Customer Ratings & Reviews

Hello MarilynP,

Thank you for choosing Sony!

We couldn't be happier to hear that you find the K43S20M2 TV to be a superior product and excellent value. Your recommendation means a lot to us and encourages our team to keep delivering quality that resonates with our customers.

Best regards,
-Fred

Thank you for the wonderful review, WOODSTYLE!

It is incredible to hear that your previous Sony TV served you well for 15 years—that is quite a legacy! We are honored that you chose the K-43S20M2 to take over that spot above the bar. Technology has certainly changed a lot in 15 years, and we’re confident the picture quality and smart features of this new model will be a great upgrade for your space.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

HI JohnR,

We are delighted to hear you had a great buying experience and that our sales representative provided excellent product knowledge for your purchase of the 43" Class BRAVIA 2 II TV!

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback, MarcF!

We're glad that you are enjoying the fast performance of the Google TV interface and the very good graphics delivered by the picture quality for all your entertainment needs. We are also happy to hear that it integrates well into your home setup!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello PatriciaG,
Thank you for letting us know about your experience with setting up the K-43S20M2.

We are very glad to hear your feedback, as we want the setup process to be as simple as possible for everyone. It's truly helpful for us to know where we can improve the experience for our users.

Please know that we have dedicated support ready to walk you through any step of the process if needed. Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products. We appreciate your feedback.
Best regards,
Estefany

Hi RobertC,

That is incredible to hear about the longevity of your previous Sony TV! We take immense pride in the durability and quality of our products, and we hope your new 43" Class BRAVIA 2 II LED 4K TV serves you just as reliably for many years to come.

Thanks for choosing Sony.

Best regards, Eliab

Hello Traveler,

Thank you for choosing Sony!

We're elated to hear that the K43S20M2 TV is a great fit for your small room, delivering both excellent picture and sound quality. Your feedback encourages us to continue offering products that enhance everyday living spaces. Thank you for sharing your experience!

Best regards,
-Fred

Hi AnthonyV,

Thank you for sharing your feedback and for the 4-star rating! We’re glad to have you in the Sony family, though we’re sorry to hear that the initial picture and sound quality didn't quite hit the mark for you.

The Sony BRAVIA 2 II is designed with a high degree of flexibility. To help you get the cinematic experience you were expecting, we recommend exploring the customization menus. Here are two official guides to help you get started:

Adjust the picture settings on your Android TV
https://www.sony.com/electronics/support/articles/00190409

Adjusting the sound quality on a Google TV
https://www.sony.com/electronics/support/articles/00302857

We’re confident that with a few small tweaks, you can get the performance looking and sounding exactly the way you like it. Thank you for choosing Sony!

Regards,
Dominick

Hi PhilipS,


We are sorry to hear that you are finding the interface and picture settings of your new BRAVIA 2 difficult to navigate. Regarding the focus issue, this is often caused by high "Reality Creation" or "Sharpness" settings which can create an artificial depth-of-field effect; you can adjust this by going to Settings > Display & Sound > Picture > Clarity and lowering the Sharpness or turning Reality Creation to Manual. For the remote, we recommend using the Google Assistant button to find features via voice or visiting the Sony Support website for our interactive digital Help Guide: https://www.sony.com/electronics/support/product/k-43s20m2/manuals which offers much more detail than the printed pamphlet.

Thanks for choosing Sony.

Best regards,
Eliab

Hello RichG,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying your K43S20M2 TV with its clear screen and easy connectivity. We're glad the setup was simple and that the TV is working well for you. Your positive experience encourages us to keep providing products and service that make a difference. Thank you for sharing!

Best regards,
-Fred

Hi TammyH,

We are delighted that the 43" Class BRAVIA 2 II LED 4K TV was the perfect combination of product and price for your new home. We appreciate your loyalty and confidence in Sony!

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, user643040mags!

We are so pleased to hear that you are enjoying your K-43S20M2 television! It's rewarding to know that you find the TV beautiful and that the purchase and pick-up process was easy for you. We strive for a seamless experience from start to finish.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Bribuy,

It’s rewarding to hear that the superior performance of the Sony BRAVIA 2 II completely aligned with what was promoted.

We are delighted that you found this television to be a valuable addition to your home. Thank you for choosing Sony!

Best regards,
Dominick

Hello RhondajS,

Thank you for considering Sony products.

We apologize for the frustration caused by your experience with the K43S20M2 TV. It is disappointing to hear that the remote control and TV tuner did not perform as expected, and that support was unable to provide the assistance you required. Your feedback is important, and we regret that the product and service did not live up to the standards associated with the brand

To help us gather more details and work toward a resolution, please contact us via email at socialsupport@am.sony.com. Kindly include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We greatly appreciate your patience and understanding as we work to resolve this matter. 

Best regards,
-Fred

Hi LizaV,

Thank you for being a loyal Sony customer and for sharing your experience with the BRAVIA 2 II!

We are glad to hear that the physical setup process was easy. However, we sincerely regret that the visual performance has not lived up to the high standard you expect from your past Sony televisions yet. We want your new model to deliver the superior quality you are accustomed to

To help fine-tune the display to your preferences, we recommend exploring the advanced picture settings, which can often dramatically improve the image quality and clarity:

How to adjust Picture Quality on your TV (BRAVIA 2 II): https://www.sony.com/electronics/support/articles/00190409

If adjusting the settings doesn't fully resolve the issue, please do not hesitate to contact our technical team directly. As a valued, long-time customer, your satisfaction is very important, and they can provide personalized troubleshooting:

Contact Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi user874856,

We are sorry to hear that the picture quality (glare) and volume level of your BRAVIA 2 II TV are not meeting your expectations. To address the picture glare, please try adjusting the picture settings by switching to the Custom preset and lowering the Brightness or Gamma setting, which can often reduce reflections. For the volume, check your sound settings for any Volume Offset or Sound Optimization features that may be limiting the maximum volume, and ensure the volume mode is set to Standard. If these adjustments don't resolve the issues to your satisfaction, please reach out to our support team, as they can provide more detailed calibration tips to enhance both the visual and audio performance of your specific model.

Thanks for choosing Sony.

Best regards, Eliab

Hi Glitchy!
Thanks so much for taking the time to share your feedback about the K-43S20M2 TV. It is fantastic to know that you found it to be a great entry level television and that you got it at a wonderful price.

We appreciate you choosing Sony!
Best regards,
Estefany