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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 1215 reviews

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93%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent picture quality, ease of use, and smart TV capabilities of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV. Many appreciate the straightforward setup process and find the price reasonable for the features offered. However, some users experienced issues with the remote control's responsiveness and internet connectivity. A few also mentioned concerns about the TV stand's sturdiness and screen glare in certain lighting conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,215 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv better service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Picture quality potential is higher than what cable can provide.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv to play games on and chill. A lot of people don't like it but I do.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture, sound for good price. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv. blu ray looks amazing, as it should. ps4 looks amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Great Black Friday price honored after the fact. Thanks Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tv for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and a pleasure to watch. We are happy with our new Sony tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best value price package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great picture, nice connectivity without being to intrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and set up, download was easy and the TV is easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tv on sale I am very happy with it. The price was good to on this tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It's a TV - enough said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice... 4D yada yada yada. Looks good. Plug it in and it works nicely. Picture is great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful rich display!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television, can't wait for more 4K programming to be available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that Best Buy sells OPEN BOX items at a discounted price and that there is even flexibility on negotiating lower price than listed OPEN BOX price. This is excellent customer service and meeting people halfway with flexibility and sends a message that you value me as an individual, a human being, and care about me coming back as a lifelong /repeat customer.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new tv. It's a great size and fantastic picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice pucture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and sound. This is my first smart tv and I'm satisfied with the features.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and definitely suggest it for a friend . I used it for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful gorgeous picture. Add the sound bar and it's perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 49" LED - 2160p - Smart 4K HD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Sony model based on its XBR reputation and looks. It's 49" size was a perfect for our armoire in the bedroom. Picture and sound were great. I coupled this with the Sony CT780 Soundbar and the experience was perfect for our needs. Cost to experience was a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up, easy to use, and great to watch. We are happy that we bought this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great quality TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy watching movies on this tv. I am totally satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is not up to Sony Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spend some bit of time trying to adjust the color on this tv but it still looks like the color is false. I have been online and changed every setting to get a decent picture but I am still not happy. I finally selected vivid and it does the best but still no good contrast and shades of gray and black blend together. Price wasn't bad but it is not up to Sony's historic levels of color.

    No, I would not recommend this to a friend