Customer Ratings & Reviews

This tv is just the best picture I’ve ever seen. I was awarded 4 IMAX movies with my purchase and was just in awe of the picture on this set. Had some what of a learning curve on the setup. I’m running a Denon 5.2.4 system and Dolby Vison, HDR playback. You won’t be unsatisfied with the purchase of this set. There is a learning curve in the picture and audio setup, so be patient.

Love the picture. Colors are bright. Well worth the money.

the Sony 55" A9G OLED is truly a Masterpiece and not only by title. the picture is outstanding, whether watching a Hallmark movie or an NFL game. Pair that with a Sonos Arch sound bar and sub and it is an awesome experience everyday. Let me know forget the professional installation team that makes the entire purchase well worth the cost.

I LOVE this TV! I don't know why I waited so long to get it. (I'm only sorry I didn't spring for the 65" model!). The picture and colors are so crisp and clear! Great depth. My *only* criticism is the remote isn't backlit, and its buttons/controls could be "friendlier". I may go to a Universal Remote. Otherwise...GET THE TV :- )

I love the 4K movies on this TV. When you can see peoples pores on their faces, you know you have something. Just remember to set up your input HDMI port to enhanced. TV home menu takes a little getting used to if you're in the Apple ecosystem. But that's ok. Has most of my streaming apps (except DirectTV Now). Waiting for the firmware upgrade to be able to use AppleAirplay 2.

Great picture, vivid colors and inkiest blacks ever make this a terrific television for movies, especially in 4k/UHD. Also great for sports and regular television, but movies come alive in a way that makes you forget you're not in a theater with a huge screen, especially adding a good Dolby Atmos capabie surround system.

Yes, the picture is as good as I've ever seen on a televison; some source material is positively radiant. Yes, it isn't quite as bright as some televisions. Yes, the sound is great. And I like all the amenities that come with the set. It was very easy to install (no Geek Squad available because of COVID-19) after the team dropped the set at my house.

I've tried many tv brand (like my fellow sony owner) this tv is the MacDaddy of TV's. Hands downs, Sony gives the best picture and applications! They cost a litte more, but worth every dollar. The google voice operation is the best. If you buy any other brand, your wasting your money! Buy this TV!

I have had this set for a little over a month. Great picture. Does an excellent job of upscalling broadcast channels, Blue-Rays and regular DVDs. 4k programs on Netflix are outstanding, and of course 4k Blue-Rays really show off the tv.

Am so pleased I elected to replace both my HD TVs with the Sony Bravia OLED unit. Picture quality and clarity are simply amazing and love the infinity edge screen. Sound quality from a TV this thin is outstanding. I elected to eliminate my sound bar for this reason and because it was cutting into the viewing area. Controls are simple to use and straightforward.

Best TV I have ever owned, hands down. The blacks are blacker than any black I have ever perceived in my entire lifetime. The clarity and picture quality will have you drooling. The tv is insanely thin. It’s worth every penny!!! I put the 4-year protection plan on it because it’s not a cheap tv.

This is a phenomenal television. Speakers are excellent and no need for a sound bar for us. This was an upgrade from a Sony 52XBR9 that we’ve had since 2009. That television still works but is clearly outdated in comparison to this Master Series. This is a superior option to all the other options on the market.

This TV not only displays 4K content exceptionally, it's upscaling makes you think you're looking at 4K and not 1080. Although pricey, I think this TV is worth every penny.

Fantastic picture and excellent sound. Easy to set up.

