Customer Ratings & Reviews
- Model:
- HTNT5
- SKU:
- 4890100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 2.1-Channel Hi-Res Soundbar System for its exceptional sound quality, easy setup, and reasonable price. Many users are impressed with the overall audio performance and find the system simple to install and use. However, some customers have concerns about the bass output, connectivity issues, limited volume, and the peculiarities of the remote control.
This summary was generated by AI based on customer reviews.
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale with a Sony 4K tv, it's good quality, not sure if it is worth the normal price.
I would recommend this to a friend- Cons mentioned:Connectivity
Won't connect with my Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar worked for about one month and then it stopped connecting the Sony TV that I bought at the same time. Geek Squad came out and they could not fix it. I contacted Sony and they are no help at all. A lot of money wasted on my part. Very disappointing and frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dragon, we are glad to hear you chose Sony for your audio and video brand preference, however we are disappointed to hear about your experience with your HT-NT5 unit. This should not be a common experience, so we would like to make a recommendation in an effort to eliminate this issue. To start, please reset your TV by holding down the “Power” button for 5 seconds. Next, please reset your sound bar by holding down “Vol –“ and “Power” buttons on the front of the sound bar for 5 seconds. Next, please try the following wiring options to connect the HT-NT5 to your Sony TV. https://us.en.kb.sony.com/app/answers/detail/a_id/34162. Please do not hesitate to contact us at 800-222-7669 or socialsupport@am.sony.com for further assistance. Regards, Oscar
- Cons mentioned:Volume
Underwhelming performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had spent more time trying to play with the settings or trying to tune the system during the return window. The sound is pretty flat and 2 dimensional. It doesn't have great channel separation. The volume is not great, expected quite a bit more for the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi drtoo, thank you for taking the time in writing us an honest feedback. However, it is to our regret that the soundbar has failed to meet your expectations. We'll make sure to have the team go through your feedback for further improvements. Your input is greatly appreciated. Best regards, -Mark
Sound not as rich and dynamic as hoped for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost there was an expectation that the sound bar would have a better sound quality
No, I would not recommend this to a friendTook them back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not there at all, while a notch above the speakers on the TV, it just wasn't good enough. Ended up taking them back & purchasing the Bose Sound Touch 300. The Bose are more expensive, but the quality can't be beat. Since we paid a premium price for the Sony 4K UHD TV, we felt we couldn't skimp on the sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello turtlelvr,
We are sorry that your experience wasn’t as loud as expected.This may have been a setting or connection issue. Hopefully, when you heard this sound bar in a store, you experienced the full capability of this sound bar. In the future, if you have a difficulty such as this, please contact our support center so that we can help you troubleshoot the issue: https://esupport.sony.com/US/p/support-contacts.pl?mdl=HTNT5.
We should be able to resolve this issue to ensure that you get a great experience from our great soundbars.
-Vincent
Benj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was to big to go with TV. ended taking it back and went with Samsung 550 and love it
I would recommend this to a friendWasn't what I was looking for in sound quailty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great sound bar if you don't want to fill like you are in the movie.
I would recommend this to a friendAverage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Sony but sorry guys it's an average product with an average sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Worst Product EVER!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This broke 3 times in less than 8 months and each time I had to ship it to the repair store per Sony I had to pay to package it ($22 each time). This was the only product I did not but Geek Squad and I regretted it. Sony was an absolute nightmare. In the end Sony didn't even have the decency to send me a new one. They refunded me the purchase price less tax. I can believe I ended up in the hole after all was said and done!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bazooks, We regret to hear that this unit failed to meet your expectations. We will forward this information to the right department. We will make sure for the necessary improvement in the future. You can check the specification from this link for more details: https://docs.sony.com/release//specs/HTNT5_mksp.pdf
Regards, -Jay
Not good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not as good as I expected. The sound is not that great
No, I would not recommend this to a friendGreat sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback is subwoofer does not stay on for very long if soundbar is idle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loveliteleo, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Buyer Beware!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this sound bar with A Sony @ 75` TV The sensor is in the middle of the TV and you have to stand to adjust volume or change the channel!! They work against each other. If you hang it on the wall your fine! I returned this to Best Buy with no problem and got a smaller one. The TV is Super!!
No, I would not recommend this to a friend- Pros mentioned:Price
problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have kept having problems will return. great price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RCMOBILE1!
Thank you for providing this feedback. We’d love to speak with you about the concerns that you experiencing with your HT-NT5 sound bar.
Please don’t hesitate to contact us at socialsupport@am.sony.com, or call 800-222-7669. Regards, ^Ron
Sound system words great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system works great with the Sony television as a all in one system.
I would recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you pay it isn't loud enough still need to add more speakers..
No, I would not recommend this to a friendLouder than tv sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does make it louder than the tv but not as loud as I thought it would go
I would recommend this to a friendcan t get subwoofer to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very complicated setup remote is very perplexing and sound is distorted
No, I would not recommend this to a friendOk, but not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Sony 2/1 Channel Hi-res Soundbar System and ended up returning it. We have always had a surround sound system with speakers in the back. Movies and sports are just not the same if you don't have the sound all around you. It might be fine for someone who hasn't always had that experience.
No, I would not recommend this to a friendvery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At regular volume it's very low. Cant hear very much. But when the loud explosions and other loud scenes occur it is super loud. I have to constantly throttle the volume up and down. Sony has let me down. I own various sony products but this one is thee worst one I have had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alcon80, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We would like to know more about your issue so we can further assist you. Please reach us at [email protected] with your contact and product information. Regards, ^Ron
Very little bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended by a BB salesman. Really disappointed, I should have went with an LG as I had planned. I would take it back but don't want to drive 2hrs to the closest store, will just deal with it or put it in the spare BR
No, I would not recommend this to a friend