Customer Ratings & Reviews
- Model:
- XBR-55X850D
- SKU:
- 4801600
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Found better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but the Samsung JS 8000 was better. The Samsung only costed one hundred dollars more. It was way worth it.
No, I would not recommend this to a friendWe struggled getting this setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was difficult to understand. After several attempts and the return help from my son we were successful.
No, I would not recommend this to a friendOk I Guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 1st 4k TV. Was expecting better. Picture is nice, but the blacks are terrible. There is light coming in from all 4 corners of the TV. It looks horrible watching a movie in a dark room. I would recommend getting a different TV. Would've returned if I could've found someone with a large vehicle.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Turntablistb, We regret to hear that your device's performance failed to meet your expectation. Kindly check the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/41819/p/61659%2C95543%2C95553%2C95564/c/65%2C66/kw/dark
Hope this helps,
~Ralph
- Pros mentioned:Picture quality
Excellent picture quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our new TV. The picture quality is everything we expected. The store personnel were very helpful in selecting a set that met our TV viewing needs and provide the extra knowledge on what we needed to set up the TV so we would get the most out our purchase. A quality Sound bar was a good addition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
We're so glad to hear that this unit meet your expectation. Thank you for choosing Sony!
>Joffrey
Overall good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people on the floor were very willing to assist us. They seemed to also be knowledgeable of the store products.
I would recommend this to a friend- Pros mentioned:Picture quality
good picture for a bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the quality of the picture. Menu selection is easy to maneuver.
I would recommend this to a friend Not Very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had poor blacks and a very bad viewing angle. I took it back and got an LG OLED and it is awesome.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi damen1213, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We appreciate your time sharing this feedback. ~Ralph
Great Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great, BUT if you don't have an android phone, then you cannot program the tv.
No, I would not recommend this to a friendI WILL NEVER BUY A SONY TV AGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a BRAND NEW Sony TV based on the recommendation of the sales person. I have previously had success with Samsung TVs that I own. However, I was purchasing a smart TV with 4K technology and trusted that the person knew what they were selling me. Well, the TV WORKED FOR ONE WEEK ONLY. When I called Best Buy to say something was wrong with the TV, the person I spoke to said there was something wrong with the AT&T wireless connection I had DESPITE the fact that my streaming was fine on my computer. Long story short, when I finally reached SONY, they told me that they needed to send a technician with a part to fix the TV. AGAIN, THIS IS A BRAND NEW TV THAT WAS ABOUT 30 DAYS OLD. Well, the TV is mounted on the wall because a friend was in town who helped. Sony will NOT service the TV until I take it off the wall. Well, that is a TWO person job and there is ONE person living at my place ME. Needless to say, the customer service by BOTH Best Buy and Sony is AWFUL, and my TV STILL HAS NOT BEEN REPAIRED.
No, I would not recommend this to a friendFeature rich HDTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for HDR capability, Mainly bought this Sony because it was an open box sale.
No, I would not recommend this to a friendNice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound periodically shuts off. TV must be turned off then back on to reactivate the sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Storm, We're sorry to hear about the sound issue. You may refer to the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/38453/p/61659,95543,96008,96058/c/65,66/kw/sound%20
~Ralph
What happened to Sony TVs?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a shame to see what has happened to Sony TVs. I've owned them for 20+ years and never had an issue or even a feature I didn't like. Their quality was always number 1, in my opinion. Now to this TV. To sum up, this is the single most disappointing purchase I have ever made in my life. It freezes up constantly, it changes inputs and reboots and turns off on its own, and even the basic menu functions do not work or respond most of the time. Bought it in June 2016. It started giving us trouble within a day or two. We thought we'd wait for an update to see if it worked the kinks out but it has actually become worse. Its literally a piece of junk. Sony has not been able to help us with it at all which is one of the most disappointing aspects of this. We are considering taking this to an e-recycle center and just eating the money just rid ourselves of the disappointment. $1299 down the drain. Such a shame. Sony, what happened?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomNJ, We apologize for any inconvenience. Please reach us out at [email protected] and include your product details, contact information on this issue you are having and your Event ID (reference number). Let's see what we can do. Thanks. -Vincent
only experience a network connection problem other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only experience a network connection problem other than that all is fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmini, We're sorry to hear that your having network issues. You may refer to the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/75355/p/61659,95543,96008,96058/c/65,66/kw/network%20issue%20
~Ralph
It's great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended to other family members because of the high quality workmanship
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv isn't working well at all!! Tv shuts down on own or doesn't come on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jenrachel,
Our apologies for the inconvenience that this may have caused. You may check this link and follow the guidelines so we can resolve the issue.Thanks.-Jay
https://us.en.kb.sony.com/app/answers/detail/a_id/42970/p/61659,95543,96008,96058/c/65,66/kw/TV%20shut%20dowm
good tv streamming sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix & amazon prime very difficult to stream constantly restarting tv
No, I would not recommend this to a friendPicture was OK But Android was a pain.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was OK but not as good as my new Samsung 4k. Android "Smart" system was dumb. Very complicated and attempted to force you to use Google for everything. Could not get Hulu to work consistently using the Android system.
No, I would not recommend this to a friendHate Having problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problem with android, Netflix not working; had to return tv
I would recommend this to a friendGood tv for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine for a small room. Takes a while to turn on.
No, I would not recommend this to a friendUndecided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell the difference in 4K. I'm running a PS4 Pro on it.
No, I would not recommend this to a friend