Customer Ratings & Reviews

Hello Gary,

Thank you for choosing Sony!

We’re excited to hear that you’re impressed with your K43S20M2 TV! It’s wonderful to know the picture quality is delivering such a great experience. Thank you for sharing your enthusiasm—it truly motivates us to keep delivering excellence!

Best regards,
-Fred

Hello Mike59! Thank you for taking the time to provide your feedback on the K-43S20M2 television.
We are delighted to hear that the TV was exactly as advertised and that you found the setup easy with fabulous features. It means a lot to us that you're satisfied with your experience!

The BRAVIA 2 II is engineered to be simple yet powerful. In addition to the easy setup and great features you highlighted, this model boasts Motionflow technology for smooth, clear action even in fast-paced scenes, a slim space-saving design that blends seamlessly into any room and multiple HDMI ports for connecting all your gaming consoles, soundbars and other devices easily.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello PatriciaG,
Thank you for letting us know about your experience with setting up the K-43S20M2.

We are very glad to hear your feedback, as we want the setup process to be as simple as possible for everyone. It's truly helpful for us to know where we can improve the experience for our users.

Please know that we have dedicated support ready to walk you through any step of the process if needed. Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products. We appreciate your feedback.
Best regards,
Estefany

HI RoslynP,

We understand that your K43S20M2 is having issues with picture. Please try following the steps on the link below: https://www.sony.com/electronics/support/articles/00153674?utm_source=glean

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi Carl!
We wanted to say thanks so much for taking the time to share your feedback about the K-43S20M2 television.
We also appreciate you bringing up the desire for more personalized settings. We always take customer feedback seriously as we look at future updates and product development.

The BRAVIA 2 II is designed to provide a simple, quality viewing experience right out of the box. It features a stunning 4K resolution that brings incredible detail and texture to all your content. Additionally, its integrated Smart TV platform makes streaming your favorite movies and shows quick and easy.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback, FizC!

We are so pleased to hear that you find the K43S20M2 television to be a reasonable and good quality TV that serves well as a family TV. It's rewarding to know that it is fitting perfectly into your home and delivering the quality and reliability you expect for everyday viewing.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi AZGIRL,

Thank you for taking the time to share your feedback regarding the BRAVIA 2 II. We are genuinely sorry to hear that the brightness and picture depth did not align with what you were looking for, and we are especially concerned to learn about the video failure you experienced within the first month.

We want you to know that we take reports of these issues very seriously. We appreciate this feedback as it helps us improve our future models and the overall reliability of our lineup. Please be assured that we will share your specific comments regarding brightness and the technical failure with our product teams for review.

We value your long-standing history with premium displays and hope that we can provide a better experience for you in the future should you decide to return to the Sony family.

Regards,
Dominick

Hello RhondajS,

Thank you for considering Sony products.

We apologize for the frustration caused by your experience with the K43S20M2 TV. It is disappointing to hear that the remote control and TV tuner did not perform as expected, and that support was unable to provide the assistance you required. Your feedback is important, and we regret that the product and service did not live up to the standards associated with the brand

To help us gather more details and work toward a resolution, please contact us via email at socialsupport@am.sony.com. Kindly include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We greatly appreciate your patience and understanding as we work to resolve this matter. 

Best regards,
-Fred

Hi LizaV,

Thank you for being a loyal Sony customer and for sharing your experience with the BRAVIA 2 II!

We are glad to hear that the physical setup process was easy. However, we sincerely regret that the visual performance has not lived up to the high standard you expect from your past Sony televisions yet. We want your new model to deliver the superior quality you are accustomed to

To help fine-tune the display to your preferences, we recommend exploring the advanced picture settings, which can often dramatically improve the image quality and clarity:

How to adjust Picture Quality on your TV (BRAVIA 2 II): https://www.sony.com/electronics/support/articles/00190409

If adjusting the settings doesn't fully resolve the issue, please do not hesitate to contact our technical team directly. As a valued, long-time customer, your satisfaction is very important, and they can provide personalized troubleshooting:

Contact Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi user874856,

We are sorry to hear that the picture quality (glare) and volume level of your BRAVIA 2 II TV are not meeting your expectations. To address the picture glare, please try adjusting the picture settings by switching to the Custom preset and lowering the Brightness or Gamma setting, which can often reduce reflections. For the volume, check your sound settings for any Volume Offset or Sound Optimization features that may be limiting the maximum volume, and ensure the volume mode is set to Standard. If these adjustments don't resolve the issues to your satisfaction, please reach out to our support team, as they can provide more detailed calibration tips to enhance both the visual and audio performance of your specific model.

Thanks for choosing Sony.

Best regards, Eliab

Hi Glitchy!
Thanks so much for taking the time to share your feedback about the K-43S20M2 TV. It is fantastic to know that you found it to be a great entry level television and that you got it at a wonderful price.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Jainarainechumandath,

Thanks for sharing your experience with us! We are truly sorry to hear you are experiencing an issue with the picture clarity on your Sony BRAVIA 2 II television. We want to help you get the clear picture quality you expect!

Please try these simple troubleshooting steps, which often resolve picture issues:

1. Restart your TV: Press and hold the power button on the Sony remote for about 10 seconds.

2. Check for software updates: You can navigate to Settings > System > About > System software, and install any available updates.

3. Adjust the picture settings: You can increase the sharpness and adjust other settings to achieve a more detailed picture by going to Settings > Display and sound > Picture > Clarity.

4. Check your cables: If you are using an external device (like a cable box or streaming player), please ensure you are using a High-Speed HDMI cable. This is crucial because standard or older cables may not have the necessary bandwidth to transmit the full high-resolution video signal, leading to a less clear or detailed image.

If after trying these simple steps the issue persists, please do not hesitate to contact our technical support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Best regards,
Dominick

Hi Collegebound,

We sincerely apologize for the inconvenience and frustration you are experiencing with your new Sony BRAVIA 2 II. We understand that having a TV fail so quickly is disappointing, and we are committed to helping you resolve this issue immediately.

To address the situation quickly, we recommend performing two simple troubleshooting steps:

1. Perform a Power Cycle: Please unplug the TV completely from the electrical outlet, wait for about two minutes, and then plug it back in. This simple reset can often resolve minor operating faults.

2. Test a Different Outlet: We also suggest trying the TV in a completely different wall outlet to ensure the power source is not the issue.

If the TV is still not working properly after these steps, we strongly suggest contacting our dedicated technical support team right away through the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Regards,
Dominick