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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 64718 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the overall performance and aesthetic appeal of this controller, with many users specifically highlighting its sleek design and attractive color options. While the device is praised for its wireless connectivity, improved battery life, and comfortable feel, some users have expressed concerns regarding the premium price point. Additionally, a small portion of feedback mentions potential issues with stick drift, button responsiveness, and the absence of a charging cable in the package.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3178 Showing 63,541-63,560 of 64,717 reviews
  • Rated 2 out of 5 stars

    controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the charge port had a problem. had to take it back to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought 2 months ago and already drifts

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller was bought really dusty and now it drifts.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ps4 controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was brand newused it one week and it startedpulling to the left

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wireless remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless remote came at a good time of the season, Xmas. It was put to a maximum use and very efficient, works good, great product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Playstation only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by salesperson that this would work for my Samsung tv games. Found out it was not compatible. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dualshock 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item 4/22/2020. It is now 4/25/2020 and I still haven't received this item. On the product page, it said "Next Day Delivery available" which I picked when I ordered. If I knew it was going to take this long to ship this item, I would've gone somewhere else and just picked it up. I'm really disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth price and qulity

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This didnt last long at all quality sux better just buy regular for price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Excellent PS4 Controller that looks great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th PS4 controller and my favorite. The PS4 controller is just like the other Sony controllers which works well. The controller is very responsive and perfect for any game. I prefer it over my Xbox One controller. The RED color just makes it even better. For awhile, Japan was the only place you could get the red version, but I'm happy we're not able to get it here in the states! Well worth it! :)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ps4 controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a year of having it. Hardly used and it still broke.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worked great but is starting not to work quickly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just 6 months the sticks are starting to go out. Extremely frustrating.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    :(

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it Worked great for a month then got stuck drift:(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped Working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller stopped working after eight months. Buy the insurance.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't keep charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to keep it plugged in. No longer wireless.It doesn't work with charger I purchased.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller stopped working after a few months. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this a few days before Christmas. It's already not working. Sony makes the worst controller for gaming. I have not misused it and have not dropped it. I got best buy insurance on it that covers it for 2 years. That cost 20 bucks every time I you exchange it. This has been napping for years now. Not happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty Buttons

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The option button stopped working after 3 weeks making it useless.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't think I've have a problem with replacing the old controller for my PS4, but as soon as I got this home and started using it, it had terrible drift on the left joystick. Can't easily play games with it. I'm sure my experience is 1 out of 1000, but it is still super disappointing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could be more competitively priced no sale or anything offered

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fool me once

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller along with another like it. It was broken (unresponsive button) and i didnt find out for 3 weeks. When i tried to exchange it i found out about the 15 day exchange policy. I will no longer do business with best buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for 3 months and it fail, return them got new ones. Nice skin.

    I would recommend this to a friend