Customer Ratings & Reviews
- Model:
- HTNT5
- SKU:
- 4890100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 2.1-Channel Hi-Res Soundbar System for its exceptional sound quality, easy setup, and reasonable price. Many users are impressed with the overall audio performance and find the system simple to install and use. However, some customers have concerns about the bass output, connectivity issues, limited volume, and the peculiarities of the remote control.
This summary was generated by AI based on customer reviews.
Not up to my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took approx. 30 seconds for the sound to come on. When it did have sound, it was difficult for me to understand because of lack of clarity. I was not at all satisfied and returned it to the store for full refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello B0619ob, thank you for your message. It is unfortunate the Soundbar System with Wireless Subwoofer did not meet your expectations and decided to return it. However, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Terrible sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar goes out all the time. It was a complete waste of my money. I try to see what can be done and I get the run around. No help at all. My wife is extremely unhappy since the purchase was for her.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hazeleyes, We're sorry for your bad experience here. We would like to hear more from you about this issue. Kindly send us an email through [email protected] and include all information such as model/serial no, address and phone number so that we give you further assistance.
Thanks,
~Ralph
Very Dissapointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony! I've always purchased their products so I though the soundbar would be a sound purchase. I've never been so wrong. This is quite possibly the worst sounding soundbar on the market. Bestbuy demonstrates it with Bluetooth Audio and it sounds great, but once you try to broadcast TV audio, it's anything but loud. I had to crank it to the max to even hear the TV, 80 out of 100. Unacceptable! Needless to say I took it back and was told by the BB Associate that all soundbars sounded the same. Absolute BS. Bought Bose and have enjoyed EVERYTHING ABOUT IT! Don't buy this system, you'll regret it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BigRent, thank you for your message. It is unfortunate the headphones did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Good at times, and bad at others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed with this product. When we play movies or YouTube we can't hear the dialogue at all. The sound effects are so loud the wall vibrates, as does almost all the walls of my apartment!
No, I would not recommend this to a friendSound lacks crispness in voices.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally Sony is our first choice when purchasing audio equipment for the home. However we did end up returning this product because it lacked crispness of voices and the overall sound had a hollow effect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, Thank you for offering this great feedback. To help remedy your concern about voice clarity, we would like to recommend using the Voice enhancement button that is located on your sound bar remote. It will be named ‘VOICE’ and will offer 2 Voice increase options, UP1 and UP2. Please do not hesitate to contact us at 800-222-7669 or [email protected] for further assistance. Thanks, -Mark
Nice options but lacking full sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this solution seemed great on paper. Once I hooked it up and ran it through several different movie scenes and some music, it was clear that this soundbar was coming up short, way short.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dougwoody, We sincerely appreciate your feedback on the HT-NT5 sound bar. We are disappointed to hear that you felt your sound bar was lacking full sound. Although this may not be a common occurrence for customers, we will take this feedback sincerely to always strive to make the best sound experience for everyone. If you would to share more information please don’t hesitate to contact us at 800-222-7669 or [email protected]. Regards, ^Ron
Buy a Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied in this purchase. It was less than half of the price of a Bose system but not worth one quarter. Guess it might be ok if you really aren't looking for a full surround feel.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this sound bar. Unfortunately that was not the case. It works just fine, the sound is severely lacking. I expect better from Sony.
No, I would not recommend this to a friendDidn't work right. Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this but it was a pain to set up and it kept turning on and off. It was supposed to set up seamlessly with our new sony tv but it did not. Took an hour to get working in the first place (and I work in computers I'm good at this stuff) and then it kept doing this thing where the tv sound would toggle on and off so sound was playing out of both but not in sync. It was so annoying. Also I thought it sounded thin. Was not impressed with the level of bass in the moments it worked. We returned it and are planning on getting a sonos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MissBonvue, We are sorry to hear that you were disappointed with this sound bar.
