Customer Ratings & Reviews
- Model:
- KD32W830K
- SKU:
- 6505561
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the amazing picture quality and ease of use of the 32" Class W830K HD LED Google TV. Many also appreciate the color, TV quality, size, and lightweight design, as well as the value for the price and simple setup. However, some customers have expressed concerns about the remote control and the height of the stand. Additionally, a few users have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
EXCESSIVE ISSUES - LOW END QUALITY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved Sony products. I have two other Sony TV's in the home and wanted to add this 32-Inch to my guest room. My home is on Wi-Fi Mesh 6 (2GB) so we enjoy superior internet. The Sony 32-Inch set did not. Despite several RESETS, adding and deleting the network and trying every possible trick known (to connect) , I could get the set to connect to our network/internet but it would constantly disconnect a bit later. On its own. No other device was having issues in the home; just the Sony. Despite it being a high-end Sony, they had decided to sell the TV as a 720p resolution set only. Thus the picture is far too smooth or glossy with little detail. The set also needs its BRIGHTNESS turned up high as daytime light made the screen a challenge to see. 720P resolution sets are usually sold by low-end brands. The REFRESH rate is also downgraded to just 60Hz. Most quality sets are 120Hz. Even Samsung's 32-inch TV is 120Hz and 1080P. Just not Sony quality. Such a disappointment as I was so excited that Sony had returned with a 32-inch set again. It would be acceptable as a TV if it were a sub-par brand or a bargain brand costing about half of what it does. I hope Sony will up its game and return to overall quality and the stellar reputation it has in video.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi iflymaui, Thanks for sharing your experience with the Sony 32 inch W830K HD TV. We appreciate your feedback and we're apologize if you not impressed with it. How far is your TV from the main router? It is recommended that your TV should be in the same room and within 10 feet from the TV. Try to move the TV closer to the main router and redo the connection. If you're looking for a TV with 1080P or higher resolution with higher refresh rates, we have a lot of options available. Despite being one of the pioneer TV manufacturer, the 32 inch W830K is made available so other buyers can have options. Again, we appreciate the feedback and we apologize for the inconvenience. Should you need further assistance, kindly reach out to us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
No manual
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but mine came with NO INSTRUCTIONS. Nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jimdandy, We're glad that you like the TV. We're also sorry to hear that it doesn't come with a manual. The TV should come with an Operating Instructions and a Quick Setup Guide. In the meantime, you can download a PDF copy of the manual from our support website. Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k
We also recommend contacting the store first to inquire regarding the manual. Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Best Buy is the best!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found exactly what I was looking for. Paid online and picked up at door. We love the TV.. I will always buy my electronics at Best Buy. Always had a good experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaWR,
That's fantastic! We are thrilled to know that you love our KD32W830K. We are also delighted to hear that you had an enjoyable shopping experience with Best Buy. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Remote control
Pass, on this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote configuration is so poor I consider it user-hostile. You're going to need both hands, and the light on in the room to find/use common buttons. Also programmed abnormally, you're going to have to use the separate "Back" button, to get out of menu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmyInNH, Thank you for your feedback on the Sony W830K TV remote. We understand the layout can be challenging, especially needing both hands and good lighting to find buttons, as well as the separate "Back" button for menu navigation. A dedicated back button could indeed improve the user experience across different apps and menus. For a more streamlined experience, you might consider the RMF-TX800U remote, which offers a more sleek and compact design that may be easier to navigate. For a detailed look at your current remote’s functions, you may find this guide helpful: https://helpguide.sony.net/tv/jusltnr4/v1/en-003/01-07_02.html Hope this information helps, and we appreciate your input as we work to improve our products. Best regards, Maria
Love my new Sony 32”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV that came with a streaming style remote. I was surprised and disappointed that there was is no USB port.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WrongPhotoOfTV, Awesome! We are so glad to hear that you are happy with your new TV! The KD32W830K has 2 usb ports on the side. Thank you for choosing Sony! -Carl
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Bravia is one of the best TV's . Our living room Bravia is on its 13th year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Norskigal, Amazing! We're so glad to hear that from a loyal Sony customer such as yourself. Thanks for choosing Sony! -Sam
32 inch Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features on this tv and have had any problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user382446, Awesome! We're very please to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Sony’s the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just a fantastic TV. I love it and all its great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user604401, We are glad to hear that you love your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy! Vincent
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed. The tv set looks cheap. Every time the buttons are pressed it makes a loud and annoying sound. Set up wasn’t as easy as I was led to believe. It does work and I don’t want it o go through set up again. Otherwise I’d return it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user733220,
Thank you for purchasing our Sony - 32" Class W830K HD LED Google TV and we apologize if you're having difficulties setting up the TV as well as the annoying noise when pressing the remote buttons. This is not the experience we want you to hear from our customers.
Please allow us to assist you and turn this experience into a better one. With that said, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the W830K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box just like new but a lot less.Bought online and it was delivered in three days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sissy616,
Thank you for the 5-star rating! We're glad to hear your enjoyable online shopping experience. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony and enjoy watching! - Kris
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect that it is very clear since this is older model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VimE, Awesome! We're very happy to hear that you're satisfied with your purchase. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Sam
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I now have three Sony TVs and the performance is what I expect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphP, Choosing this TV will definitely be worth it! Thanks for purchasing couple of our Sony TVs. We're really happy to hear you're very satisfied with the excellent picture quality and amazing performance of our TVs. We always strive to deliver the best picture quality with our TVs. Enjoy all the excitement of movies and games in vividly detailed HDR with pure, natural sound on this Google TV. Thank you so much for trusting Sony! -Jess
- Cons mentioned:Remote control, Stand
Lost a customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered without a cord, stand, and remote. . .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user331927,
We are sorry to hear about what happened. Brand-new Sony BRAVIA TVs should have all the necessary accessories such as the power cord, table-top stand, remote control, etc., and the box should be factory sealed. This is different from open-box units. If you purchased a brand-new BRAVIA W830K and the seller was not able to help you, please email us at socialsupport@am.sony.com with the following details so we can further assist you:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Vincent
Quality that you can count on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony. Quality you can count on. This is our third Bravia Sony TV. All have Sony sound bars too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedLion, That's great! We're glad to hear that you are happy with this W830K HD LED Google TV! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for the positive feedback! Jay