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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3687 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the exceptional sound quality and easy setup process of the 2.1-Channel Soundbar System. Many reviewers are impressed with the affordability of the product. While most customers are pleased with the soundbar, some express concerns about the bass level, subwoofer issues, durability, remote control, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 3,687 reviews
  • Rated 2 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an ok soundbar, the subwoofer is too weak. Bought a Samsung soundbar 2.1 and sounds better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as I expected from Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is not worth the price. I have a Vizio that cost a third the price that sounds much better.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HelmetHead, we regret that the soundbar failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 2 out of 5 stars

    Not Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more from this sounder system. Can't tell a big difference whether it is hooked up or not.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patty, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 2 out of 5 stars

    started out ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after less than 2 years the subwoofer went totally out...no power. crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it hooked up...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired Geek Squad to install TV and Sound systems. They convinced my wife that what she REALLY needed was a Blueray... not just a DVD player... So they never hooked it up... It's just sitting there in the box waiting for me to go back to the store and swap it out for a Blueray player so I can go home and hook it up for myself.... Thanks Geek Squad!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sub woofer stop working after just 9 months of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable Piece of Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After exactly 1 year and 3 weeks, this piece of garbage died. Continuously shuts down randomly until it finally wouldn't stay on. 3 weeks outside of warranty and Sony refused to honor warranty. Just an anchor weight. 30 -40 years ago Sony was known for superior electronics. Not any more! Very cheaply built. Don't waste your money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HomeeGee, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you -David sony_US

  • Rated 2 out of 5 stars

    Not very loud

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say this product is ok !!! We have to buy another one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had poor connectivity with the sound bar. We have actually disconnected it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounded great for about 2 months and then it stopped working with the remote.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound from zvox or others. Not as clear as expected when using clear speech.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced each one already. Should have to keep rerunning these items xxxxxxxx

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does not perform as I was told.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not at good as in the store. Also does not perform as I was told.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not enough bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is clear, but not enough deep bass than Lg 2.1 virtual dtx.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is out of synch with video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing drives me crazy. I'm watching a movie and the voice and the movement of the mouth are way out of synch. So bad that I have to turn it off. I have found turning everything off and back on fixes it for a while, then it starts again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went ahead and sold 2 friend not enough usb ports in the back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always having issues with it sometimes it works sometimes it doesn't.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Genesis,

      Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.

      Regards,
      -David sony_US

  • Rated 1 out of 5 stars

    Not for our purposes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We chose this Sony sound bar thinking it would coordinate well with the Sony TV we purchased at the same time . It didn’t. It’s as if they fight each other. It also was not compatible with a device that sends the TV audio to my wife’s hearing aids. It cause an echo an so we have to turn it off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OldshortfatuglyAl, we're sorry to hear what happened. Please reach us at [email protected] so we can further assist you. -Erin sony_US

  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade the sound in my new big screen TV but the sub-woofer couldn't be heard at all and the rest of the soundbar was marginal at best. Exchanged it for a similarly priced Polk unit and am quite pleased. Best Buy very helpful and understanding in the whole process......

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a $800 Sony soundbar and wireless sub for my living room, and I bought this for my bedroom hoping for quality sound. It didn't happen. The music through the BT Option is very poor quality. The sound quality just watching TV and movies is bad. The sub has very little kick.

    No, I would not recommend this to a friend