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Customer reviews

Rating 4.7 out of 5 stars with 570 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the 50" Class X85K LED 4K UHD Smart Google TV (2023)'s picture quality, color accuracy, and ease of use. Many also praise its performance for gaming and the overall value for the price. While some users find the remote control less than ideal, the positive feedback on picture quality and ease of setup significantly outweighs this concern. The TV's HDR capabilities and refresh rate are also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 570 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love Sony products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Sony Tv ..the color is clear and sound clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BettyandlionelR,
      Thank you for appreciating and supporting all the work that goes into our product! We're really glad you love the amazing picture and sound quality of your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, seems delayed when using remote. Slow reaction time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 4K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sony TV awesome picture. I would likemy remove to have a rewind on it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenH, Thank you for sharing your positive experience with your X85K! We're glad you love the amazing picture quality of this TV. We'll certainly consider your suggestion, as enhancing the user experience is our top priority. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing tv! Go for it! Love my Sony Tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv! Go for it! Love my Sony Tv Pro - looks amazing after some color tuning -Fast and responsive interface -beautiful display -super sleek design Cons -Navigating though the system can be challenging -missing full array -sound not that bad Would love a better remote design. Overall love the tv and wold recommend it to others

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClintonA, We are glad that you love your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony TV - Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and ny husband are verybsatisfied with the Sony TV. We are a huge fan of Sony product even when we were in the Philippines. There was no issues and problem encountered with the product and it is very user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArianneT,

      You made the right choice! We're thrilled that you and your husband are enjoying the user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    saa

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and picture. Finally got mounted on wall and love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonA,

      We appreciate the 5-star rating and we're happy to hear that you're enjoying the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed working with Staff... Should be noted I had terrible service at the Plano store so I drove out to Allen.... Treated nicely and staff was helpful... Very pleased with the Allen staff will never return to the Plano store...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loren,

      Thanks for sharing your review and experience with the X85K. We regret to hear about what happened on the Plano store. We're glad that you were assisted professionally in another store. We hope you also enjoy this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Bought it for my daughter. I will purchase a 65" for myself

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BraviaTV,
      This is definitely a great gift for your daughter! We're happy to hear you love the X85K TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Back to Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the colors, natural live like images Will stick to Sony from now on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chiqui, That's brilliant! Thank you for giving the product a perfect rating! We're glad that your investment is worth it! It is amazing to hear you're having an enjoyable watching experience with your new X85K LED 4K Ultra HD Smart Google TV. We always strive to deliver the best picture quality with our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing this incredible feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from a 15yo 42 in. I don't add many letters just to fill in the blank.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello wiskota, We are you now have a great smart Google TV as a replacement from your 15-year old TV. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Strong and durable TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a great price. Sony's are always my go to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Powercord,
      Awesome! We're glad you like the great quality and reasonable of the X85K TV. Your satisfaction means a lot to us. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv picture quality is great. Love that the sound is loud enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Deborah, We are happy that you like the quality of your Sony BRAVIA TV. We always strive to deliver the best picture and sound quality with our TVs. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Tv, picture and quality met and exceeded my standard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackpru,
      Wow! We're really glad to hear we were able to meet and exceeded your standard with your new TV. Your satisfaction is our top priority. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv so far! Nice pictures!would recommend this brand!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonnaL, We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color & clarity. Fits in the spot where we needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonnaB,

      Great! We're glad that you like the picture quality and size of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Meets the needs for next gen gaming consoles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming w 120fps and for streaming content.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We're glad that you are impressed with your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony x85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for price With great picture can’t go wrong with this tv Very happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardC, We are thrilled to hear that you are very happy with your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT TV BETTER THAN EXPECTED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was better than expected,picture and gaming is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesL, We are glad that your new Sony BRAVIA 4K smart Google TV exceeded your expectations. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sony - 50 Class X85K

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great. The color is outstanding. Fits perfect in the room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect, Awesome! We are glad to hear that you found the perfect TV for your room! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Not Thrilled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of Sony. My previous fairly new TV had to be returned & exchanged as the audio system was shot. I received another Sony TV and the sound system on that TV is not very good. Once in the short time I've had this TV it turned itself on as the previous TV did several times in the wee hours of the morning. When it happened on the new TV at least it was during the day. Geek Squad coming today.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disappointed, We are sorry to hear that you are experiencing issues with your Sony X85K TV and that it did not meet all of your expectations. We hope that it will be a better experience for you after the Geek Squad visit.

      Should you need further assistance, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US