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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 1215 reviews

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93%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent picture quality, ease of use, and smart TV capabilities of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV. Many appreciate the straightforward setup process and find the price reasonable for the features offered. However, some users experienced issues with the remote control's responsiveness and internet connectivity. A few also mentioned concerns about the TV stand's sturdiness and screen glare in certain lighting conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,215 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv. The Smart features are better than the non-XBR model, and the picture quality is as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful picture, very pleased with this unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was nervous to leave Samsung for Sony. very glad that we did, sporting events are crystal clear and cinematic "black" is very deep. no more shadows digitizing or footballs looking like disco balls!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the TV! I have only had a couple of small issue with it. Sometimes, but rarely, the home screen locks and although I press every button on the remote control it is unresponsive. At this point I have to disconnect it and plug it back in. Also, the very first week I had issues with the Netflix app not properly loading. It gave me an internet connection failure message when all of my other devices worked perfectly. Haven't had the issue in a while. Nonetheless, I really like the picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony continues to produce an excellent television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts about Sony after their Japanese plant was destroyed. From what I can tell, their quality remains excellent, that way it always was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - 49" Class is a beautiful tv. Easy set up, beautiful picture, and responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV Indeed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size for my basement. Hooked up to HD cable and a wonderful picture for my eyes. Set up took a while but well worth it for my viewing pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWSOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Sony 4k television I have bought. They are amazing. The up scaling on these tvs, is unrivaled!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome Chris! We are certainly glad to hear your experience with your new Sony 4K HDTV. Thank you for choosing Sony! - Vincent Sonystyle

  • Rated 5 out of 5 stars

    Top quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as an open box item and was cautious as I have had issues with open box in the past. Got a great deal and the TV is better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is at it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fairly moderate technology junkie. I had been in the market for a new TV since ours went out over the summer. I walked into the store and seeing this as an open box and immediately was captured by the amazingly clear picture on this TV. The deal was too good to pass up. The fact the tv has a Google platform was a huge plus. The pic is extremely clear. Sound is fairly good. Loaded with apps galore . Very pleased with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife enjoys her TV everyday. i Record shows to enjoy at night. Great Picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony TV is excellent very sharp picture. I recommend upgrading your cable or dish for best results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a ligtning storm in our home and had to go purchase all new tvs. We bought this model in three different sizes! Love this model!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disappointed that internal sound is not proper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am concerned that since the sound is not as good as I'd hoped it will fail me completely since I did not purchase surround sound or some other enhancement . That being said; I otherwise enjoy my television.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This 4k rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sony 4k is an excellent buy. The specs on it are perfect for gaming!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was especially pleased with the nerd squad. They were on time, so helpful & patient in explaining how to work everything and very neat and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the TV for gaming, the refresh rate and resolution are great for that with no observable artifacts. There really isn't anything bad about the TV visuals and it has plenty of video inputs. As an additional bonus the in box stand for the TV can be attached even if the TV is wall mounted and becomes an adjustment handle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, was an upgrade from my 12yr old Sony, the picture clarity a bi improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    TV as expected and a good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to set up and has functioned as expected. Great picture and is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    beautiful tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have the 55" xbr850c for my living room. this went in the bedroom and it works great, beautiful picture, easily mounts to the wall if you know what you're doing. make sure to update the software first to get the full experience, 4k netflix is amazing on this.. i got this for $399 shipped from best buy to my home. since it wasn't available in store or any stores nearby.. definitely a gem of a deal..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME TV - CLARITY IS GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV looks great - very clear and wonderful sound! Would buy another one for the playroom!

    I would recommend this to a friend