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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 64718 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the overall performance and aesthetic appeal of this controller, with many users specifically highlighting its sleek design and attractive color options. While the device is praised for its wireless connectivity, improved battery life, and comfortable feel, some users have expressed concerns regarding the premium price point. Additionally, a small portion of feedback mentions potential issues with stick drift, button responsiveness, and the absence of a charging cable in the package.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3172 Showing 63,421-63,440 of 64,717 reviews
  • Rated 3 out of 5 stars

    Works great for anout 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons and joysticks always stop working and sticking

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dual shock 4, but the battery could be better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a controller but it has a cool color scheme to it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not so hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure but it seems that these controls suck

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok controler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work for a while then break 4th one I've bought

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Wish stick drift was fixed.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have a choice in buying another controller? Maybe. Sony needs to fix their stick drift. Best Buy isn’t to blame for that.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Open box gamble

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box hoping to save a little. Controller was nice no signs of usage but the right analog stick was jacked up function wise.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    BATTERY LIFE NOT GREAT & RUBBER WEARS OUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BATTERY LIFE NOT GREAT & RUBBER ON CONTROLLER WEARS OUT

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Kewl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot. The performance and sound both a wonderful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product from your store is olways good cwality and

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Overall performance

    Rated 5 out of 5 stars

    Awesome controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS4 controller is very good. It's so good that Sony hasn't really changed it much from the original Playstation. It's nice an lightweight and holds a charge for many hours of gameplay. The blue color looks great as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    After 40 days, Doesn't Hold Charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Christmas for my daughter and after 45 days this controller doors not hold any charge at all. It can be covered to the PS4 on rest mode for hours and will not turn on after being unplugged. I bought a red controller for my son and that controller won't even turn on at all. May have something to do with the colors which I can only assume are not made in the same amount of mass production as the standard black controller. Trying to get a hold of Sony's customer service is a nightmare. Get the standard black controller or just avoid all together.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Sold me a faulty controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a faulty controller with a broken right analog stick. Best thing ever to play a game that has you spin left in a circle all game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected for Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had PlayStation as long as I could remember. Bought this newer version of the DualShock, let’s just say it lasted about a month. Purchase date: 10/21/19, RIP date: 11/27/19. I’m having issues with controller drift, also my D-pad will not function correctly. I’m very disappointed with the quality of this controller. I’ve had the old PS4 controllers for years no issue. Best Buy has a horrible return policy. So I guess I’m taking the loss on this one. Won’t be buying from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Alpine green ps4 controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller looks great but i have only used it for a few hours and the left joystick is already messing up. It sticks down and on certain games the screen moves by itself.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, can't believe it does not come with usb cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been heavy gaming with this controller and so far have been pleased with the quality this has so far. One feature I like about the DualShock 4 controller is when i game at night and everyone else is asleep, my Apple Earpods work perfectly with this controller. I'm only saying this because I get an annoying static noise if I were to plug them in my Xbox controller, so this a plus for me! I would recommend the protection plan through Best Buy as I'm sure this controller will eventually get some wear and tear throughout use. I don't break my controllers, but I know after using it a lot down the road it will eventually die on me. So swapping it out for a brand new one seems like a great idea when buying a controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works oretty good. Wish the charge lasted a little longer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t hold charge anymore

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this for hubby at Christmas he opened and used it around Jan 12 ish this year it’s already not holding a charge. Won’t buy this brand again. Now he is going to Walmart to buy another controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have been unimpressed with this my purchase.

    No, I would not recommend this to a friend