Customer Ratings & Reviews
- Model:
- HTNT5
- SKU:
- 4890100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 2.1-Channel Hi-Res Soundbar System for its exceptional sound quality, easy setup, and reasonable price. Many users are impressed with the overall audio performance and find the system simple to install and use. However, some customers have concerns about the bass output, connectivity issues, limited volume, and the peculiarities of the remote control.
This summary was generated by AI based on customer reviews.
Disappointing surround sound quality...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Bose Lifestyle wired system provided better surround sound quality.
No, I would not recommend this to a friendNot as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a "like new" best buy open box item and definitely it looked new but the product itself wasn't working very well even with its own brand Samsung TV. It was disappointing thus lesson learned, don't buy something open box, you never know. Otherwise, perhaps the actual product would have been nice to try as new but the store had none in inventory.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mummsy, It is unfortunate that your open box HTNT5 wasn’t functioning correctly. Were you able to get a new product from Best Buy? If you have any other concerns or questions please reach out to our Sony Support Center by visiting this link: https://esupport.sony.com/US/p/support-contacts.pl?mdl=HTNT5 We want to ensure that you are happy with your Sony home theater products. -Jerome
great sound but setup problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sound bar purchased to match my Sony TV but kept quitting. Had to call Sony tech twice to get help. Seems it does not work well using a HDMI cable. no one said to buy digital cable. Too late......sent it back......frustrated.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello tennisnut, thank you for your message. It is unfortunate the unit did not meet your expectations and decided to return it. However, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
nice soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar has been good and the sound quality has been fine
I would recommend this to a friendDoesn't make a big difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May want to go with a sound bar that has more channels.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucy,We regret to hear that your device's performance failed to meet your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Soundbar okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would work better Not as good as surround sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi baw1, thank you for taking your time to let us know your opinion about your sound bar. We regret to hear that it's performance failed to meet your expectation. We value your feedback and we'll pass this onto proper department for the betterment of our product. Regards, ~Erin
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok sound but should be better for the cost of the unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JLkl, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
missing a part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was an open box that was suppose to be like new and everything was suppose to be in the box, when I got it home it was missing the fiber optic cable that connected the sound bar to the back of the TV, this box was not checked very good before it was put out.
No, I would not recommend this to a friendNot as easy to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little time to get all components correctly hooked up
I would recommend this to a friendI've heard better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not the best and it's not an easy set up
No, I would not recommend this to a friend- Cons mentioned:Bass
Should of got bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The highs are ok but the bass is very low and the Bluetooth keeps on disconnecting so you need to go to the owners manual to hook the baby bass back up. I have a bose and no problem. I guess u pay for what you get.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Charlie, thank you for your message. If the system does not operate properly, reset the system as follows: 1. Press HOME. The home menu appears on the TV screen. 2. Select [Setup] from the home menu. The setup display appears on the TV screen. 3. Select [Resetting] - [Reset to Factory Default Settings].. 4 Select the menu item you want to reset. 5. Select [Start]. Oscar.
Sound Bar is Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound has gone out twice since purchased had to reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Scotland12, thank you for your message. If the sound bar turns off automatically, troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/43179. Oscar,
Low volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but over priced and I bought at a discount in a TV package deal. Power output is minimal but fills a medium size room. 18x 18 feet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoLAMike!
We greatly appreciate your feedback on the HT-NT5 and we are happy to hear you are enjoying it with your new Sony 4K TV. Although the sound output may often times differ depending on the source (cable set-top box, Blu-ray Disc Player, music streaming via Bluetooth, etc.), we’d like to recommend updating the Sound bar to the most up-to-date firmware to take advantage of all recent quality improvements. You may also try streaming music via Bluetooth to test if the low sound output is possibly coming from an external device.
If you continue to experience low volume, please don’t hesitate to contact us at socialsupport@am.sony.com, or call 800-222-7669. Regards, ^Ron
Bought with a Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this package as part of a bundle with a SONY TV. Set up was supposed to be as easy as plugging in the HDMI cable into the right slots. However I was never impressed with the sound quality. Seemed like it was just a minor upgrade from the TV sound. Just before the Super Bowl I tried using another HDMI cable and it seemed like it was finally giving quality sound, then the next day, it quit working completely. Called SONY support and they connected remotely to try to fix the problem. After 30 minutes they put me on hold for over 15 minutes then suddenly the call was disconnected. Even though they took my contact phone number at the beginning, no one ever called back, so I took the product back for a full refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, redsoxraider, It is unfortunate that the TV had to be returned. We always appreciate customers who take the time to give us their feedback. We apologize for the call experience and for the inconvenience. Regards, Vincent
This sound bar and best buy are no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item for $699 on July 7, 2016. It is Aug. 2, 2016 and it stopped working. I've had bad experiences with Sony long enough ago to give them another try. After finding out that was a bad idea, i wanted to return this product, well, Best Buy only allows a return for 14 days unless you pay them to be an elite member! REALLY? Now i just went on the website and I see this model is now $599. Reading their price match policy, after purchase that's only good for 14 days also. So now, less then a month after purchase I have to send it back to Sony and am stuck with it. Plus i paid an extra $100 LESS THEN A MONTH EARLIER!!! Hopefully Sony will replace or repair. They have a 1 year warranty but it will still probably cost me something.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RGreen,
Here at SONY, we are here to assist you with any issue you may have. We’d love to hear more about this and assist you through the process. If you have not already, please contact us at 800-222-7669. Thank you! ^Ron
Sony is top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, but volume isn't as loud as expected.
I would recommend this to a friendNot any better sound than the speaker on the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waist your money. This unit sounds much better in the store when you are standing right next to it. But when in a larger room the sound is no better than the speakers on the TV.
No, I would not recommend this to a friendWas NOT much Better than TV sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Sony 2.1 High Res System to compliment our New Sony 4K HD TV, and add the sound to the new viewing experience. We were expecting the sound system to live up to Sony's reputation of great quality, and performance, but we were EXTREMELY DISAPPOINTED wit this system. It literally was NOT MUCH BETTER than the TV speakers, and the Bass Woofer had NO PUNCH to it at all, considering the cost, and Brand Name ! The only upside to it was the compatibility to use with the Sony Remote, but that certainly did not justify the cost,. We have already returned it, and gone with a BOSE System. WE are BLOWN AWAY by the new BOSE. DON'T WASTE YOUR MONEY, OR TIME on the Sony System...
No, I would not recommend this to a friendNot a good sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item to go along with the Samsung TV. The sound bar sounded very good when playing music station's but sounded terrible on regular TV. Also was not very compatible with my Samsung TV therefore I returned it.
No, I would not recommend this to a friendWorks well when it's not broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item 5 months ago and I have had to send it in for service twice. If you buy this soundbar you ABSOLUTELY NEED to get the best buy warranty! A wasted $600, Best Buy should take it off their shelves!
No, I would not recommend this to a friend