Customer Ratings & Reviews
- Model:
- HTNT5
- SKU:
- 4890100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 2.1-Channel Hi-Res Soundbar System for its exceptional sound quality, easy setup, and reasonable price. Many users are impressed with the overall audio performance and find the system simple to install and use. However, some customers have concerns about the bass output, connectivity issues, limited volume, and the peculiarities of the remote control.
This summary was generated by AI based on customer reviews.
Poor replacement for previous model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Not worth half the price! Subwoofer was pathetic! General audio was very similar to units I listened to that were 1/2 and 1/3 the price.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Something is not compatible with my LG OLED Tv that I bought it with. Every time I turn it on, it defaults to USB input (probably the least used input of all!!!). I sat online with Sony Support for an hour and tried everything. Must be a faulty unit they concluded. I took the time to unmount it from my wall, returned it, and mounted the replacement unit. Same problems!! About to return it again! What a pain! Should just be a setting that you can choose your default.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bjorgaard, we understand you are having issues with your HT-NT5 and OLED TV. Although this may be a unique situation we would like to recommend some potential solutions. To begin, please make sure to connect the HT-NT5 to your Home Internet Network. After, access the Setup menu through the HOME screen and update the sound bar to the latest firmware update. In addition to updating your HT-NT5, please refer to the following link for wiring options to your TV https://us.en.kb.sony.com/app/answers/detail/a_id/34162. Please don’t hesitate to give us a call back at 800-222-7669 to assist you further. Thank you. Regards -Mark
meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds just like the speakers on my tv. I wanted amazing sound and am thoroughly disappointed. Then again I could have it set up incorrectly...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lincolnnewbie, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/34162. Oscar
Too expensive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have had a continued increase in price and decrease in quality and bang for your buck! Time to change brands perhaps?
No, I would not recommend this to a friendSurround bar is ok for just tv quality sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations were higher then I received. The surround sound is terrible. Not worth the cost. And most def not surround sound quality.
No, I would not recommend this to a friendok sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for the money I paid for it there should have been more speakers and technology that would make it sound like a surround system sounds like .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi huntsandy, We appreciate your input. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you. -Vincent
Open Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box item that has seen better days. Thought I could save a bit and the product did not even last more that 40 days :(
I would recommend this to a friendGreat for a started system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect when your first starting to get your system to perfection but can easily get confusing when adding other speakers.
I would recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for 3 weeks, in store it sounds phenomenal until you get home. Bass is terrible exchanged for a Bose sound system couldn't be happier!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tennj,
First off, thank you for choosing the Sony HT-NT5 sound bar as your home theater system. It is unfortunate to hear you were not happy with the bass performance of your sound bar. In an effort to remedy this concern, there is a dedicated subwoofer volume control to help increase bass performance. On the remote this is located directly left of the volume control for the sound system, labeled as SW. It is unfortunate to hear your dissatisfaction led you to exchange this product, however, if you have any other questions or concerns please don’t hesitate to contact us at [email protected] or call 800-222-7669 for further assistance. Thanks,
>Joffrey
Garbage and Overpriced even in a bundle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not one to leave negative reviews, but this sound bar is garbage. It's not worth a hundred dollars much less the price outside of the bundle, I have it paired with a 75" Sony TV and have had nothing but problems with it in three weeks of owning it. It disconnects, the Bluetooth range is terrible, having it hooked to a dedicated hdmi lasted two weeks and now the sound don't work at all, buy something better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Irosstal, it’s unfortunate to hear your experience with your HT-NT5 unit was underwhelming. Based off your initial feedback, it appears you may have experienced a faulty unit. Although this is not a common occurrence, this can happen from time to time. Please contact us at 800-222-7669 or [email protected] to provide more information to assist you further. Regards, ^Ron
Not so good for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keys got stuck only had it for one week and keys from keyboard wouldn’t work , very slow, not good for gaming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kathy, We are sorry to hear this issue with this unit. You can isolate this issue by performing a power reset. Please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00175201
Regards, -Jay
Not Impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power, nothing about it was what I thought it would be. Fair rating, and that's being generous.
No, I would not recommend this to a friendNot the richness in sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. Not the sound experience I hope for. Remote control won't connect to unit. Don't know what happened.
No, I would not recommend this to a friendSound Delay is horrendous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but the delay is horrendous. The adjustment only allows you to delay the sound further.
No, I would not recommend this to a friendOk sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar with my Sony TV and I returned it after installation. The sound did not impress me .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joestv.
Here at SONY, we truly value our customers’ feedback, so thank you for your message! It is unfortunate that you were not able to experience the great sound experience of the HT-NT5 in your home. We understand you planned to return the sound bar, however we would like to provide some recommendations if you have decided against it.
After connecting the sound bar to your Home Internet Network, please ensure the HT-NT5 has been updated with the most up-to-date firmware. Also, you can adjust the Sound Field modes and Subwoofer volume with your sound bar remote to help customize your experience to your room and listening preference. Finally,
If we can provide any more information or assistance please feel free to contact us at socialsupport@am.sony.com, or call 800-222-7669. Oscar
Died after 1 Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working just after the warranty ended. Never gets through the "Please Wait" phase when you turn it on....meaning you can't pair it with anything, the remote doesn't work, and you can't even access the system menu to try to trouble shoot. I called Sony and they acknowledge that this is a common issue, but won't do anything about it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hill, We regret to hear that this unit failed to meet your expectations. We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! ~Zac
Ok soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product sounded better in the store. It’s only a few steps up from my flat screen TVs sound. Also had extended warranty through Best Buy and since I still had factory warranty they made me use it and were very rude in the process of troubleshooting it, and seemed to not understand how the product worked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty1979,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
-David
Doesn't do much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely delayed sound. Wouldn't recommend or buy again and would return if possible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello FloresJ, We appreciate your purchase of the HTNT5 sound bar.
We want to ensure that you have a great experience with this sound bar.
Please follow the instructions below to correct any audio delay.
1. If you haven’t already, please connect the Soundbar to the TV with an HDMI cable.
2. Please change the TV input to the HDMI input which you used to connect the sound bar.
3. Using the sound bar remote, please press the “options” button.
4. A small menu will appear on your TV screen.
5. Please select A/V sync.
6. Adjust sync until the sound is no longer delayed.
Please contact us for any additional questions at https://esupport.sony.com/US/p/support-contacts.pl?mdl=HTNT5
Thank you, Jerome
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing sound quality. I returned them. Listen to Polk Audio before you buy.
No, I would not recommend this to a friend- Cons mentioned:Expensive
not great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was the most expensive with not the quality of sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bboy666, We appreciate you taking the time in writing this post. Rest assured that your feedback about the sound quality will be forwarded to the proper department. Thank you for sharing your review with us. -Jerome