May we offer a few suggestions? If sound is playing out of both the TV and the HTNT5 sound bar, then you may need to go into the menu of the TV and change the speaker setting from “TV Speakers” to “Audio System”. Also, if you press the OPTIONS button on the HTNT5 remote, you will see an AV Sync setting. You can use this setting to adjust the sound to ensure that the sound is synced with the video. Lastly, you can use the dedicated subwoofer level buttons on the sound bar remote to adjust the amount of bass to your preference. Best regards, -Mark
System did not perform to my expectation.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this thinking it would sound better then the five speakers that I had, but I was very sadden. The base was very low. Would not purchase it again
No, I would not recommend this to a friendNot satisfied with this sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume does not come on when I turn the TV on takes about 15 seconds, the base is not what I expected (Very little base and for $500.00 I should being getting better base
No, I would not recommend this to a friendSounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the Sound compared to my old Bose’s. I wish the Sony sound bar would sound better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonF, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ^Ron
- Cons mentioned:Bass
No sound from subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy instructions, didn’t work as stated, no sound from subwoofer, extremely hard to setup, extremely hard to troubleshoot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was debating between a few systems for surround sound to buy my husband for Christmas-Salesman at BB said THIS IS THE BEST-go with it-he has one and LOVES it. Turns out it's not at ALL what I was "sold" on. The biggest/most irritating issue is the sound conflict/timing. If you enjoy watching movies where the delay in sound/action is ok then this is for you! It's not easily hooked up as I was told-it took much more tech assistance than what I was told. Just all around not impressed. Would have rather went with a better system.
No, I would not recommend this to a friendWorst thing ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this sound bar system at the end of June, and loved it...after a month of use it quit working! We unplugged it,plugged it into a different tv and still nothing! It wouldn't read the remote so we couldn't reset it. Ended up calling Sony support and after an hour on the phone they couldn't fix it so we sent it in for repair. Got a phone from them about a week later, the sound bar is UNFIXABLE and the would issue a refund but it would take 4-6 weeks. I'll stick with Samsung from now on. Will never buy another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Rachel.
We are very happy to hear you loved the HT-NT5 after purchasing it, however, at the same time, we are extremely disappointed to hear about the experience you ended up having. We apologize for the inconvenience that you are going through to get your product refunded. Although this may not be a common occurrence, we will take note of this feedback in an effort to consistently aim to improve the quality of Sony products and process. We truly hope to keep you as Sony customer.
Please don’t hesitate to contact us at 800-222-7669 for further assistance. Thank you. “
~Jeannette
Not a good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this soundbar in December when I purchased my TV. I thought it would sound better than what I had previously. The soundbar works but cannot get the base to my liking.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
GREAT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounder has a great sound and the sub-woofer has a good base. It was easy to install and works well with an external speaker.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BOB1, We appreciate your time and feedback. . I’ll pass what you've said onto proper department. Thank you. -Vincent
was okay while it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for a solid 6 weeks.. then sound started to be out of sync, turning on/off the sound bar would take a minimum of 5 minutes, and that didn't fix the out of sync issue, menu was no longer displayed for the sound bar, it'd go to the menus background but for whatever reason just gets hung up and never does anything, none of the buttons work, factory reset doesn't work, switching hdmi cables doesn't work, leaving unplugged for hours didn't work... decent audio.. but the product failed too quickly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi loak, Thank you so much for purchasing a Sony sound bar! We are sorry to hear that your sound bar isn’t functioning properly. Please contact us at socialsupport@am.sony.com so we can assist you to quickly find a resolution. Once we have your product functioning properly, you can use the following instructions to correct the audio/video sync situation. Press the “OPTIONS” button on the HTNT5 remote, then choose AV SYNC and adjust to correct the audio/video sync. -Jerome
Did not like it at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That was not what I expected from Sony, did not work as it supposed to, and I did not notice a difference between the TV sound and the sound coming from the bar
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this soundbar is not worth it at all! I am utterly disappointed with this unit - the sound is dismal at best. I want to return this unit! DO NOT BUY!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dluv, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin