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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3687 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the exceptional sound quality and easy setup process of the 2.1-Channel Soundbar System. Many reviewers are impressed with the affordability of the product. While most customers are pleased with the soundbar, some express concerns about the bass level, subwoofer issues, durability, remote control, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 3,687 reviews
  • Rated 1 out of 5 stars

    Stay away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product in June 2018 by September 2018 the wireless subwoofer went out and will not power on. Sound bar goes in and out all the time. If your thinking of purchasing this product save up for the better option.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great quality for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved our first one so much that we bought a second one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moose, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound came in and out, no help from support, returned for refund

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is not that great. Took sound bar back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the overall sound I was looking to achieve could be better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s not working with other device than tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Space consuming and not good enough for my Sony TV

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound quality poor

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth investing as add on. Sound quality poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a remarkably BAD product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This setup sounded surprisingly good in the store, but when I got it home...? Wowza! What a stinker! No bass response from the sub. What came out of the sound bar sounded like over-processed horror amplified by soup cans. This is the Toby Flenderson of home A/V gear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has been by this. This sound bar very nice I love

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortuanatly, the Subwoofer has Issues and only last around 13-14 months. You can look up all the complaints under the part #SA- WCT290. Best Buy should have made Sony Repair at No Charge. Repair is more than a new unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete junk. Sound bar was always out of sink with lip movement. Had to reset it everyday. Even called Sony support and they remotely reset the sound bar. It was good for a few hours then back to being out of sink between sound and lip movement. Returned to Best Buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Will be returning it soon.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very disappointed, sound and base combination is bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    only works for a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy anything Sony again. Had this sound bar for 1 year and 1 week and the subwoofer stopped working. after looking online seems to be a common thing with this product don't buy it if you want something to last.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Basic Sound Bar

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony HTCT290 is my first sound bar. I have previously used 5.1 surround setups. Realizing this Sony is a 2.1 my expectations to were to simply improve on my televisions built in sound. Setup was truly a breeze. The way to go if your tv supports it is to connect the sound bar to the ARC audio return channel HDMI. This will then require only one cable for setup. Simple. For added functionality make sure you turn on CEC in your televisions settings. This will enable your tv remote to control the sound bar volume. I literally connected the sound bar to hdmi and plugged in both the sound bar and the subwoofer and I was up and running. Wow. Sure didn't expect it to be that simple. Since the sub is wireless this gave me the freedom to place it anywhere in the room. In my case I hid it under a piece of furniture. Bass isn't directional so placement anywhere works. The included remote is pretty basic but does everything I need it to. With it you can quickly change to the 4 different audio modes which are optimized for different listening experiences. There is a movie mode, music mode, voice mode, and night mode. Each has subtle differences which highlight the source content. I do like the night mode for watching tv late at night at lower volume. Pretty cool. With the remote you can also select input sources including tv, Bluetooth and USB. The USB feature lets you fill a USB flash drive with music and connect it directly to the sound bar using the USB port on the rear. Nice feature. Sound quality is quite good. Volume is certainly more than sufficient and is a substantial improvement over my televisions audio. Bass is great and can be adjusted using the remote. Connecting via Bluetooth was simple. Music over Bluetooth sounds good, certainly adequate but don't expect to be blown away. Overall a great value for the money. Recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked well for 1 year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for one year the subwoofer stopped working I looked online there's a defect that most subwoofers stop working after a year Sony doesn't acknowledge this issue would not buy Sony again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was an impulse purchase when I bought a tv. If I had read the reviews , I wouldn’t have bought it . There’s a lag between lips moving on screen and sound coming from the sound bar. I returned it with no problem.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We regret that the soundbar had to be returned. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. -Erin sony_US

  • Rated 1 out of 5 stars

    Base speaker not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this sound bar not long ago & the base speaker will not work. The manufacturer date is less then a year old, but Best Buy will not stand behind the products they sell. Will not buy anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gary, thanks for bringing this up and we apologize for the inconvenience this may have caused you. We highly suggest reaching us at [email protected] so we can assist you with some troubleshooting steps on how to fix this issue. Please also include your contact and product information. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    Junk.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is one piece of trash. Within few months the wireless subwoofer stopped working and won’t turn on. Neither Sony or Bestbuy has offered a solution or help.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup, Price, Sound quality

    Rated 4 out of 5 stars

    Good among the competition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought at $150 during black friday, sounded better than everything else at that price in a 2.1, 2 speaker bar with wireless sub. Very crisp highs and adequate sub woofer. Super easy setup, especially if your tv has hdmi port. We plugged in the power cord and hdmi cable into our sony tv and were up and running. Turns on and off with tv remote as long as you have an hdmi/arc port, otherwise use the optical cable and then you have to use the soundbar remote. Not a true surround sound system so, like most 2.1 systems, it has a limited field width - you wont hear effects coming from all around you -but if you want crisp diologue and decent lows from movies it works well. Does have a few limited options for tweaking sound, clear audio, clear voice, movie vs music (movie setting widens sound field, music compresses and adds bass.), and one or two more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No power

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it while it lasted. I barely used it actually, and one day it just wouldn't turn on anymore, of course right after the 1 year warranty expired. Out 200 bucks.

    No, I would not recommend this to a friend