of a replacement and submit a case to see if I can get a replacement. Unless you enjoy a $400 subwoofer randomly becoming a paperweight less than a year out of warranty, I would STRONGLY suggest to buy aomething else.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this system is good and clear. but it is not a booming room filling sound.
I would recommend this to a friend Need a iPhone to use this system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote included and must use a app that you only can use on a iphone.
No, I would not recommend this to a friendNot enough bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not enough punch for the buck Slick design but was expecting a little more from this sub
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has consistently made changes to their ecosystem that are not in the best interest of the user. Their latest app update is a prime example of this. It is an incomplete app that has broken many major features of their products. For example, you can no longer change the WiFi settings of their WiFi speakers. You can no longer adjust the alarms. The old alarms still occur, you just cannot change them anymore. See the forums for the entire list but you get the picture. I regret spending this much money with them. Denon would be a better choice in retrospect.
No, I would not recommend this to a friend- Cons mentioned:Software
Horrible software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sub is fine, but the software is horrible. I have to factory reset my sub weekly. If sonos doesnt fix this soon I am going to return it
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience, and we sincerely apologize for the inconvenience you're facing with the Sonos Sub Mini. We understand how frustrating it must be to have to perform a factory reset frequently. This is certainly not the experience we want for our customers.
To help address the issue, we recommend the following troubleshooting steps:
Check for software updates: Ensure that both your Sonos Sub Mini and the app are up-to-date. Outdated software can sometimes lead to connectivity issues.
Wi-Fi network: Verify that your Wi-Fi network is stable and has sufficient signal strength in the area where the Sub Mini is located. Weak Wi-Fi can sometimes cause connection issues.
Reset process: If you continue to experience problems, try performing a more thorough reset by following the instructions in the Sonos support guide: Sonos Sub Mini Reset Instructions.
If these steps don’t resolve the issue, we recommend reaching out to our customer support team directly at support.sonos.com for more personalized assistance.
We truly appreciate your feedback and hope to resolve this issue as soon as possible. Thank you for your patience, and we hope you give us the opportunity to make this right.
- Pros mentioned:Sound quality
Mini sub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass!! Great addition to my two sonos move speakers.
I would recommend this to a friend King
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales pitch said better than or equal to Bose. Nope.
No, I would not recommend this to a friendBricked Equipment and Horrid Customer Service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.
No, I would not recommend this to a friendSoon to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like so is products. This is my eighth one. However, I have not connected this one yet.
I would recommend this to a friendConnection Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 Days and will not connect now. Called Sonos Tech support and they tried to help, but were saying it had to do with the WIFI. Might have to return. Read reviews elsewhere before purchasing.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginal improvement in sound quality paired with Beam soundbar. I'm now thinking my money would have been better spent upgrading to the Arc.
No, I would not recommend this to a friend