Customer Ratings & Reviews

Hi ShelleyR,
Perfect! We are very happy that we were able to provide you a television that has both great quality and excellent value. Enjoy picture perfect and good sound quality with your 32W830K. The 32W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. We appreciate your 5 Star Review and thank you for choosing Sony. - Marco

Hello Otsports,
That's perfect! We are truly happy knowing that you are pleased with how great the picture quality and how great it is for gaming. You are highly appreciated for being a loyal Sony Customer. Keep enjoying picture perfect quality on your TV with the help of our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. Thanks for choosing Sony! - Marco

Hi BernettaF, We're glad that you like the ease of installation and the TV fits perfectly the place. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony! Erin

Hi TechieFella, we're glad you are enjoying your new TV! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony. ~Earl

Hi GregC, Thank you so much for sharing your experience with us. We're sorry to hear that the Google integration didn't meet your expectations.

You can opt for a Basic TV setup on Sony TVs. This option provides a simplified user experience, limiting the interface to pre-installed apps such as popular streaming services. Keep in mind that choosing the Basic TV setup means you’ll lose access to Google services like Google Assistant, the Google Play Store, and other Google apps and features.

If you prefer the Basic TV setup instead of the Google TV experience, you can switch by following these steps:

1. Press the HOME button on your remote.

2. Select Settings.

3. Select System.

4. Select Initial Setup.



This will guide you through the initial setup process again, and allow you to choose between the Google TV experience or the Basic TV setup.

For further guidance, you can find helpful information in this link: https://www.sony.com/electronics/support/articles/00122502?utm_source

We hope this makes your viewing experience even better!

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV.

Regards,
Maria

Hi RobertM,
Great! We are pleased to hear that you enjoyed watching your favorite movies/series/channels on your new Sony 32" Class W830K HD LED Google TV. Keep enjoying picture perfect quality on your TV with the help of our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. Thanks for choosing Sony! - Marco

Hi Aulena, Thank you for the positive review! We're so glad to hear that you like the stunning picture quality, built-in apps and online streaming services, and multiple HDMI ports for your devices. Thanks for choosing Sony! -Sam

Hi WilliamMcCrea, We're sorry you've been running into difficulty and some problems using the supplied remote. Please allow us to help you and turn this into a better experience. Unfortunately, the W830K remote doesn't come with a backlight. The supplied Voice Remote Control is a standard remote control with Google Assistant built-in and advanced voice control, Sony’s Google TV makes life smart and simple.

We do have good information about functions and how to operate the remote on this help guide link: https://helpguide.sony.net/tv/jusltnr4/v1/en-003/01-07_02.html

With the BRAVIA usage tips page, you’ll also find all kinds of helpful content for your TV. There might even be some features that you haven’t discovered yet. We recommend that you visit the link below for more details.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00291490

Enjoy all the excitement of movies and games in vividly detailed HDR with pure, natural sound on this Google TV. Thank you for sharing your feedback and for choosing Sony! -Jess

Hello AnitaY,

Thank you for the purchase! We're glad to hear that you had a great experience with our customer service. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony and enjoy your TV!

-David

Hi Steve, Amazing! We're glad that you like the TV. With regards to the issue you're having, please try to restart the TV and your wi-fi/modem or router. This helps enhance the performance.

See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.

Thank you for choosing Sony.
Erin

Hi Paula, Amazing! Thank you for sharing such an excellent shopping experience. Good to hear that you are satisfied with your purchase and you are enjoying the outstanding picture quality of this 32" W830K Google TV. Glad everything has been taken care of. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony! -Jess

Hi JonB, thanks for choosing and purchasing our product. We're glad you like the picture quality of it. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:

https://www.sony.com/electronics/support/articles/S1F0526?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the W830K

Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thanks for choosing Sony! ~Earl

Hello SmileyG, We are glad that you now have a perfect smart Google TV for your kitchen. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for your purchase. Enjoy! Vincent

Hi GreatTV, we're glad you like the size and picture quality of our product. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you so much for the 5-star review and for choosing Sony! ~Earl

Hello Septuagenerian,

Thank you for the positive feedback! We're glad to hear that you like your new Sony TV for your bedroom.Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony and have a nice day!

-David

Hi Nana, Thank you so much for the fantastic review! We're delighted to hear that you are so pleased with your new Sony W830K Google TV. It's great to hear that you were assisted well by our local dealer. Thank you for purchasing the 32" W830K and for choosing Sony! Enjoy! -Jess