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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3687 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the exceptional sound quality and easy setup process of the 2.1-Channel Soundbar System. Many reviewers are impressed with the affordability of the product. While most customers are pleased with the soundbar, some express concerns about the bass level, subwoofer issues, durability, remote control, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 3,687 reviews
  • Cons mentioned:
    Subwoofer issue

    Rated 1 out of 5 stars

    Defective, waste of money, regret buying it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the soundbar plus subwoofer in July 2018. The subwoofer fizzled out at some point in the last year. It was plugged into a surge suppressor and used about 3 hours a day. It won't power on at all now. I'm not the only one with this issue apparently. Wish I'd bought anything else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent soundbar, didn't love the sub.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the soundbar and its quality. The sub however lacked deep bass regardless of placing it in various locations and distances from the wall.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Subwoofer issue

    Rated 1 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good I’ve had it about a year sound woofer stopped working not turning on

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a excellent product it's my first time buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and very good price the sound is awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Not great, not bad. Just ok. Best Buy makes these reviews difficult, which would deter most people! Stop making so many requirements necessary to review a product!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    makes turning on & turning off the tv almost impos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when using the sony sound bar the tv does not turn on, or turn off properly. The sound bar stays on without a picture, or the picture is on, but there is no sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slund quality and loudness is medium-good but its bass preformence is very lacking. You have to turn it up to max in order to get adequete bass.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XyliaTheWitch, We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Subwoofer stopped working after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Subwoofer stopped working after 3 months. The sound bar still works but I'm disappointed. I hope customer support will refund my money or provide a replacement.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Well worth the money I spent !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught it on sale well worth it. It won’t blow your mind but it gets the job done and I do recommend it if you are looking for a nice bar at a reasonable price !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helps augment sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for the first several months. The WiFi connection for the woofer stopped receiving signal and became useless. The bar continued to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this soundbar works good but i wish i had waited to get something with more sound options and better features. this set is more of a beginner setup

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    SONY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little disappointed about this SONY brand speaker. other brand with same price range sounds better then this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does it's job keeping kids entertaibed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Would like to be able to play. Other on the car and in the hotel. Only comes with car lighter power. No plug for home or hotel in the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, but not as big of an impact on the sound quality I expected. For the price it is a good unit, but if you are really into movies and music move up

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Newhouse, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Descent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music is really loud and voices are inaudible with certain movies and shows. Bass isn't great for all music but is ok for size and price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Sub woofer stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer stopped working all of a sudden, tried relinking it and reconnecting it. Still does not work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok unit for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work well with my projector, get an echo if the subwoofer is turned up. Maybe would be better if I could put them further apart.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weak soundbar, decent bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never imagined that my actual 4K TV (Samsung Model: UN49KS8000) actually produces better sound quality than Sony's 2-channel speaker. I mean, were they even trying to replicate theater sound or just they thought, "hey this garble of action scenes and dialogue is just what the customers wanted". I really want to return this but already past the return date. The good news is looks great as a aesthetic piece for my entertainment center.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi shadowseph, it is sad to hear that the unit doesn’t go well. Please email us at [email protected] and let us see how we can turn this experience into a more pleasant one. Please include your contact and product information. Thanks! ^Ron sony_US

  • Rated 3 out of 5 stars

    Decent audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound barbar is a 2.1, Not great on audio but it does job for families want is something simple for sound rather than using the TV

    I would recommend this to a friend