Customer Ratings & Reviews
- Model:
- XBR55X810C
- SKU:
- 4378802
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers regard the picture quality, ease of use, and 4K resolution as top features. Many appreciate the color accuracy and find the smart features to be well-implemented, while some experienced issues with the remote control's button layout and the TV stand's stability. A few users mentioned software updates causing problems. Other aspects, such as upscaling and refresh rate, received mixed feedback.
This summary was generated by AI based on customer reviews.
Great image, but after 2 months.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Full internet support; Android driven; Image quality; Cons: Within 2 months began experiencing power issues. TV would not turn on, remote stopped working. Required the TV be power cycled to correct the problem. At 2 months old - this is not a good sign; Bravia remote cannot operate DirecTv completely so you still need 2 remotes; Screen is somewhat flimsy - so be careful when moving it;
No, I would not recommend this to a friend4K Sony Smart TV 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my TV! I just wish that it had a better web browser. Otherwise, everything was great!
I would recommend this to a friendWifi connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having problems keeping this tv connected to my wifi....have to enter my wifi password in every time I use the interactive systems of the tv (Netflix)....have done research and have found this to be pandemic for this model as well as the 65....have not found a firmware update that cures it
No, I would not recommend this to a friendpoor picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The processor is what sold me on the tv after bringing it home and set up.was very disappointed on picture quality spent 4 hours playing with picture settings no change blurry and pixalated my vizo LCD had better picture quality returned for samsung much happier.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello mitch, thank you for your message. That is unfortunate the TV did not meet your expectations and decided to returned it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. - Oscar.
Poor Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this tv November 1st and the HD quality is horrible! Extremely sad about this Sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, thank you for taking the time to write a review. We apologize for any disappointment this has caused you. We want to hear more from you. Please contact us at [email protected] and send your contact and product information. Let us see how we can help. Regards, Dave
Not worth the frustration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV in Dec of 2015 only to have the panel die in Oct of 2016. Sony replaced the TV the same month. Now the new replacement I've received is getting vertical green lines of death along the panel which don't go away regardless of what input it's in. Representative tells me there's only a 30 day grace period on the existing warranty for the new replacement and I'm out of luck. To have a TV only last 8 months and the new replacement only last 76 days is complete bull. Don't buy this or any XBR TV for that matter, go LG or Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Matt! We apologize for the inconvenience and the bad experience here, please allow us to review your case to make sure that everything was taken into consideration, email us at [email protected] and include your contact information, Event ID, model, serial number with a description of the issue you are experiencing with this unit. We will review your case and get back to you as soon as possible with an update. Thank you ~ Jeannette
Poor LED quality - TRASH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked great for two-three years, after warranty expired purple spots started to appear on LED screen, Now I have 3 huge purple spots; this BRAVIA BY SONY tv (purchased for $1100.00) is now worth TRASH! SONY IS NOT WILLING TO REPLACE NOR FIX THE LED SINCE IT’S OUT OF WARRANTY (OFCOURSE!) LEDs have a 10-16 yr life span, this LED only lasted about 2.5 yrs...tv sucks! Now I have to huy a new tv ir keep watching purple people on my Bravia tv (trash LEF quality).
No, I would not recommend this to a friendBroke after 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely broken. Sony has terrible customer service - could not understand what they were saying and all they do is delay. Would not buy again.
No, I would not recommend this to a friend