Customer Ratings & Reviews
- Model:
- SUBM1US1
- SKU:
- 12501945
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the product's excellent sound quality, impressive bass, and convenient size. They also frequently praise its ease of use, appealing design, simple setup, reliable connectivity, and powerful performance. On the other hand, some customers have expressed concerns regarding its price, with a few also mentioning minor issues with the software and wishing for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Do NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mini-sub will NOT connect with any other Sonos products. Sonos tech support was unable to correct the problem, The only solution was to return the defective product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about your experience with the Mini-sub not connecting to your other Sonos products. It’s frustrating when a product doesn’t work as expected, especially after you've tried troubleshooting with tech support. Returning the defective product seems like the best course of action in this situation. I hope your next experience with Sonos is much smoother and more satisfying!
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a challenge to set up as i was going from an S1 set to an S2 set up.
I would recommend this to a friendUnable to connect to Arc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely high hopes but was unable to connect it to my Arc. It connected to other other speakers in my system and it worked perfectly fine. Have spent HOURS trying everything under the sun with troubleshooting but the one sound bar I needed to connect with did not work. Will be returning it tomorrow.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We are sorry you have had issues bonding your Sub Mini to your Sonos Arc. If you have not already, please contact our customer support at https://support.sonos.com/ before returning your unit.
Broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received with the top having come off in transit. No damage to packaging. Either a manufacturing issue or just flimsy design. Returned and bought a different sub.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with significant issues with the Sonos Sub Mini and are frustrated with the lack of support. Here's what you might consider doing next:
Troubleshooting & Next Steps
Power Cycle and Reset:
Power Cycle: Unplug the Sub Mini from the power source, wait 30 seconds, and then plug it back in.
Factory Reset: If power cycling doesn't work, try a factory reset:
Unplug the Sub Mini.
While plugging it back in, press and hold the Connect button.
Continue holding the button until the light starts flashing amber and white, then release.
App and Firmware Updates:
Update Sonos App: Ensure your Sonos app is updated to the latest version.
Check Firmware Updates: Sometimes, firmware updates can fix issues. Check for updates via the Sonos app.
Reaching Out for Support:
Contact Support Again: If you haven't already, reach out to Sonos support via support.sonos.com
Escalate the Issue: Ask to escalate your case if initial support is ineffective. Sometimes higher-level support can offer more solutions. It's unfortunate to hear about your difficulties. I hope you find a resolution and that your future audio equipment experiences are more satisfactory.
- Pros mentioned:Sound quality
Wow is all I can say. 10 out of 10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install of app and use via cell. Sound quality is superb as well as adjustments pairing and fine tuning all speakers and subs attached to system is a smooth process. Overall 10 of 10. Usually my go to is JBL but Sonos won me over in comparison.
I would recommend this to a friend Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now, we cannot get it to connect properly. We have bought cables and Wi-Fi extenders. We are waiting now for the geek squad to come and try.
No, I would not recommend this to a friendSub Mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to set up, requested me to download additional application, plus cost of application and can only control from my cell phone very inconvinient
No, I would not recommend this to a friend- Pros mentioned:Design, Ease of use, Sound quality
SONOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up...sound as good as it looks. No more wires. Like the design as well.
I would recommend this to a friend - Pros mentioned:Size, Sound quality
Perfect compromise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for this... My room is a large great room plus kitchen and this nicely 'fills' everything with a great bass complement. It doesn't rattle the windows but I didn't want/need that plus it is a lot more compact and ergonomic in the room than the Sub. I paired it with an ARC sound bar and rear surround speakers driven by a Sonos Amp and it's awesome. The setup was extremely simple and efficient (literally just a couple of minutes).
I would recommend this to a friend Nice app, poor volume for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this with my Beam for a bedroom and it sounded alright but not worth the money.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Corey,
I'm sorry to hear that you weren't fully satisfied with the sound quality of your Sonos Sub in combination with your Beam in your bedroom. We strive to deliver exceptional audio experiences with our products, and I apologize if your experience fell short of expectations.
Your feedback is valuable to us, and we take it seriously as we continuously work to improve our products and enhance customer satisfaction. If there are specific aspects of the sound quality that you found lacking or areas where you believe we can make improvements, please don't hesitate to let us know.
Additionally, our customer support team is available to assist you further with troubleshooting or exploring alternative solutions that may better meet your audio needs. Whether it's adjusting settings, exploring placement options, or considering other products in our lineup, we're here to help ensure you get the most out of your Sonos system.
Thank you for choosing Sonos, and please don't hesitate to reach out if you have any further questions or concerns. Your satisfaction is important to us, and we're committed to addressing any issues you may have had.
No go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adding this minisubwoofer to the Sonos Arc did not change the audio experience. So returned it.
No, I would not recommend this to a friendWolfman
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity is really difficult. If you change to a different electric outlet it requires a reset and it is not consistent. It’s a battle
No, I would not recommend this to a friendWorks, but not great?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not add as much bass or richness as expected. Does work and I can tell it is adding some to the soundbar but short of what I expected--especially for the price.
I would recommend this to a friend- Pros mentioned:Sound quality
Go for the larger one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why get this one for a little bit more you get the larger 1. The larger 1 has better sound and this 1 is more of a thumb.
No, I would not recommend this to a friend Terrible Product - Does not Connect To my Beam
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called support - no aswer. Stay away from this company
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear about your frustrating experience with both the setup of your Sub Mini and the difficulty in reaching our support team. This is not the level of service we aim to provide. I understand how important it is to get timely assistance when you're experiencing technical issues. We would love to help resolve this for you. If you’re still having trouble with your Sub Mini, please let us know, and we can guide you through some troubleshooting steps or ensure you get in touch with the right team to assist. Feel free to reach out at support.sonos.com. Thank you for your patience, and I hope we can restore your confidence in us!
Don’t buy this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy right out of the gate. Would not recommend. I gave the Dona’s arc and wanted a bass don’t buy.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it to work i experienced with android phone for hours then returned and i went with jbl 710
No, I would not recommend this to a friendUnder powered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited when I purchased it but was very dissappointed once I set it up. I returned it and got the larger sub
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos products but this product did not deliver. I ended up returning it and getting the standard sub.
No, I would not recommend this to a friend