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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 64718 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the overall performance and aesthetic appeal of this controller, with many users specifically highlighting its sleek design and attractive color options. While the device is praised for its wireless connectivity, improved battery life, and comfortable feel, some users have expressed concerns regarding the premium price point. Additionally, a small portion of feedback mentions potential issues with stick drift, button responsiveness, and the absence of a charging cable in the package.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3150 Showing 62,981-63,000 of 64,717 reviews
  • Rated 1 out of 5 stars

    Faulty controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this item. I believe I purchased a faulty controller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working. Very bad Quality. Best Buy stands for Quality but let me down this time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PACKAGING AND TIME IS POOR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The package came damaged, cracked and ripped, hopefully the controller last longer than 2 weeks

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Bad quality product and manufacturing defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order it less than a month ago on March 17 and April 10 2021 I contacted customer care about issue on controller which is analog stick stop working and I recently defective product rather than to help they telling me about the policy. This is totally crazy I don’t prefer to buy anything from the best buy. And i also going to stop buying from them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of the ps4 controller are poorly manufactured. It often wears down easily. The newer controller feel more solid with its quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    may hurt the thumb or finger when holding it long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my kid. he said the thing did not work well - hurting his thumb/finger or something. We ended up buying another kind for him.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OEM controller for PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the good ol' controller for PS4. I really wish they have improved the design of these controller so the left joystick does not break down after 6 months of use. Therefore, the 3 star rating.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The joystick s faulty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The joy stick is not working correctly. The game tries to move to the right but nothing happens on the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible after three months of use it's no good. Controller has a mind of its own. Barely used the controller.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Handle with care

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish these were more durable. Given its being used to play war type video games, it's bound to get dropped and tossed around, and eventually break.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Worked great for a little bit...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now the right joystick is starting to drift. It looks really good too. Sucks it's difficult to use now though.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PS4 controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS4 controllers are not the best they wear off right away, have to keep buying a few every year if you play game everyday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    P.o.s from day one.Won't charge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged this controller, checked with youtube issues, did all the things we trouble shooted. Annoyed to not ever buy anything PS4 again. Over it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was money thrown away, it only worked well 1 month after that it no longer turned on, it does not charge, definitely a bad buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    how did this happen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came broken at first it would aim out by its self and i didn’t think much of it then a couple weeks later it got controller drift

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    DIDNT LAST LONG

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a problem staying connected and didn’t last very long. My son is pretty hard on his controllers, so it is hard to give a good opinion.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not changing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of my controllers not charging. Its been only a week since my son started playing with ps4 and already controllers not working!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    K

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technical difficulties on order delivery method use ur own info

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DualShock 4 Wireless Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DualShock 4 Wireless Controller for Sony PlayStation 4 Jet Black always gets mess-up I feel they keep selling us a refurbished remote.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got the item. I wish I never bought this item.

    No, I would not recommend this to a friend