Customer Ratings & Reviews
- Model:
- SUBM1US1
- SKU:
- 12501945
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the product's excellent sound quality, impressive bass, and convenient size. They also frequently praise its ease of use, appealing design, simple setup, reliable connectivity, and powerful performance. On the other hand, some customers have expressed concerns regarding its price, with a few also mentioning minor issues with the software and wishing for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Dont bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect through the Sonos app. I have tried wired and wireless. This is too expensive of a product to spend hours waisting my time off trying to connect. Do better or charge less!!!!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We sincerely apologize for the frustration you’ve experienced with connecting your Sonos Sub Gen 4. We understand how disappointing it can be when technology doesn’t work as expected, especially after investing in a premium product.
To help resolve the issue, we recommend a few troubleshooting steps:
Ensure your Sonos system is up to date: Sometimes, updating the Sonos app or firmware on the speaker can resolve connectivity issues.
Check your network connection: If you’re using Wi-Fi, make sure your network signal is strong. For wired connections, double-check the Ethernet cable and router settings.
Rebooting devices: Try restarting your Sonos Sub, router, and any other connected devices to refresh the network connection.
If the issue persists, please reach out to Sonos Support directly at support.sonos.com for more in-depth troubleshooting, or let us know if you need further assistance. We truly appreciate your patience and hope to get this resolved for you as quickly as possible. Thank you for your feedback!
Don’t roll out productif there are issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Contacted Sonos and they said they knew there was issues and they were working on it . No solution in a week , took back mini sub. Why roll out a product when you have not worked out all the issues? Never again!!
No, I would not recommend this to a friendDoes not suppost apple airplay 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs say it supports apple airplay 2. They do not. They support connecing to othwr sonos speakers that connect to airplay. This is like saying my tv supports airplay because I can plug an Apple TV into it.
No, I would not recommend this to a friendDoesn’t Work !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to connect to my network . Terrible customer service from both Sonos and Best Buy !
No, I would not recommend this to a friend