Customer Ratings & Reviews
- Model:
- KD32W830K
- SKU:
- 10893332
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
- Pros mentioned:Picture quality
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality& good service from Best Buy & professional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, Amazing! Thank you for sharing such an excellent shopping experience. Good to hear that you are satisfied with your purchase and you are enjoying the outstanding picture quality of this 32" W830K Google TV. Glad everything has been taken care of. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony! -Jess
Not pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good but don’t like Google. Too intrusive. Don’t like Google.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregC, Thank you so much for sharing your experience with us. We're sorry to hear that the Google integration didn't meet your expectations.
You can opt for a Basic TV setup on Sony TVs. This option provides a simplified user experience, limiting the interface to pre-installed apps such as popular streaming services. Keep in mind that choosing the Basic TV setup means you’ll lose access to Google services like Google Assistant, the Google Play Store, and other Google apps and features.
If you prefer the Basic TV setup instead of the Google TV experience, you can switch by following these steps:
1. Press the HOME button on your remote.
2. Select Settings.
3. Select System.
4. Select Initial Setup.
This will guide you through the initial setup process again, and allow you to choose between the Google TV experience or the Basic TV setup.
For further guidance, you can find helpful information in this link: https://www.sony.com/electronics/support/articles/00122502?utm_source
We hope this makes your viewing experience even better!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV.
Regards,
Maria
- Pros mentioned:Picture quality
Sony 32" best in class
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although expensive for it's size, I needed a 32" TV for the kitchen. It fits perfectly and is very vivid. The sound is average. One of the main reasons, I chose the Sony over competitors is that it uses a quad processor vs a dual core processor, which makes the Google TV much more responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SmileyG, We are glad that you now have a perfect smart Google TV for your kitchen. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect size for the room it’s in. Picture quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatTV, we're glad you like the size and picture quality of our product. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you so much for the 5-star review and for choosing Sony! ~Earl
- Pros mentioned:Tv quality
Great for bedroom.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great small FHD+ "smart" TV for my bedroom. Great TV, works perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Septuagenerian,
Thank you for the positive feedback! We're glad to hear that you like your new Sony TV for your bedroom.Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony and have a nice day!
-David
Slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Picture average sound but very slow.The apps of the TV makes the t.V lag takes forever to open , for example , netflix
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonB, thanks for choosing and purchasing our product. We're glad you like the picture quality of it. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/S1F0526?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the W830K
Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thanks for choosing Sony! ~Earl
- Pros mentioned:Picture quality
Ted6673
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Great store service great quality and follow up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ted6673, We are glad that you like your new Sony BRAVIA TV. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent
Nana’s New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just love this TV!! The salesman was so easy to work with and no pressure!! I am 77 years old and I set it up all by myself!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nana, Thank you so much for the fantastic review! We're delighted to hear that you are so pleased with your new Sony W830K Google TV. It's great to hear that you were assisted well by our local dealer. Thank you for purchasing the 32" W830K and for choosing Sony! Enjoy! -Jess
- Pros mentioned:Picture quality
Sony good buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture!!!!!!!!!!!!good sound!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavernaP,
Amazing! We are extremely pleased to know your satisfaction with the incredible picture and sound quality of the KD32W830K. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Stand
No idea how good tv is because missing screws.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it a 3 star review because I havent been able to set it up yet due to missing screws for attaching the stands. Went directly to Sony Support and apparently it takes much longer to ship screws than a TV 3 work days since i contact support and no email saying they shipped the screws yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonR,
Thank you for your review, and we are really sorry if your unit came with missing screws. This is definitely not the experience we were hoping you would have. We want to make sure you are taken care off. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Connectivity
not recommended
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is off upon turning-on the tv from time to time. Additionally, about every 2 months, I can no longer link to my streaming services unless I unplug it and give it time to reset.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Sony 32 smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complex to reach settings & letargic remoto control response.
No, I would not recommend this to a friend Quick & Easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy online ordering & smooth same day delivery. Quick and easy set up. Absolutely no regrets in purchasing this bedroom tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BobbieS,
Fantastic! We are thrilled to hear that you are pleased with the convenience of online ordering and delivery, as well as the quick and straightforward setup and outstanding performance of your KD32W830K. Thank you for the glowing five-star review and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Picture quality
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never can go wrong with Sony. The picture are crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you love the picture quality of your new TV. Your assessment is spot on, the KD32W830K was designed with people like you in mind. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony. Erin
Overall good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had issues with it lapsing the video and sound and had to restart and sometimes that doesn't work. More than once I've had to unplug it . But it's fine for now.
No, I would not recommend this to a friendGood choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE SONY BRANDS AND BUY AT BESTBUY. My family usually buy everything from bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorietteF,
You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Ease of use, Picture quality
xxxx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this tv. picture excellent. sound good. easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xxxx, we're glad you love the ease of setup and picture quality of our product. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! ~Earl
New larger Bedroom flat screen TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with my purchase from Best Buy. I'm a Sony products lover, so this purchase was in line with my previous television purchases. Always look to Best Buy for my appliance, computer, iphone and television needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randydandy,
That's fantastic! We are extremely pleased to know you love our products and that you are satisfied with the incredible performance of your new KD32W830K. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for trusting Sony!
- Romeo
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our fourth Sony TV and wouldn't purchas any other brand. It was easy to purchase. Our total shopping experience was less than 30 minutes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarleneW, That's great! We're very happy to hear that you're satisfied with your purchase. Thank you for your continued trust in Sony products! -Sam
Open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition open box. Still had energy sticker and plastic on the screen and edges. Settings were still unset. It must have been ordered and opened by mistake. Best deal I've found for open box to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
What a great find! We're glad that you were able to find an awesome deal. Enjoy your brand new Sony 32" Class W830K HD LED Google TV. The W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. Thank you for choosing Sony. Marco