Customer Ratings & Reviews

Hi Amps,
You definitely made the right choice! We're glad to hear you like your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris

Hi Kevin,
Thank you for an amazing review! We're really happy you love your new TV. Nice to hear your enjoyable viewing and gaming experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris

Hi suel,
Many thanks for such a great review! We really appreciate you love your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris

Hi GloK, We are glad that you like your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hi Tishtoc, we're glad you like the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl

Hi JeffreyS, we're glad you are enjoying our product. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing SONY. ~Earl

Hi LisaF, Awesome! We're glad to hear that you love this BRAVIA X85K 4K HDR LED TV. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing this review! Jay

Hi Joey, Awesome! We're pleased to hear that you are satisfied with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin

Hello AndrewR,
That's good! We're glad that you like the overall quality of our Sony 50" Class X85K 4K HDR LED Google TV especially the sleep option/feature. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. See 700,000+ movies and TV episodes, plus live TV, all in one place. Google TV™ brings your favorite content from across your apps and subscriptions and organizes them just for you. Google Play brings 7,000+ apps and games to your TV. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco

Hi DebS, Awesome! We are so glad to hear that you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl

Hi PederG, Thank you for sharing such an excellent shopping experience. We're happy that you are satisfied with your purchase and you are enjoying the superb performance of this TV. We always strive to deliver the best picture quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess

Hi DaveW,
Thank you so much for an amazing review! We're glad to hear your new TV suits your wife's needs and expectations. Your satisfaction means a lot to us. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris

Hi EdwinL,
Thank you for the 5-star rating and recommendation! We're glad to hear your satisfaction with your new TV. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris

Hi JoeL,

Awesome! We're glad that you're pleased with the picture and sound quality of the TV. We do apologize for the lack of manual. All technical information you need for your television is available on our Sony support website. Kindly check this link below. Scroll down for manuals.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85k

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

Regards,
David

Thanks for commenting, Jbjohns2!

While we are thrilled to know your satisfaction with the exceptional picture quality of our KD50X85K for its price, we are really sorry if you are encountering an issue when playing streaming services/applications. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Video streaming performance is often related to your internet speed and network connection. The following article may help you troubleshoot this problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85k/articles/00013427

And as a general recommendation, if you haven't yet, to ensure you are getting the most out of your X85K, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85k/downloads

Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi movieguy,
Thank you for reaching out to us. We're glad to hear you like the picture quality of the X85K TV. However, we're sorry to hear some issues that you are having with the sound. Sound quality may also vary depending on the source, connected device and video content you are watching. However, you can configure various settings related to the TV’s sound such as sound quality and sound mode. For more details, please refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

You may also try some solutions on this link if the audio and video on your TV are out of sync or there's an audio delay: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85k/articles/00026069

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Dpc13,

You made the right choice! We're glad that the TV works well with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

-Ralph

Hi Curved, Thank you for choosing Sony. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl

Hi Zgras1,
We're sorry to hear that the TV was returned due to pixel issues. This does not happen often and not the buying experience we want you to have. We do apologize for the inconvenience and we hope that you will shop Sony again in the future.

Sincerely,
Kris