Customer Ratings & Reviews

Hi JaniceS,

Thank you for sharing your feedback regarding your experience with the BRAVIA 2 II. We truly appreciate you providing these insights, as your comments are essential in helping us understand our customers' needs and the specific services they value most.

We have noted your experience regarding the availability of Spectrum On Demand. Please be assured that we will share your feedback with our team. This type of input is vital as we continue to evaluate our partnerships and work toward improving the integration of popular services with our hardware.

In the meantime, many of our customers enjoy their Spectrum content on this television by using the built-in Chromecast feature to cast from the Spectrum mobile app on a smartphone or tablet, or by connecting an external streaming device that supports the application.

We really appreciate your time, and thank you for considering Sony!

Regards,
Dominick

Hi Squishy,

We apologize for the frustration this has caused. To help resolve the app refreshing issues, we recommend checking for the latest software updates under Settings > System > About > Software Update. Additionally, you can perform a soft reset by holding the Power button on your remote for about 5 seconds until the TV restarts. If the issue persists, clearing the cache for specific apps under Settings > Apps > See all apps can often improve performance.

Thanks for choosing Sony.

Best regards, 
Eliab

Hi Jainarainechumandath,

Thanks for sharing your experience with us! We are truly sorry to hear you are experiencing an issue with the picture clarity on your Sony BRAVIA 2 II television. We want to help you get the clear picture quality you expect!

Please try these simple troubleshooting steps, which often resolve picture issues:

1. Restart your TV: Press and hold the power button on the Sony remote for about 10 seconds.

2. Check for software updates: You can navigate to Settings > System > About > System software, and install any available updates.

3. Adjust the picture settings: You can increase the sharpness and adjust other settings to achieve a more detailed picture by going to Settings > Display and sound > Picture > Clarity.

4. Check your cables: If you are using an external device (like a cable box or streaming player), please ensure you are using a High-Speed HDMI cable. This is crucial because standard or older cables may not have the necessary bandwidth to transmit the full high-resolution video signal, leading to a less clear or detailed image.

If after trying these simple steps the issue persists, please do not hesitate to contact our technical support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Best regards,
Dominick

Hi Collegebound,

We sincerely apologize for the inconvenience and frustration you are experiencing with your new Sony BRAVIA 2 II. We understand that having a TV fail so quickly is disappointing, and we are committed to helping you resolve this issue immediately.

To address the situation quickly, we recommend performing two simple troubleshooting steps:

1. Perform a Power Cycle: Please unplug the TV completely from the electrical outlet, wait for about two minutes, and then plug it back in. This simple reset can often resolve minor operating faults.

2. Test a Different Outlet: We also suggest trying the TV in a completely different wall outlet to ensure the power source is not the issue.

If the TV is still not working properly after these steps, we strongly suggest contacting our dedicated technical support team right away through the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Regards,
Dominick

Thank you for the fantastic review, CarmineC!

We are absolutely thrilled to hear that the K-43S20M2 makes you feel like you're right on set! It’s great to know that the sharp picture and vivid colors are delivering that immersive experience, and we’re especially glad the sound is standing out for you even at lower volumes.

Thank you for choosing Sony for your home entertainment!

Best regards,

Gus,
Sony Social Media Team

Hello Jayden,

Thank you for choosing Sony!

It brings us great joy to hear that the K43S20M2 TV’s clear picture and sound quality continue to impress you. Your trust in Sony’s consistency inspires us to keep delivering products that enhance your viewing experience.

Best regards,
-Fred

Hi SanDisk!
It is fantastic to know that upgrading to the K-43S20M2 was the best decision you’ve ever made and that you're loving the smooth experience!

This TV features Google TV, allowing you to access all your favorite streaming subscriptions directly on the screen without needing extra plug-in devices.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hello Gabe,

Thank you for choosing Sony!

We're excited to hear that your K43S20M2 TV is delivering excellent performance with great features and responsiveness. It’s rewarding to know our product is enhancing your viewing experience, and we appreciate you sharing your positive feedback.

Best regards,
-Fred

Hi CarolB,

We are thrilled to hear that you are loving your new TV!

While we are glad the display itself is a hit, we appreciate your honest feedback regarding the remote control design. We intentionally moved toward a more compact, eco-friendly remote to reduce plastic waste and clutter, focusing on a streamlined layout for the most-used features. However, we understand that smaller buttons and text can take some getting used to. We recommend exploring the "Google Assistant" feature to help you navigate functions more easily while you settle in.

Thank you for choosing Sony and for helping us improve through your feedback!

Regards,
Dominick

Hi Jean23490,

We are very sorry to hear that your new BRAVIA 2 II is turning itself on during the night. We understand how disruptive this can be, especially when you are otherwise enjoying the quality of the television.

To help resolve this power-on issue, we recommend trying these three troubleshooting steps:

1- Power Cycle: Unplug the TV from the power outlet for a full 2 minutes. This allows the internal system to fully reset and can often clear minor software glitches.

2- Software Update: Ensure the TV is running the latest firmware to prevent any bugs. You can check this by navigating to: Settings > System > About > System Software update > Update your TV software.

3- Check Timers: It is possible a scheduled timer was accidentally enabled. Please press the Quick Settings button (the gear icon) on your remote and select On timer or Timer to ensure this setting is disabled.

If the issue persists after these steps, we would like to investigate this further with you. Please contact our technical team directly at the following link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony, and we look forward to getting this fixed for you!

Regards,
Dominick