Customer Ratings & Reviews
- Model:
- HTNT5
- SKU:
- 4890100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 2.1-Channel Hi-Res Soundbar System for its exceptional sound quality, easy setup, and reasonable price. Many users are impressed with the overall audio performance and find the system simple to install and use. However, some customers have concerns about the bass output, connectivity issues, limited volume, and the peculiarities of the remote control.
This summary was generated by AI based on customer reviews.
Needs more volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product in the zone. Wolfer has a great toe. Product could use a little more. Very attractive package. Blood
I would recommend this to a friendMediocre sound and low volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system expecting very nice sound quality for the price but was disappointed. I had a 2.1 laptop speaker setup before and it sounded wayyyy better. I tried to troubleshoot the sound quality because i read so many great reviews but was unable to get the sound to my liking and I'm not picky or an audiophile but i am pretty tech savvy. Even with the base turned all the way up and the volume at half way it was the right loudness i usually watch movies. I also bought the wireless rear speakers and those sounded amazing. But for the sound bar and sub, it was very unimpressive. Not sure why.
No, I would not recommend this to a friendIdk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box. No remote, no Manuel thought no problem. Can't connect to TV. Demo sounds great though.
I would recommend this to a friendGood sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not all features are available when using Bluetooth surround speakers. Other than that, great product
No, I would not recommend this to a friendGood sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar, better than most others, i have heard. The only negative would be that it is over priced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xic1, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this product after all the reviews. Was disappointed with it. Subwoofer was way to low.
No, I would not recommend this to a friendHaving problems with controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound comes and goes not syncing to Sony TV poor customer service from technical assistance
No, I would not recommend this to a friendOverpriced 2.1 soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an overpriced 2.1 soundbar. I expected much higher quality for the cost. Needless to say I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrickws, thank you for sharing your experience with your Sony HT-NT5 sound bar. It is unfortunate to hear the sound bar did not meet and exceed all of your expectations. Although every sound preference is different, we are glad you offered your valuable feedback. If we can offer any assistance or support please reach out to us at 800-222-7669 or [email protected]. Regards, ^Ron
Not my cup of tea.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this soundbar but ultimately had to take it back. I thought it was an obvious choice to pair with my Sony Bravia amd had issues from the first day. The manager actually said it was due to me using the ARC to connect the bar and I should use an optical as it has less issues. Sound was good on music and only so so for movies.
No, I would not recommend this to a friendNot enough sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We weren’t too happy with the sound capability of this product. Went back and purchased the Sonos.
No, I would not recommend this to a friendSubwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar works just fine but the sub woofer is a bit on the low side & the volume only goes up to 12
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not what I expected. Need additional speakers because sound is flat. Sounds better loud.
No, I would not recommend this to a friendSound bar does not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is very complex and hard to understand, since installation the geek squad has worked on it 2 times but never explain what they are doing. So while the system work when they leave when I change from DVD to television it does not work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LittleRed.
Here at SONY we would like to ensure you enjoy your experience with your new HT-NT5 sound bar. In an effort to help understand and remedy your situation, we would like to recommend discussing both HDMI (ARC) and Digital Optical connection options to help simplify your listening experience. Feel free to reach out to your local retailer for clarification, contact us at socialsupport@am.sony.com, or call 800-222-766, or refer to the following link for wiring options https://us.en.kb.sony.com/app/answers/detail/a_id/34162. Thank you for your feedback. Oscar
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want great theatre sound you’d better get something else. The sound is not good at all.
No, I would not recommend this to a friendA soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice soundbar, but I found that an inexpensive receiver and speakers noticeably outperformed it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prex, we are glad to hear you enjoyed the sound quality of your HT-NT5 sound bar. It is understandable, however unfortunate to see it did not work out as your home audio preference in the end. If we can assist you further in any way please don’t hesitate to reach out to 800-222-7669 or [email protected]. Regards, ^Ron
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had problems with the soundbar since day one. It frequently turns itself off and sometimes there is no sound even when it is turned on. When we are watching a movie we cannot hear the dialogue even with the volume turned up to 100.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 20percent,
It is unfortunate to hear that you have been having some issues with your HT-NT5 sound bar. Although this may not be a common occurrence, we would like to recommend installing the latest firmware update for the sound bar. You can access this update by connecting your HT-NT5 to your Home Internet Network through the Setup menu. After updating to the latest firmware, please reset the sound bar. With the HT-NT5 powered on, please hold down “VOL -“ and “POWER” buttons on the front of the sound bar for 5 seconds. You will see “RESET” on the front display.
If we can provide any more information or assistance, please feel free to contact us at socialsupport@am.sony.com or call 800-222-7669. ~Edward
Sounded good, but I wanted bigger sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I traded up to the NT-5 Sound was ok on the smaller one but I wanted the bigger sound the NT-5 gave.
I would recommend this to a friendGarbage for the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews about not enough sound are so true. By no means am I any kind of "tech" person so I thought I was doing well getting this system on sale. NO my previous $99 sound was louder. I'm outside the return window so hopefully I can at least to do an exchange. If you're willing to spend $300+ don't buy this sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dan0, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. If you still need further assistance regarding this unit, please reach us at [email protected]. Please also include your contact and product information. We will do our best to help. Thanks! ^Ron
Pairing issues, and subwoofer is subpar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I had issues with the sound not coming out of the sound bar when I turned the TV on. It took a long time to pair the soundbar with the TV even though I followed the directions. Also, the subwoofer just started rattling, recently. I've only had this system for 4 months and the subwoofer sounds shot when it goes up any higher than 12.
No, I would not recommend this to a friendNice design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it would be nice but I get so frustrated trying to keep it synced with my TV and satellite.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello dchavez7! We are glad you are enjoying the HT-NT5’s sleek design. To keep the sound bar synced with your TV, please try one of the following recommendations:
- Plug your components into the HT-NT5, then connect to your TV’s HDMI (ARC) from the HT-NT5’s HDMI OUT (ARC)
- Plug your components into your TV, then connect the TV’s HDMI (ARC) to the HT-NT5’s HDMI OUT (ARC)
You may also refer to the following link for assistance: https://us.en.kb.sony.com/app/answers/detail/a_id/34162
If we can help you in any other way, please don’t hesitate to contact us at socialsupport@am.sony.com, or call 800-222-7669. Regards, ^Ron