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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 570 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the 50" Class X85K LED 4K UHD Smart Google TV (2023)'s picture quality, color accuracy, and ease of use. Many also praise its performance for gaming and the overall value for the price. While some users find the remote control less than ideal, the positive feedback on picture quality and ease of setup significantly outweighs this concern. The TV's HDR capabilities and refresh rate are also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 570 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembling and installing this TV is easy. The sound and screen deliver excellent performance, eliminating the need for a soundbar. I'm satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimmyH,
      Good choice! We're truly happy that you are very much satisfied with the sound and picture quality and how easy to install your new Sony 50" Class X85K 4K HDR LED Google TV. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. See 700,000+ movies and TV episodes, plus live TV, all in one place. Google TV™ brings your favorite content from across your apps and subscriptions and organizes them just for you. Google Play brings 7,000+ apps and games to your TV. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is excellent, color and apps available on tv good, but it include Spectrum, so needed to include Roku in order to use Spectrum.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatD,

      Thanks for sharing your review and experience with the X85K. We're glad that you like the picture quality of the TV. Your feedback about the Spectrum app is greatly appreciated. Aside from using a Roku, you can also use the Chromecast built-in to cast your favorite Spectrum content from your smartphone to the TV.

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture is awesome - We gad a Samsung 40" 10 year old set. The color is superb. We love the new technology that this set has.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CactusJack,

      You made the right choice upgrading to the Sony X85K! We're glad that you like the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd Sony LED TV for us. Good value, nice picture - no problems with them. This model has a feature to allow 'auto audio set up' using the remote's microphone. We tried that and the sound was actually horrible. Once I disabled that and just let it run on defaults it sounds very good. If you plan to watch off-axis the colors will wash out, but not any worse than other TVs unless you want to get an OLED. The Samsung TV's seem to be a bit more vibrant when I compared them in the store, but I prefer the Sony's as I feel their picture is more accurate and natural.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello shep423,
      Great! Thank you for your purchase. We're thrilled that you are pleased with the picture and sound quality of your new Sony - 50" Class X85K 4K HDR LED Google TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for trusting products and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Brilliant

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a playstation 5 or series X, its the perfect combo. The refresh rate matched with the colors is amazing. Got to have one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PHATBEETZ,

      Amazing! We're glad that you are enjoying the picture quality of the TV and how it works well with gaming consoles. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color
    Best Buy Employee

    Rated 5 out of 5 stars

    Best TV under 1000$

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Perfect for Gaming! Movies and shows look great, too. There is very little input lag, great colors and sharpness.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      Amazing! We're glad that you are enjoying the picture quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony LED TV.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product - great quality. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It is clear and bright and so easy to work. As a senior citizen it is perfect to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lotus,

      Awesome! We're glad that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    An amazing screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've read so many reviews and seen different opinions on how good or not so good it is and definitely must say it's way better than most people say. You must learn how to use and configure to get the best of it. I'm using it with my PS5 while playing CoD and definitely it runs smoothly! Sound is really great, some say you'll need a sound system but honestly I don't get why as the sound is amazing and loud, very loud!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmarA,

      You made the right choice! We're glad that you like the sound and picture quality of the TV. It's also great that the TV works well with your PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen and color is beautiful. It’s a 50 inch screen which is perfect size for our bedroom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinfayeC, We are glad to hear that you like the picture quality of your Sony BRAVIA 4K smart Google TV. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Samsung 50 inch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, picture, color, seems like you are sitting in a 3D movie theater. Am so happy we purchased this Samsung 50".

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TigerV, Thanks for sharing your 5-star review. It seems that your review is for a Samsung TV. We're glad that you are satisfied with your purchase and everything was handled professionally. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for watching tv or playing games, easy to stream from mobile devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ignacio,

      Great! We're glad that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love my Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv I bought it in 2022 and it’s still as vibrant as ever

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exceptional value.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional picture quality and features for the price. Quality throughout...I highly recommend the X85K HDR LED TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelK,
      That's so nice to hear! Thank you for recommending our Sony - 50" Class X85K 4K HDR LED Google TV and we are truly happy that you appreciate the exceptional picture quality and features of it. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Time tested. What are you waiting for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Sony flat screen for 16 years. Not a lick of trouble. Picture was good quality but this was when flat screens were coming on the scene. Replaced with another Sony. 50” because of space constraints. Outstanding picture quality. “You’ve come a long way baby”. Best Buy delivery and set up top notch. Geek tech explained everything about the TV capabilities and the cable. Here’s to the next 16 years!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasC, Thank you for upgrading to your new Sony X85K! We're thrilled to hear that you're impressed with the outstanding picture quality and slim design of this TV. And good to know you had an amazing customer service experience. Thank you for your continued trust in Sony products! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV for Bright Rooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Sony to replace a relocated TV. We can actually see the picture in our bright sunroom and from any angle. Sound quality is excellent and we are using it without a soundbar. The responsiveness of the TV to open streaming apps is also greatly appreciated, as compared to our 2015 Sony XBR, the difference is immediately noticeable. Overall, a quality twlevision that serves multiple roles very, very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewH,

      You made the right choice upgrading to the Sony X85K! We're glad that you like the sound, picture quality, and responsiveness of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    sony 50 hdr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent picture with easy setup and works well as a pc monitor. No issues as yet. great tv for the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlW, Thank you for the amazing review! We're glad you like the excellent picture quality, ease of setup, and good to know it works great as a monitor for your PC. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Nice Picture with Annoying Quirk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're pleased with the picture and features of this television, but we often get an error message when watching some over the air channels indicating that there is "No signal. Antenna not connected or program unavailable." Funny thing is, there is a signal, the antenna is connected and the program we're watching is available. So just clear the error message using the return button, right? Wrong. The error message can't be cleared and the channel/program indicator banner stays put as well - both messages effectively blocking 2/3 of the lower screen. Turning the TV off and back on again sometimes makes the error message and channel/program banner go away. Changing the channel several times sometimes make the channel/program banner go away but the "no signal" message remains. I can understand getting the error message if the picture is pixelating, but that's not the case. The TV's software was updated when it was first installed a few weeks ago. Sony should at least allow the error message to be cleared using a button on the remote. The "no signal" message never appears when we're streaming content, so I don't believe it would be a problem if you intend to watch cable or use streaming services. If not for the annoying "no signal" message (which we get every 2-3 days) I would likely rate the TV at 5 stars. The only other issue that might skew that rating is the sound quality. However, the sound is no better or worse than other TVs in this price range and is overcome by using a soundbar (probably even a cheap one). Bottom line: I would not recommend this TV if you are a cord cutter, but probably would recommend it for streaming content and/or cable viewers.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenK, Thank you for taking the time to provide us with your feedback about your experience with the Sony X85K. While we're glad to hear that you like the picture quality and overall features, we regret to learn that you're having a "no signal" issue when watching over-the-air channels. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00231275?utm_source=glean

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect TV For Small Apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony known for their great quality screens and they always deliver! This TV has moved with me a couple of times and it's still working! Also, 50'in TV has the perfect width to where 1 person can carry it on their own with no trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony are so much better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing picture so easy to control and the functions work so smooth and quick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Macdaddy,

      Great! We're glad that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US