This TV is supposed to be Sony's top of the line TV. Justin, a sales rep in the Magnolia Department at the Elkridge, MD store, referred this TV to me. Justin informed me that this TV was the ultimate TV, has a crystal clear picture and a fast processor. Once I purchased the TV, got it home and set it up, it became evident within a few days that this was not entirely true about this TV. BLURRY PICTURE ON VARIOUS CHANNELS: The first issue was the blurriness on various TV stations. This blurriness came as the entire picture being blurry or if the picture moved to quickly, it would cause the picture to be blurry for 3-5 seconds and then clear up. For a $3,500 top of the line Sony Magnolia TV, this is ridiculous. Justin told me, that this could be fixed by turning off the two motion features of the TV. Unfortunately, this did not work at all. Therefore, I called Sony support to get help with this issue. After various changes to the settings on the TV and two software updates, there was no improvement and I still had the same issues with the TV. From this point, I contact Justin a few more times in reference to the same issue, but all he did was inform me of more adjustments to do on the TV instead of just returning or exchanging the TV for something else. Still today, I am having the same issue with this TV. TV TURNING OFF AND WONT TURN BACK ON: The second issue was the TV would turn off by itself and would not turn back on with the actual Sony TV remote or my Xfinity cable remote. I tried researching this online and on Sony online forms, but found no information on how to fix this issue. No matter what I did, the TV would not come back on or respond to neither remote. So another call out to Sony support I had to make. Once my call was answered, the rep informed me that there was no fix for this issue at this time. He did some trouble shooting steps with me while on the phone, but none of this was helping. Finally, he transferred me to someone else who was able to help me after 15 more minutes more of trouble shooting. I had to unplug the TV from the outlet and let it sit for approximately 20-30 minutes. From there, I plugged the TV back up, pressed the power button on the remote and the TV came back on after that. This situation has happened 4 times since purchasing this TV. REMOTE CONTROL NOT FUNCTIONING/SPORADIC FUNCTIONING: The third issue with this TV is the remote control. The remote either does not work at all period, functions sporadically or has slow function. For this issue, I called my sales rep Justin, but he was not able to provide me with any help. So again, I had to call Sony support. They referred me to a Sony forum where it had various information on trouble shooting various Sony TV remotes. From what I have read, this seems to be a constant issue. There are various instructions on how to fix the issue, and after various tries with different directions, I was able to find the right instructions to fix this issue. However, my remote continues to have the same issue and I have had to reset the remote over 7 times so far. When I later explained this to my sales rep Justin, he then admitted that he had heard that there were issues with the remote controls for this model. My question is why wasn't he upfront with this information when he was explaining the features of the TV and remote control???..........go figure! GOOGLE VOICE/TALK WORKS WHENEVER IT WANTS: The Google voice feature is just ridiculous on this TV. It obeys your commands close to 80% of the time, but at other times, it will just come on by itself. It has also come on during a TV show if a key word is used to make it activate or if you are in the area of the TV and having a general conversation with someone who says a key word. This is weird, confusing, and scary all at the same time. There is no current fix online or from Sony support at this time. RETURN OR EXCHANGE POLICY: So this is where I get very upset about this purchase. BestBuy is supposed to have the best return or exchange policy, as well as the best warranty policy out there on the market today. Since I have had this TV, no one has asked, offered or even instructed me to return the TV for a replacement or exchange for another product. All I have got or been offered is trouble shooting steps from Justin, told by Geek Squad that they were too busy to help me, other reps telling me that I am out of my return policy window when I was not, even though I have been having issues with this TV from day one. The store manager Alan did not help me whatsoever and pushed me off back to the Magnolia rep Justin. The Magnolia rep Justin then pushed me off to his manager John, who was absolutely no help with getting this issue resolved. He would not allow me to return or exchange the TV, only to suggest that I call the BestBuy repair center to have them look at it because I am out of my return policy window when I was not, even though I have still been having issues with this TV from day one. At no time did anyone of these individuals or departments inform or allow me to return this TV, even during my return period. Now that the COVID-19 issue came about, which made the process even harder to exchange or return an item to the store, both managers are refusing to let me return or exchange the item and the sales rep Justin will not fess up about me calling and texting him numerous times in reference to all these issues. In closing, I would not recommend this TV to anyone based on the above issues. I currently have a Sony Brava TV that I purchased back in 2010 and it is still going strong. I never had an issue with the picture or the remote control in all these years. This is why I decided to upgrade and stick with the Sony brand. But now after all this, I will do more research on other brands for TVs.

This TV was better than expected. After weeks of research and great advice from the Best Buy team I decided on an OLED and don’t regret it one second. I get so much joy from watching movies and playing games online. I am looking forward to enjoying this purchase for years to come

Stunning design and outstanding picture and sound quality !

There really isn't anything bad I can say about this tv. It has great picture quality, and the sound from the tv speakers is better than any other flat screen tv I've seen. Having a sound bar is still a nice upgrade but you will be fine without one. The remote control is high quality and very nice!

more than I had expected. unbelievable color and clarity very happy with my purchase I used a Knee Replacement as my excuse to purchase the 4K OLED Sports and Movies are amazing I am sure it is helping my recovery

great picture and sound easy to use and connectability