Purchased this last year from bestbuy as part of our home entertainment system, but what was once a beautiful sound bar is now basically a glorified paperweight.
We had it connected via HDMI into its ARC port, which we used to facilitate the wireless surround sound when connected to 2x SRS-ZR7 originally. This was all hooked up to a Sony XBR65X930D and worked for a long while, probably close to a year or so. Then we ended up swapping the sony TV after dead pixels came about, and managed to do a warranty exchange for an LG OLED65B6P as its replacement.
This is when things started to go down hill. And for LG OLED owners out there, on the forums this seems to be a trending issue with this particular sound bar and LGs TVs when relying on HDMI ARC connectivity.
Typically the sound bar, side speakers, sony wireless sound connectivity, and TV would power on with a single press of a power button thanks to the HDMI ARC facility. This was ideal, and the sound quality was the best I had ever heard in a three piece home entertainment setup. This stopped being the case maybe six months into owning the LG TV in conjunction with the sound bar, and then the sound bar stopped working altogether. First it started with long startup time. Then came input lag and unresponsiveness from both the unit and the menu screen (factory resetting it did not resolve it or even hard resetting it via buttons). Updating the firmware didn't solve anything either. I finally sent it in for a warranty repair, and received it after 2 weeks of shipping it out (this was all in Feb-March of this year). Sony explained the base-board (or motherboard) was defective, so they replaced it and when we got it back all seemed right with the world again, for maybe another five months.
Fast forward into the end of August, and our sound bar now takes upwards of 5minutes to power up again.
But it powers up at least right? Well, it would help if it worked afterwards but instead we're greeted with disturbingly long input lag, again.
Following the input lag, we are unable to switch the function of the soundbar from the TV input setting, so no more bluetooth, and no more HDMI inputs for additional devices, again. Then the wireless sound refuses to startup, and eventually trying to access the menu becomes impossible, once more.
This all would not be so bad if at the very least sound would still play after attaching the optical cable and just using that alone with the TV. But no.
Sony designed this monstrosity to only function for a short period of time, after which, they expect you to either cough up money for repairs (since it is beyond the warranty period now) or purchase a new unit. I have a vizio sound bar i purchased for less than $300 that is still working like a charm, but a $700 behemoth from someone like Sony failed TWICE in two years. That is unacceptable. I did not buy a lease on a sound bar, I purchased a fully furnished product, or so I thought.
Just for the record, we also do not have any children or pets in the house, and the sound bar is left untouched unless movies are being watched in the room it is located in which is perhaps three to four times a week. This is all to say that there was no way external damage could have happened, ever, and should not have had any reason to stop working even after going through an intensive repair within its first year of ownership.
I would like to end this rant/review by saying if you are willing to spend this much money on a sound bar or home entertainment system, and what drew you to this unit was its wireless surround sound capabilities, then stay a continent away from Sony, and all the ilk they produce. Stick to sonos if you need wireless, or go traditional with bose, vizio, or even samsung for your sound needs.
Sony used to be a staple brand in my household and I am so sad to say we will never be doing any business with them again even if I was to receive their products as gifts at this point. We have two useless & expensive, but exceptionally high audio fidelity ZR7 speakers that we cannot use with this defective sound bar (aside from standalone bluetooth), and even had to replace a 4K Sony TV which otherwise had incredible picture for its class of TV because it formed visibly noticeable dead pixels. Not to mention the need for two repairs on a $700 device in such a short amount of time.
What happened Sony?