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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3687 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the exceptional sound quality and easy setup process of the 2.1-Channel Soundbar System. Many reviewers are impressed with the affordability of the product. While most customers are pleased with the soundbar, some express concerns about the bass level, subwoofer issues, durability, remote control, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,687 reviews
  • Pros mentioned:
    Bluetooth, Easy setup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Big upgrade from built in speakers!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always questioned if a soundbar would make much of a difference. But I can honestly say this is a big sound upgrade from the built in TV speakers! To begin, the system is very easy to set up. I have it connected to a Sony TV that is about 5 years old by way of the included optical cable. I simply plugged in the optical cable, then the sound bar & the wireless subwoofer, went into the TV setting to set the speakers to external instead of the built in speakers and we were up and rolling. Less than 5 minutes from opening the box to having it set up. I can't speak for if the system will be as easy to connect to a non-Sony TV, but as long as it has the right connections I would imagine it should be much the same. Aside from the optical connection, it is also possible to use HDMI with certain TV's. One of the great features of this soundbar is that it also has Bluetooth built in making it all that most people will ever need in their living room for a complete home entertainment system. The remote control will control the power, volume (subwoofer volume is controlled independently from the remote as well) as well as a number of sound effect settings (movie, voice, ect...). Please read the instructions carefully. There are a few somewhat hidden tricks that are explained in the instructions (hold a certain button for 5 seconds to activate a certain function and so on). The sound that it produces is wonderful! Much cleaner with better highs than the TV speakers. I haven't even really cranked it up all the way yet simply because there is no need to :-) It is plenty loud! The subwoofer could maybe stand to go a bit louder but as it is it is fine for my tastes. I love the fact that there are so few wires to run. Two power cords (bar & subwoofer) and the optical cable is all that is needed. Clean & simple. I would recommend this system for anyone (provided your TV has the proper connections). It will bring new life to an older TV's sound, and it will complement a new home entertainment system just as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sounded great died in 9 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My system worked great when it did work but the subwoofer totally failed 9 months in and it’s a known issue with Sony. Stay away

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good soundbar for. The money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying the Sony soundbar. It definitely sounds better than our stock TV speakers. They aren't the best and aren't the worst.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sounds alright but need improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice setup but could use some fixing. The quality of sound is alright but sound is off. Doesn't sound like my old one based on quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the sound bar with the TV from Best Buy from recommendation of sales person but it sound kind of hollow when we use it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodney, Thank you for your feedback on your experience with your soundbar. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Regards, -Erin Sony_US

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Worked great for 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar worked great for the first six months. Now it won't power on no matter what we try to do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to be better quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers Do not go loud on regular TV. Go real loud on when i play the Fire stick or my cellphone. I ready to bring it back the store.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bossdiva, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Please send us an email at [email protected] including your product information and contact details and let us see how we can improve your experience. Regards, -David sony_US

  • Rated 2 out of 5 stars

    Low expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this sound bar as a open box item, there for had pretty low expectations figured someone returned it for a reason but It was priced low, so decided to take a chance on it, and it couldn't even live up to my low expectations, this thing sounded terrible, reminded me of those old cheap boom boxes that you'd put square D batteries in. Design wise it has a great look to it but that's about it, returned it and bought the Bose Sound touch 300.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not the best sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it was better especially for the price but it does fall short to many sound skips

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent sound & good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an entry level soundbar, it does its job. I like the wireless option. I don't like that it doesn't have a number to the sound level it's at

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok sound bar for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price. I was not too impressed. Returned it and bought an LG 3.1 insted

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VC01, We regret to hear that it didn't live up to your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph Sony_US

  • Rated 3 out of 5 stars

    The bar is minimal for deep sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look is sleek Though in future I would seek the higher end unit for optimal sound in theatre setting or general music

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sub woofer is subtle at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sub woofer while connecting easily is not very pronounced. I have a polk system which wile more expensive is also far superior.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Compact Sony system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact sound system by Sony. Only drawback are lip syncing not always matching up and echoing if you forget to turn off tv's volume.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Sound bar died within 14 months!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman pushed really hard for us to buy a Sony tv. We got an LG. He pushed really hard for a Sony sound bar. Which we bought. The quality is mediocre at best and now the sound bar has died. We maybe used the sound bar once or twice a month for movies. Poor quality. Spend extra get something better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Doesn't last long

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted 1 year before the speakers started malfunctioning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong crossover points, subwoofer has highs coming through it. Sounds terrible. Returned. 1st Sony product I've ever not liked

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Machine,
      Our apologies for the inconvenience that this may have caused.This issue is can isolate and resolve by following the guidelines from this link: https://us.en.kb.sony.com/app/answers/detail/a_id/40464
      Regards, -Jay sony_US

  • Rated 3 out of 5 stars

    Subwoofer stop working

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 2.1 Channel work like a charm for awhile. The Wireless Subwoofer stop working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good but no cigar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints with this unit. I just wasn't overly impressed. For the price its a middle of the road product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Born2ovrcome, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will make sure this will be forwarded to the right department.
      Thank you for your time.
      Regards,
      Vincent sony_US

  • Rated 3 out of 5 stars

    ok sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was no where sounding likle it was in store, wondering if there was more speakers hooked up to display.

    No, I would not recommend this to a friend