Customer Ratings & Reviews
- Model:
- KD32W830K
- SKU:
- 10893332
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks fantastic and super fast to upload all of the apps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaS,
Amazing! We are so grateful to know your satisfaction with the exceptional picture quality and fast user-interface of the KD32W830K. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Remote control
We got a lemon with this TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv had issues from the start. Using the volume would not turn up or down then it would blare. Had trouble streaming with it. After a long process or trying to reset it and fix the problems both with the Geek squad and Sony we got a new TV and bought a different brand!
No, I would not recommend this to a friend Great picture and easy to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and at Best Buy it is a great value for the price I paid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikeb2018, We're glad that you like the picture quality and ease of setup. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you very much for your purchase and for choosing Sony! - Erin
Not that great as expected from from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but not satisfied with colors too saturated and responds slow to remote
No, I would not recommend this to a friendBm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has always been my excellent purchase. Xxx. X
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BarbaraM,
Great! Thank you for being a loyal Sony user. We're truly delighted to hear your satisfaction with our products. With your new Sony - 32" Class W830K HD LED Google TV, you can see pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. We highly appreciate you and for always choosing Sony. - Marco
Sony 32 in flat screen TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to order off the website. No problems at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day LizM,
That's great! Thank you very much for your purchase and we're happy that you are satisfied with your TV and how easy it is to order. Enjoying picture perfect quality on your TV with the help of our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. Thanks for choosing Sony! - Marco
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is horrible and had to add a sound bar. Absolutely hate all of the “smart” tv features. Disappointing that you can’t just buy a TV, plug a source in and watch. Seems like they are trying to sell you something every-time you turn the TV on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TroyB,
Thank you for your feedback regarding the KD32W830K. We’re sorry to hear that the product does not align with your expectations regarding sound quality and smart features. We understand how frustrating it can be when a product doesn’t fulfill your requirements. Please know that we will share your comments with our team to help improve our future offerings.
Thank you for considering Sony products.
Best regards,
-Fred
- Cons mentioned:Remote control
SONY TV DOA.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA on arrival. Remote would not work with TV but remote worked with another SONY TV.
No, I would not recommend this to a friend Sony - 32" Class W830K HD LED Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact it has many streaming apps instead already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PompeyoA,
Thanks for commenting! We are thrilled to know that you like the streaming feature of the KD32W830K. The W830K features Google TV- Browse 700,000+ movies and TV episodes from across your streaming services like Netflix, all in one place and organized into topics and genres based on what interests you.
See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Worst Sony ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just one thing after another. I've been buying Sony TVs since the 1980s and none of them have been as poorly manufactured as this one. I finally got fed up and got rid of it.
No, I would not recommend this to a friendNot what I expected from Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First let me say that they didn’t have it on display. They had about 10 in stock and was surprised. Salesman said I could return it. Got it home and the picture was just so so. Not what I expected from Sony. I know it was only 720 but for the price I thought it would be better. Returned the same day and got the 4k Samsung open box for only 20 more. If they didn’t have that I would have got the Vizio 1080 which looked better than this Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jpwins, Thanks for sharing your experience. We're sorry to hear that you are not impressed with the picture quality of your Sony TV that it had to be returned. In most cases, the quality of the picture displayed on your TV depends on the source. The higher the quality from the source means the better picture to be displayed on your TV screen. You can also configure the picture settings on your TV through the system settings depending on your preference. Again, we appreciate the feedback. We hope that you'd still consider our products in your future purchases. Regards, -Craig
- Cons mentioned:Remote control
Defective volume control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 weeks, volume control started acting up. It freezes. You can’t raise or lower volume. Have to turn TV off for 30 seconds to get it working again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricD, We’re really sorry to hear you’re having trouble with the volume control on your Sony W830K . That must be so frustrating, especially after just six weeks! Let’s try to get this sorted out for you. First, can you share if the volume freezes during something specific—like when you’re streaming, watching live TV, or using an HDMI-connected device? Also, do you have any external devices connected, such as a soundbar or cable box? While we wait for your response, here are some steps that may help: 1. Check for Software Updates: Sometimes, a simple update can fix issues like this. You can check for the latest firmware on the Sony support page: www.sony.com/electronics/support/lcd-tvs-android-w8xxk-series/kd-32w830k/software/00294954 2. Check Your Remote and TV Sensors: Ensure your remote is working properly and there’s nothing blocking the sensor on the TV. You can also try adjusting the volume using the TV’s physical buttons. 3. Turn Off HDMI-CEC (BRAVIA Sync): On your remote, press HOME → Settings → External Inputs → HDMI CEC (BRAVIA Sync) → Turn Off. This feature sometimes causes control issues. 4. Enable IP Control: Press Quick Settings or HOME → Settings → Network → Home Network → Set IP Control to ON. 5. Factory Reset (if the issue persists): If nothing works, a full reset can often resolve stubborn issues. Please note this will erase your apps, Google account, and Wi-Fi settings. You can follow the steps for a reset here: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00202121 If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information and the answers to the questions above to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV. We completely understand how frustrating this must be, and we’re here to support you through the process. Sony is committed to ensuring your satisfaction, and we hope to get you back to enjoying your TV without any more hassles. Best regards, Maria
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came without the screws and legs, and went to store which they were no help and didnt even ket me return because parts of the tv were missing
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and pic. Best to setup with HDMI obviously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjpp,
Thank you for the 5-star rating! We're glad to hear that you like the picture and sound quality of the TV. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony!
Regards,
David
SALES ASSOCIATE LIED INVOLVING WARRANTY COVERAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales associate lied when I asked if my TV warranty was for inhome coverage. HE SAID YES it was. I'm a senior and handicapped and would NEVER have purchased this TV if I'd known I had to bring it in for service which I am unable to do. Customer Support is useless, worthless AND, as a long-time customer, I will NEVER EVER do business with your company AGAIN!!
No, I would not recommend this to a friendTV is OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the 32" is not as good as other Sony TVs I purchased. It seems as if it is an older model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolF,
Thanks for commenting. We appreciate your feedback with the quality of our KD32W830K compared to your other Sony TVs, and we are sorry if it didn't live up to your expectations. Regarding picture quality, the KD32W830K features various settings related to the TV display such as Brightness, Color, Hue, etc. for picture quality that will help improve your overall viewing experience. For more details, check out the following link:
https://helpguide.sony.net/tv/jusltnr4/v1/en-003/07-01_08-01.html
See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
If there's anything we can do to help or you may need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Sony 32" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace an older TV in a wall unit. Fit perfectly. Easy setup. Great picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardN, We're glad to hear that you chose this W830K (HD Ready) High Dynamic Range (HDR) Smart TV (Google TV). See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. This Sony BRAVIA TV brings you the excitement of movies and games in vividly detailed HDR. It handles a variety of HDR formats, including HDR10 and Hybrid Log-Gamma. Thanks for choosing Sony. Jay
Load time slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buffers constantly, start up takes forever. Very disappointed in Sony.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok television. Cost is a bit much for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the feedback on your experience with your W830K. Good to know you're satisfied with your purchase. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! -Sam
Poor sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume poor. Set at 100 and not loud enough to hear 15 ft away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobW, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume of your Sony unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00023579?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl