Customer Ratings & Reviews
- Model:
- XBR55X810C
- SKU:
- 4378802
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers regard the picture quality, ease of use, and 4K resolution as top features. Many appreciate the color accuracy and find the smart features to be well-implemented, while some experienced issues with the remote control's button layout and the TV stand's stability. A few users mentioned software updates causing problems. Other aspects, such as upscaling and refresh rate, received mixed feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:4k
Great Basic 4K Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little bummed to find out that it didn't have HDR10 after I bought it. Overall a good quality TV by Sony. Bought it opened-box and was like brand new!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Welp, thank you for sharing your feedback. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Regards, ^Ron
Grossly overrated and misled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I hoped for, not what I was told.. sold as "upgrade" to tv on display but not in stock, and in fact, no longer available.. ugly, marginal picture, not happy..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Overrated! It is unfortunate that this 4k television is not meeting your expectations, please allow us to turn this into a positive one instead by reviewing your case to find a solution, email us at [email protected] and include your contact information, Event ID if available, model, serial number with a description of the issue you are experiencing with this unit. ~ Jeannette
After 1 month, I'd say its almost perfect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight to the point. Quality it great. Don't rely on streaming 4K content to give you the "full effect" of a 4K experience. Buy a blu-ray 4K player, a 4K movie and see for yourself. Only complaint, the Android software has "restarted" my TV twice. That's not too bad, I just hope it won't become a regular thing. Side note: if you have the ability to get Sony's TV & TV Sideview app, do it. Using the keyboard is a must when searching for content with long titles.
I would recommend this to a friend- Pros mentioned:Ease of use
Great tv for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this tv. Thin, easy set up, ok sound. Would have liked if it came with the touch remote though.
I would recommend this to a friend Excellent picture and great value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from Samsung 1080p LED TV to Sony 4K tv due to defective Samsung screen on 3 1/2 year old TV. I highly recommend the Geek Squad extended warranty and am very thankful I purchased it. This Sony 4K TV shows amazing detail and rich, vivid color. Great for watching sports as well, watching baseball and hockey are the next best thing to being at the game!
I would recommend this to a friend- Pros mentioned:Picture quality
Good but there is better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and took it home for a day before I exchanged. I bought the TV for $900 and it was definitely a great 4K tv with amazing sound. However, the smart functions were average. I decided to exchange for a nicer LG model that has advanced smart features and HDR. Honestly the LG model that I switched to blew this TV out of the water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dylan1! We appreciate the time you have taken to share your experience with this unit, it is unfortunate that the unit had to be returned instead, but we will take your feedback in consideration for the betterment of future products.~Jeannette
Disappointment in a box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So let me start with this tv has great picture, great sound, and I love Android Tv. Now with the bad that brings this 4-5 star tv down to 1 star. The box and online material leads you to believe that this TV comes with the "flick" remote so that you can speak commands to the AndroidTv (an important feature for me) it does not. The box/online material leads you to believe the TV has PIP, it does not it is awaiting a firmware update that is yet TBA, when asking support they said they have no timeline. The box online material leads you to believe you can use "Google cast" feature, as you may have guessed you cannot. I spent 2 and a half hours with support, and factory reset the TV I don't know how many times and the feature still doesn't work. Needless to say I'm severely disappointed, Sony used to be a reliable brand, however after this debacle I will NEVER buy another sony product...its bad enough the features aren't there, but support was also completely useless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshM, thank you for taking your time to write this review. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. Please contact us at [email protected] and send your contact and product information. We’re more than happy to take a look on this matter. We hope to seek you kind understanding. Regards, Dave
Grey Bar on Screen after software update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my tv on February 16th, 2016. Everything was working fine until the software update. After I did an update a vertical grey bar appeared on the display and would not go away. Sony has no idea what the issue is. It is a software issue. Returning immediately. Otherwise this would be a 5 star review
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevCapp, thank you for taking the time to write a review. We're sorry to hear about what happened to your TV. If you still have the television, please email us at [email protected] including your contact and product information. We're more than happy to take a look into this matter. Regards, Dave
Great value for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony Bravia TV. I doubt I will buy anything else. I tried several other "equivalent" 4K TVs but the picture wasn't even as good as the 8 year old Sony I was replacing. No problems or issues after 6 months of use.
I would recommend this to a friend- Cons mentioned:Stand
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV shipped with the wrong screws so I couldn't install the stand. Unacceptable. Called Sony they put me on hold and cold dropped my call to a third party parts distributor. Sad. Gut told me to get the Samsung and that's exactly what I'm gonna do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, we're sorry to hear that you've encountered this problem. We would like to hear more from you, please contact us at [email protected] and send your contact information, product details, and event or reference ID ( if available ). We're more than happy to take a look on this matter. Regards, -Dave
- Cons mentioned:Stand
Don't know what to say
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV today (11/2/2015). About 30 minutes after installation the screws from the stand disconnected from the TV. I agree with one of the reviews that said the screws did not fit. Now, I have a damaged TV that I hope can be replaced
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David, thank you for taking the time to write a review. We're sorry to hear about what happened to your TV. We would like to hear more from you, please contact us at [email protected] and send your contact and product information. Let us see how can we help you. Regards, Dave
Awesome Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality tv that works amazingly. Everything is fast and in great color and detail. The software is perfect and has no issues with lag. Great tv, will not dissapoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kman, That's the kind of experience we wanted to hear. Thank you for choosing Sony and enjoy your Sony television! «Jerome
Awesome Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We're loving it. Replaced our Tv which was covered under warranty and upgraded to this one and also purchased a Sony Sound Bar to go with it. It is Awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi noelani,
Good to know that you are happy with your purchase!
Thank you for choosing Sony!
>Joffrey
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are just the best. This TV was easy setup and excellent picture quality. The sound is very good without using a sound bar. Recommend this TV if you like a picture that shows REAL colors.
I would recommend this to a friendGreat TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.what an amazing TV for the price comes with Sony PS3 compatibility so that you can get a controller and start playing games so saves you having to purchase a PS3.
I would recommend this to a friendGreat picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this same television in a 75 in. We were very satisfied with the TV so we bought this 55 in. when we needed to replace another television. Love it!!
I would recommend this to a friendBLUETOOTH DOES NOT WORK FOR AUDIO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would think that a high end XBR television would support bluetooth audio .... it crazy audio is not to include in functions .... bad engineering by a company that started with a history in audio,,,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi richielakes, thank you for taking the time to write a review. Your feedback is highly appreciated Based upon the specifications; the Android TV supports pairing of up to three of any of the following compatible Bluetooth devices only.
-Touchpad Remote Control
-3D glasses
-Mouse
-Keyboard
-Headset
-Gamepad
We’re more than happy to forward your post to the proper department for future reference. Dave
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. The picture is outstanding. We had an old LG that had the HDMI ports die. Decided to try Sony. Happy I did.
I would recommend this to a friendT V reboots 6 to 7 times a day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts off and reboots numerous time a day. Called Sony service several times and the only support I have been offered is to reset TV. Buyer beware!!
No, I would not recommend this to a friendGreat tv for price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first smart tv and it was worth the extra money. Highly recommend it.
I would recommend this to a friend